Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,542 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been extreemly impressed with Pure Cremation. Throughout the whole process from first contact with them, to receiving back the ashes, the communication has been excellent, from answering queries and in particular keeping me informed of progress. If you are interested in a simple goodbye to someone who had passed-on, then I would thoroughly recommend Pure Cremation.”

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Posted 3 months ago

Thank you so much for your thoughtful review. We're truly touched by your feedback about the support you received. All the best, Pure Cremation Team

Posted 3 months ago

“Outstanding service, they keep in touch with you about every little update and I loved how they said Mum and didn't use her name. I couldn't have asked for anymore and a very good price too.”

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Posted 3 months ago

Thank you for your thoughtful review. We're glad to hear that the personal touches, such as referring to your mum with care and sensitivity, made a difference for you. Best wishes, Pure Cremation Team

Posted 3 months ago

“I highly recommend Pure Cremation. The team are friendly, efficient and compassionate. They kept us updated along the process. For the high service we received we thought it was very good value.”

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Posted 3 months ago

Thank you so much for your kind words and recommendation. We're glad to hear that our team’s support, efficiency, and compassion helped make this difficult time a bit easier for you. Best wishes, Pure Cremation Team

Posted 3 months ago

“This is the second time I have used Pure Cremation in 2 years following the loss of both parents. Pure Cremation have provided a completely professional service on both occassions and I cannot fault them. Thank you”

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Posted 3 months ago

Thank you for your heartfelt review. We're truly sorry for your losses and are honoured that you entrusted us to care for your parents. Knowing that our service met your expectations during such a personal time means a great to us. All the best, Pure Cremation Team

Posted 3 months ago

“We found the service respectful and efficient at a very difficult time.”

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Posted 3 months ago

Thank you so much for taking the time to share your kind words. It means a great deal to us that we were able to provide the support and care you needed when it mattered most. All the best, Pure Cremation Team

Posted 3 months ago

“Very efficient and prompt collection, helpful friendly staff. Process made very easy at a difficult time.”

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Posted 3 months ago

Thank you for taking the time to share your experience and for your touching feedback. Best wishes, Pure Cremation Team

Posted 3 months ago

“The staff have shown respect, concern, passion and love at this sad difficult time”

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Posted 3 months ago

Thank you for your review. We’re honoured to have been there for you at every stage. Best wishes, Pure Cremation Team

Posted 3 months ago

“After my dad passed, Pure Cremation took care of everything. All the staff were very kind. I would definitely recommend them.”

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Posted 3 months ago

Thank you for your heartfelt review. We're glad that our team could provide the care and support you needed during such a difficult time. Your recommendation means a lot to us, and we're honoured to have been able to support you. Kindest regards, Pure Cremation Team

Posted 3 months ago

“I am very satisfied with every aspect of my dealings with Pure Cremations. The staff that I have dealt with have been very sympathetic and understanding and the communication has been excellent.”

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Posted 4 months ago

Thank you for taking the time to share your experience with us. We're so pleased to hear that you felt supported by our team and that communication was clear throughout. All the best, Pure Cremation Team

Posted 3 months ago

“Very professional and caring”

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Posted 4 months ago

Thank you for these lovely words. Best wishes, Pure Cremation Team

Posted 3 months ago

“I found everyone I spoke to to be respectful and very professional. They made the whole traumatic experience much easier to deal with. I would recommend to anyone.”

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Posted 4 months ago

Thank you so much for your kind words. We're truly glad that our team could help make a difficult time a little easier for you. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 3 months ago

“Lovely considerate people ,thank you so much for your assistance x”

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Posted 4 months ago

Thank you for taking the time to share your positive feedback with us. All the best, Pure Cremation Team

Posted 3 months ago

“Exceptionally professional understanding caring and helpful throughout for my late wife's care.”

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Posted 4 months ago

Thank you for taking the time to share your experience. It was an honour to supportand care for your wife. Best wishes, Pure Cremation Team

Posted 3 months ago

“Professional, personal & sensitive. Great staff.”

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Posted 4 months ago

Thank you for these wonderful compliments. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Greatly disappointed in how my mothers ashes Where returned to me, not even her name on the box and given over in a 10p white carrier bag so disappointing”

Helpful Report

Posted 4 months ago

Thank you for your review. Upon reviewing the arrangements, we can confirm that the urn was labelled with your mother's full name. However, it appears that the individual chosen to receive the ashes removed the label and changed the bag in which they were returned. We can see that a senior manager has been in touch with you directly to discuss this with you. If there is anything else that we can help with, please do let us know. You can reach us on 0800 033 7737 or via email at info@purecremation.co.uk. Kind regards, Pure Cremation Team

Posted 3 months ago

“I asked if my wife could be dressed in her favourite dress and was told it would only be laid on top of her whitch i didn't think was very good otherwise I thought it was very smooth the way it all went.”

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Posted 4 months ago

Thank you for your feedback and for taking the time to leave a review. We apologise if this part of our process did not meet your expectations. Our goal is to minimize any disturbance to your loved one's body while in our care. Consequently, we do not provide preparation or dressing services. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Very professional and caring service - kept me informed following the loss of my loved one and helped me at a very difficult time”

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Posted 4 months ago

Thank you for your review. It is good to know that our care made a difference when it mattered the most. Best wishes, Pure Cremation Team

Posted 3 months ago

“Excellent service. Kept me informed step by step. Jason who delivered ashes back to me is a credit to your company Thanks you”

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Posted 4 months ago

Thank you for this lovely review. We will pass this on to Jason who will be delighted with this personal recognition of the care they have given. Best wishes, Pure Cremation Team

Posted 3 months ago

“When initially discussed with my parents who had looked into Pure Cremation as to how my brother and I felt it was with some hesitancy that I stated we would respect their wishes. Why ? I had not heard of the service before apart from TV adverts. How would I deal with closure that I felt surely you managed better having only attending 'traditional' cremation service and a few humanist funerals. My concerns were unfounded as in dealing with Pure Cremation we experienced a high degree of empathy genuinely compassion felt when speaking with the teams on the telephone. Unlike other call centre style operations this was on a different level of customer experience. Low waiting times, a callback system that worked and a service that not only exceeded expectation but simply did what it said it was going to do. All this at a time of much emotion really supported our needs. As for the closure, well our stepfathers ashes were delivered on the date and time stated by a wonderfully kind man who wouldn't leave my mother until he was sure that she was ok, and our family scattered his ashes on the day we planned under a beautiful oak tree at his beloved cricket club. Simply thank you to all those who we dealt with for your compassion and kindness. My mother has since discussed Pure Cremation with her friends and neighbours and told us that at least four couples are looking to seek out the service.”

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Posted 4 months ago

Thank you for sharing such a thoughtful review. We’re so glad that our team was able to support you and your family and exceed your expectations at every step. All the best, Pure Cremation Team

Posted 3 months ago

“Very professional, kept fully informed at each stage. The staff were kind and considerate. Would highly recommend.”

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Posted 4 months ago

Thank you for taking the time to share your experience. Your recommendation means the world to us. Kindest regards, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 4,542 reviews