Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,573 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At this very distressing time, when you don’t know what to do or how to go about arranging anything Pure Cremations was a lifeline. From the moment I called them they made me feel calm and that they were there to support me and my family. They explained what they would be doing and when. Throughout the full process their very kind staff kept me informed as to the ongoing stages so that I was free to go about arranging and sorting out the multitude of other things which need to be done, when a loved one passes.”

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Posted 1 year ago

We are so touched by these words, thank you for taking the time to share your experience with us all. Best wishes, Mia

Posted 1 year ago

“When my husband, Ken, died I was looking for a funeral plan that didn't go through the trauma of a cremation attended by people who felt they should attend and a family suffering in the early days of grieving. Pure Cremations solved the problem by allowing us to say goodbye privately by not actually attending his cremation and plan for a true celebration of his life at a future date when we will be able to enjoy all Ken's achievements and talk about him without the rawness of our earlier sorrow. Pure cremations took Ken into their care and told us the day of his cremation so we could remember him in our own way unobserved by a crowd. A couple of weeks later his ashes (which are in a bio degradable container) were delivered to the door by an extremely sympathetic driver. The whole experience was so easy and handled by a very caring team member. I would recommend this type of funeral without any doubt. Thank you Rebecca and all the team at Pure Cremations. Antonia Scott”

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Posted 1 year ago

Dear Antonia, Thank you for highlighting each stage of care that you received. This means a lot to the whole team. With best wishes, Mia

Posted 1 year ago

“I'm glad I entrusted such an important person to you.The service you provide goes above and beyond.”

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Posted 1 year ago

Thank you for this lovely feedback. Kind regards, Mia

Posted 1 year ago

“thanks for your help”

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Posted 1 year ago

It was our privilege to support you. Kind regards, Mia

Posted 1 year ago

“Professional but friendly and caring. No worry , no stress, instructions were carried out without fuss or confusion . At a time which can be very stressful I am so glad we chose Pure Cremation.”

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Posted 1 year ago

Thank you for sharing your experience, these touching comments will be greatly appreciated by our team. Best wishes, Mia

Posted 1 year ago

“Very good service from everyone I dealt with. Treated me and my deceased mother with the utmost respect and kindness. Thank you”

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Posted 1 year ago

It was a privilege to support you, thank you for choosing us. All the best, Mia

Posted 1 year ago

“Took care of my brothers cremation efficiently.”

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Posted 1 year ago

It was an honour to care for your brother, thank you for sharing your experience. Kindest regards, Mia

Posted 1 year ago

“Polite, efficient and reliable. Would recommend them to others.”

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Posted 1 year ago

Thank you so much, these touching words mean so much to our dedicated team. Kindest regards, Mia

Posted 1 year ago

“Wonderful service from start to finish would highly recommend them.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Best wishes, Mia

Posted 1 year ago

“From the initial contact through to the return, across the entire width of the UK, of my late brother's ashes, the service provided by Pure Cremations has been sensitively handled. All the staff that I have had communication with have been professional, compassionate and supportive. Thank you so much x”

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Posted 1 year ago

These compliments are greatly appreciated by our team, thank you for sharing these words with us all. Kindest regards, Mia

Posted 1 year ago

“The people at pure cremation were everything we needed at a very difficult time. All of the staff were very empathetic and friendly whenever we needed them. All requirements were discussed and a date plan was implemented. All these dates were met exactly planned. Our loved ones remains were delivered to our home as promised enabling us to arrange for internment with his mum and dad. I would not hesitate to recommend these wonderful people. THANK YOU”

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Posted 1 year ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Best wishes, Mia

Posted 1 year ago

“The service we recently received after the passing of my dad has been exceptional. From the first call to receive our dads ashes we have been kept upto date all the way through with regular calls. Everyone we have dealt with have been compassionate and empathetic and made a very difficult time easier to deal with. Thankyou from Thomas Mcnairs family”

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Posted 1 year ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Mia

Posted 1 year ago

“i set up a cremation for my sister. M y sister has now passed away. My sister was in a care home the staff at the home notifefied Pure Cremations on my behalf making her passing easyer to cope with. Pure Cremation have only spoken to me reference any special requests and to advise me of delivery of ashes. I must thank Pure Cremations for their understanding during this time.”

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Posted 1 year ago

Thank you for this lovely review which means so much to the whole team. Best wishes, Mia

Posted 1 year ago

“The whole process from start to finish was seamless and eliminated all stress. I have recommended Pure Cremation to several people.”

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Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Mia

Posted 1 year ago

“Very impressed with the whole procedure. Everything went to plan at a difficult time for us. Will most very recommend Pure Cremation. Thank you .”

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Posted 1 year ago

It was an honour to support you, thank you for taking the time to share your experience with others. Kindest regards, Mia

Posted 1 year ago

“Pure Cremation are very professional & caring. The team actually call you back when they say they are going to & make a very difficult time that bit easier as they do all the work & explain things so clearly. Even handing over the ashes of loved ones is so caring.. not rushed & Ian takes time to chat & show respect for your loved ones. We have used Pure Cremation twice in less than a year after losing our Dad last year & our Mum this year. Would definitely recommend highly.”

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Posted 1 year ago

Thank you for sharing your experience, we will pass on these comments to Ian personally. It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through several losses. It is the highest compliment we could ever receive. Best wishes, Mia

Posted 1 year ago

“From initial contact with Pure Cremation to receiving the ashes, everything was done with due care and profession. At each stage we were up dated on progress by a person by phone and assured if we wanted any other concerns to contact them.”

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Posted 1 year ago

Thank you for such kind feedback, it really means the world to our team. Best wishes, Mia

Posted 1 year ago

“We had no idea that we would do a pure cremation but upon the sudden death of my father in law it seemed the appropriate thing to do. The staff on the phone were very respectful of our loss and most helpful although we had not arranged a pre paid service. They kept us in touch with proceedings and dates that he would be cremated. The ashes were returned within 14 days, with and arranged time. All in all we were very happy with the service.”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kindest regards, Mia

Posted 1 year ago

“I have found Pure cremation in this time of sadness been very good. Every time we communicated the team were helpful and always apologised if something was delayed. I can’t say thank you enough to all of the team. The gentleman who delivered the ashes was equally helpful and calm. I would like to thank you all for making this so simple and I have my dad with me where he belongs. Thank you”

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Posted 1 year ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your dad and support you in this difficult time. Kind regards, Chloe

Posted 1 year ago

“Ok here goes ,I was told by one member of staff you work 7 11. Then another time , delivery of the remains can take 21 days . I don't think that's good enough,on my opinion. I thought 2 or 3 days. I wasn't happy. The staff all were very professional kind considerate thanks very much for that. The holding musci isn't appropriate ENA WATER MUSIC MUCH BETTER. PEOPLE ARE VERY UPSET AS THE TIME OF PASSING. THAT MUSIC ISNT RIGHT THATS THE TRUTH SORRY”

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Posted 1 year ago

Dear Mr Jolly, Thank you for taking the time to share your experience and valued feedback, we will ensure this is passed on to the relevant team. We are sorry if there has been any confusion of the service that we provide. If the plan holder chooses to have their ashes returned personally by our team, then we will aim to do so within 21 days of the cremation taking place. This information would have been confirmed with the plan holder at the time of purchase and detailed in the plan documents. For more information on your complaint rights you can find further information online : www.financial-ombudsman.org.uk Or for further contact details for the Financial Ombudsman Services are below: Phone: 0800 023 4567 Email: complaint.info@financial-ombudsman.org.uk In writing: Financial Ombudsman Services, Exchange Tower, London, E14 9SR Kindest regards, Mia

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,573 reviews