Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,765 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 21st March 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was an easy process at a difficult time.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to leave a review. Your feedback means the world to us and we're glad we could make this difficult time a little easier for you. Kindest regards, Pure Cremation Team

Posted 4 days ago

“Price wise they were excellent but also sympathetic, clear and understanding. Always available on the end of a phone and very courteous when the ashes were returned to us.”

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Posted 5 days ago

Thank you for your thoughtful review, Richard. We’re glad to hear that our team provided the support and understanding you needed during this time. All the best, Pure Cremation Team

Posted 5 days ago

“I very pleased with the way they handled things they kept me in touch right up until they delivered the ashes. I would recommend them to anybody.”

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Posted 1 month ago

Thank you for your kind review. We're glad that you felt informed and supported throughout. Your recommendation means a lot to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Excellent staff, kept me in the know all the time. Extremely grateful.”

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Posted 2 months ago

Thank you for your kind feedback, Gladys. It was an honour to support you during this difficult time and your positive review is greatly appreciated. All the best, Pure Cremation Team

Posted 2 months ago

“Although the problem was not the fault of Pure Cremation, but that of the hospital, I feel I did not get enough communication from Pure Cremation while things were sorted out. Other than that, all good.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“Went smoothly and people knowledgable when I rang and asked, but it would have been nice to have been updated, just by email, when certain things were achieved.”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We would like to understand your experience in more detail to ensure we continue to provide the best service possible. Please email us at customercare@purecremation.co.uk, including your name and preferred contact details. Please include "review" in the email subject. Kind Regards Pure Cremation Team

Posted 2 months ago

“Pure Cremation was excellent in all but one .From phoning with the death of my husband I was treated with compassion and the body was collected speedily, then informed of cremation date all with care and consideration for me .The only problem I had I was not informed the day before what time the ashes were being delivered and had to make several phone calls as I was told to have someone with me and needed to tell them what time to come.When the ashes did arrive the lady was very kind and explained everything to me .”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. We’re pleased to hear that our team was there to assist you with care and compassion during such a challenging time. We sincerely apologise for the issues with communication around such an important part of the journey, and appreciate your understanding in this matter. Your feedback is invaluable and helps us improve our service for other families we are trusted to look after. Best wishes, Pure Cremation Team

Posted 2 months ago

“Staff had a lovely nature when speaking (at what is a very challenging time for those of us dealing with a loved one). Nothing was too much trouble. They did treat my requests with concern and care.”

Helpful Report

Posted 2 months ago

Thank you for your kind words and for taking the time to share your experience. Best wishes, Pure Cremation Team

Posted 2 months ago

“Was told they would phone me the day before with a time of return of my mother's ashes. Instead they sent a(TEXT MESSAGE) with a 3 hour time slot. Uncaring & rude.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience with us. Your feedback is very important and will be taken on board as we work to change this process. A senior manager is personally reviewing the points you raised and will contact you directly as soon as possible. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 months ago

“After dad passed away I rang them and they were so kind caring and compassionate helped me through a very difficult time! It was all so easy and helpful and I didn’t have to do much!”

Helpful Report

Posted 3 months ago

Thank you, for your thoughtful review. We are so glad to hear that our team was able to provide you with the support you needed. Your words mean a lot to us. Best wishes, Pure Cremation Team

Posted 3 months ago

“I was mostly very happy with the service you provided apart from one or two faults in my opinion. I asked to be informed the day my mother was cremated and that did not happen and also I wasn’t made aware of how long the process would take and that I’d be waiting for my mums ashes for so long .”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience, your feedback is extremely important to us. A senior manager will look into the points you have raised. If there's anything else we can support you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 months ago

“Our family had no problems with using this service , it was the first time for many of us instead of the traditional service at a crematorium, some felt it wasn't right but it was the deceased wishes and we had no problems , regular contact and I personally found the staff very helpful and sincere , ashes were returned I a dignified manor with all paperwork correct.”

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Posted 3 months ago

Thank you for your thoughtful review. Best wishes, Pure Cremation Team

Posted 3 months ago

“It is what it is ! comunication could have been better, but overall it was ok the lady who returned my dads ashes was professional caring and warm of personallity, she made the final stages of dads return bearable, any company is only as good as the people who work for it afterall.she told me that every stage is carried out with the utmost respect, which was an absolute comfort at a very sad time.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience and for your kind feedback about our team. A senior manager is personally looking into the concerns you raised regarding communication. So that we can ensure we are offering the very highest standard of care that we set out to deliver. If you need any further assistance in the meantime, please feel free to contact us at customercare@purecremation.co.uk or call us at 0800 033 7737. All the best, Pure Cremation Team

Posted 3 months ago

“Our son of 48 passed away in hospital after a short illness. His passing was expected so no post mortem or coroner was required therefore no reason to delay his cremation. However his commital took place more than a month after his passing causing further anxiety on a family wanting closure. I won't go into detail for the delay as I have no evidence to back up my thoughts. On a positive, when I first contacted Pure Cremation I was dealt with empathy and in a professional manner and by everyone I spoke to when dealing with the formalities thereafter.”

Helpful Report

Posted 4 months ago

“Good overall service Mum was collected in a timely manner and choice of crematorium was offered . Quick service once dates confirmed and ashes delivered by hand by a lovely lady ! Inconsistent communication- tried to check details on registering the death and had differing advice on whether care home could action”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience with Pure Cremation. We sincerely appreciate your kind words about the care and support provided by our team during this difficult time. A senior manager will look into the communication concerns you raised regarding the death registration process. We will discuss your feedback with the relevant team to ensure we maintain the highest standard of care. If there is anything we can do in the meantime, please feel free to contact us at customercare@purecremation.co.uk or call us at 0800 033 7737. Kind regards, Pure Cremation Team

Posted 4 months ago

“This was an easy process to arrange at the beginning but I didn’t realise how long the whole process would take I was a bit shocked. My aunts ashes were given back to me over 4 weeks of her passing I did think it would be a lot sooner. Also I did find I had to chase for updates numerous times as i wasn’t aware of what was happening. However the staff were really friendly whenever I did speak to them.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your experience, your feedback is extremely important to us. A senior manager will look into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 5 months ago

“Overall felt very supported and kept informed of every step in the process.Felt the delivery of the ashes let things down slightly.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your experience with Pure Cremation, we greatly appreciate your kind words about the team's care and support at this difficult time. However, we are concerned to hear your concerns around the return of your loved one's ashes. A senior manager will be look into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 5 months ago

“At a very stressful time Pure Cremation helped me calmy deal with everything that was a completely new experience.”

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Posted 6 months ago

Thank you for sharing your experience and for your kind words. It was truly an honour to support you during this time. Best wishes, Pure Cremation Team

Posted 6 months ago

“Very impressed with the professionalism of PC. The only slight issue I had was that I was informed my Mum’s ashes would be delivered within a one hour window, I made arrangements to be home for that time. Unfortunately they were delivered 40 minutes early and my Husband had to deal with it.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience. We understand how sensitive and important this part of the process is, and we truly value your feedback. We will address your feedback with the relevant team to ensure we offer the highest standard of care. Kind regards, Pure Cremation Team

Posted 6 months ago

“Every thing went as I more or less expected, but a bit disappointed that I was unable to have a time of cremation only the day, so my family and myself had a remembrance vidual on the morning and the afternoon on the day of cremation in order we covered the event.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your valuable feedback. Various factors can influence the time a cremation takes place, therefore we will only confirm the date of cremation. We believe it would be unfair to confirm timings if we cannot guarantee it will proceed as planned. Best wishes, Pure Cremation Team

Posted 6 months ago

Pure Cremation is rated 4.8 based on 4,765 reviews