Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,572 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, support and explanation all the way through. I would highly recommend this service”

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Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. Kind regards, Chloe

Posted 1 year ago

“Professional, pleasant and personable service from start to finish. 100% recommended. Nothing more to say.”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“Pure cremation is an extremely good service, they deliver exactly what they promise. They keep in touch to inform you how things are going along. It is excellent value and can't fault them.”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“Very friendly snd professional team tbat helped me tbrougjout the whole process”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“From the moment I called, to the moment my Dad was brought home, the service has been fantastic”

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Posted 1 year ago

It is our privilege to have been asked to care for your dad and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 1 year ago

“It was what my mother had wanted a cremation without any fuss and that is what was provided”

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Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 1 year ago

“Very pleased. Very professional . Thank- you”

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Posted 1 year ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 1 year ago

“Everybody i spoke to about my dads passing was very helpful and considerate,They helped me with everything ie telling me what was going to happen what i had to do and what they would do and kept in touch right upto when his ashes were delivered to me.”

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Posted 1 year ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your dad. Kind regards, Chloe

Posted 1 year ago

“Very pleasant people steer you through a difficult time. The whole experience was very respectful.”

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Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. With best wishes, Chloe

Posted 1 year ago

“Everything was handled with care and compassion. I can not fault any of the staff that i met and spoke to on the phone. 10/10.”

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Posted 1 year ago

I am so pleased to hear that our lovely team gave you the support you needed. They will be thrilled to see your review. Kindest regards, Chloe

Posted 1 year ago

“from first contact to last every one has been helpful and caring thank you all on behalf of my family.we will use you again (not to soon) Margaret cottrill”

Pure Cremation 5 star review on 17th June 2023

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Posted 1 year ago

It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them multiple times. It is the highest compliment we could ever receive. Kind regards, Chloe

Posted 1 year ago

“Very happy with the service from start to finish.”

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Posted 1 year ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 1 year ago

“Excellent and sympathetic service from beginning to end.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“Very efficient, did everything they promised and more. People were so kind and patient will be using them again when it is my turn. Have no fears they will do all that they can to make a difficult situation become a manageable situation. Thank you all.”

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Posted 1 year ago

What a lovely review of our service, thank you so much for these words. All the best, Mia

Posted 1 year ago

“I couldn't have been happier with the service we received. However maybe rethink the free bag for life when the ashes are delivered its not a good look nor will I use that bag. The container with the ashes could be better looks like something cornflakes are kept in caused great distress for my mother.”

Helpful Report

Posted 1 year ago

Dear Ms Forbes, Thank you for these lovely comments about the service received from our team. We have carefully chosen the ashes container for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. Every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container prior to return. This feedback will be passed onto the relevant team and is truly valued, so thank you for sharing this with us. Best wishes, Mia

Posted 1 year ago

“I had phone a few traditional funeral directors and had quote for my husband's funeral. I then telephoned Pure Cremations and the first thing the representative asked was "How are you?" That decided me! The premises are peaceful and look non denominational. My husband was spiritual, rather than religious so it was perfect. The staff were sympathetic without being overly so and made me a cup of tea while I was waiting for my arranged time. As they did not have another service after mine I was able to sit in the room a while longer than arranged. It was as good as something so sad can be.”

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Posted 1 year ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. With kindest regards, Chloe

Posted 1 year ago

“I can't fault the service provided by the team at Pure Cremation after the death of my father in law. From the first phone to the delivery of his ashes, everyone we dealt with was friendly, professional, helpful and went above and beyond. We had a nominated contact who kept us informed at every step and a team who were always available whenever we called without having to wait hours on hold. Our driver was respectful but friendly. A seamless and flawless service. I must admit I wasn't sure what to expect when my father in law told us that this was what he wanted but it has turned out to have taken some of the stress and pressure of his passing -leaving us time to grieve as a family and celebrate his life in our own way.”

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Posted 1 year ago

Thank you for highlighting one of the ways in which we try to demonstrate our respect for the individuals entrusted to our care, and that we recognise that every person is special to their family. It is something that we are quietly proud of. Kind regards, Chloe

Posted 1 year ago

“I am so happy from start to finish how my mom's cremation was handled I was kept well informed and I could of asked questions at any time and when my mom's ashes was returned the man was so lovely”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“Polite, considerate and courteous throughout. We were kept informed about each step of our loved one's journey. Connor our customer care advisor was exceptional and assisted and explained everything to perfection. And receiving the ashes was easy, as handed over in person by a lovely Pure Cremations employee. There was no upselling and everything was done with respect. At a time when we were upset and confused Pure Cremations made it easy and as painless as possible. I would be pleased to recommend them and give a 5-star review without hesitation.”

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Posted 1 year ago

These lovely comments really made our day, thank you for sharing your experience and how you were supported by our team. Kindest regards, Mia

Posted 1 year ago

“At this very distressing time, when you don’t know what to do or how to go about arranging anything Pure Cremations was a lifeline. From the moment I called them they made me feel calm and that they were there to support me and my family. They explained what they would be doing and when. Throughout the full process their very kind staff kept me informed as to the ongoing stages so that I was free to go about arranging and sorting out the multitude of other things which need to be done, when a loved one passes.”

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Posted 1 year ago

We are so touched by these words, thank you for taking the time to share your experience with us all. Best wishes, Mia

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,572 reviews