Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,560 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for a seamless and respectful service from start to finish. All the staff we talked to and met couldn't be more helpful and kind. It made losing Mum just a little less awful and knew we were carrying out exactly what she wanted.”

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Posted 1 year ago

We are so pleased to hear that our lovely team gave you the support you needed. We are thrilled with your review and comments. Kind regards, Chloe

Posted 1 year ago

“Would recommend kept me informed every step of the way and everything think went very smoothly.”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“Kind and caring staff that offer a great service. They stayed in contact right through the whole process and delivered the ashes promptly.”

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Posted 1 year ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 1 year ago

“My husband chose Pure Cremation and to be honest I wanted to go with someone local to us. However, I didn't think we would be using their services as quick as we did after he signed and paid for it. I contacted them a few days after my husband passed and they talked me through everything and what I had to do to collect the death certificate etc. It took an awful long time from the time he was collected and then taken to there place of rest where he was then cremated. Far too long in fact and i was becoming destort with the time lag. Once the cremation was done it was just a few days before his ashes were returned to me.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review and for bringing this to our attention. We are concerned to learn of your experience, and a member of our senior management team will look into this to better understand the situation. They will make contact with you directly. Kindest regards, Mia

Posted 1 year ago

“Would definitely recommend Pure Cremation if you want something relatively stess-free. My wife was diagnosed with terminal cancer at the end of September and we discussed what she wanted after she passed away. She didn't want a "traditional funeral" as they are too expensive and nobody likes attending, so we decided to go for a direct cremation. Saw the adverts on TV and social media for Pure Cremation and decided to use them. Did all the relevant "paperwork" online which was simplicity itself. Received the information pack a few days later followed by a telephone call welcoming me. Sadly my wife passed away at the end of October at home, and after confirmation had been given it was a case of calling them to let them know. We were told that the team would be sent to collect my wife, and we would receive a call letting us know what time they would arrive. Sadly we heard nothing so my Son called to be told they were 4 minutes away. Not good as they would have turned up at the door before the family were prepared. The team that collected my wife, treated her with care and respect. When they placed her into the van, once the rear doors were closed softly they both walked away from the van, turned and bowed. They drove away very very slowly until we could no longer see them. I was kept informed as to what was going to happen to my wife, including the date of the cremation. I received a call the day after confirming it had taken place and that they would be in touch once the ashes were very to be returned. I received a call from the driver telling me he would arrive between 10.30 and 10.45 today, which he did. Again, he was very professional and treated my wifes ashes with care. If I am honest, based on the price, I expected a white transit van (the one used carried the Pure Cremation logo etc), for a couple of people to rush in, pick up my wife and put her in a body bag, "throw her" into the van and speed off to the next "job". Nothing is further from the truth. In my opinion, and based on past experience of funeral directors, Pure Cremation are far superior. So much so, I will be arranging mine later today. There are 2 reasons that I can't give 5 stars. Firstly, the issue with not receiving the telephone call referred to above. Secondly, and more importantly, my wife's name is Tracey, and my contact was called Tracy Robinson. I would have hoped that they would think that this was a bit insensitive and allocate someone else. However, Tracy was fantastic.”

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Posted 1 year ago

Firstly, please accept our sincere apologies for not calling when promised. However, taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind regards, Chloe

Posted 1 year ago

“When I phoned PC they were very helpful and friendly, once my husband was cremated they were very quick to deliver his ashes back to us, I am happy to know that I have booked the same service for myself”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 1 year ago

“I cannot recommend this company highly enough. From the moment I chose them, they were very caring and helpful in sorting out the whole process. I was informed by my liaison Stephanie on every thing regarding the passing of my stepfather and all other members were very courteous and respectful.”

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Posted 1 year ago

It is our privilege to have been asked to care for your Stepfather and it is heart-warming to hear that Stephanie and the team really met your needs when it mattered. Best wishes, Mia

Posted 1 year ago

“brilliant service - thank you”

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Posted 1 year ago

Thank you for taking the time to share your experience of our care. Best wishes, Mia

Posted 1 year ago

“All the staff I delt with were all kind and supportive was told every step as to what was happening would highly recommend”

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Posted 1 year ago

Thank you for taking the time to share this valuable feedback with us. Kindest regards, Mia

Posted 1 year ago

“What an amazing team, at a very difficult time Rachel made the process that much easier, guiding us through what needed to be done in a professional caring way. I explained, what we as a family wanted and she and the team kept us informed and fulfilled all of the promises. The two chaps who collected Mum were so respectful and we felt she was in safe hands. Two and a half weeks later Mum is back home with us. Thank you”

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Posted 1 year ago

Thank you for this wonderful feedback about Rachel and the team. We are so pleased that their support and guidance gave you the confidence that Mum was in safe hands. Take care, Mia

Posted 1 year ago

“Brilliant. My wife passed away at home, I notified you, and you came very soon after to take her. Pure Cremation was my wife's idea, and I will always be grateful to her, for the pressure that she took from me. I went to stay with my son who lives in Malta, I explained the situation to you and you looked after the ashes until I returned. The ashes were delivered personally to me when I came home. For me, you were the perfect cremation. I cannot thank you and all your staff enough Regards, Terry”

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Posted 1 year ago

It has been our honour to look after your wife and to support you. Thank you for this detailed account of the extra caring touches we include in our service - it means so much to hear that these have been appreciated and valued. Kind regards, Chloe

Posted 1 year ago

“My partner and I had both talked about using Pure Cremation as we neither wanted a fuss nor seemingly unrealistic eulogies. That said, we hadn't booked anything in advance. So, when my partner passed away after battling cancer, I was a little concerned about trying to make the necessary arrangements. I needn't have worried; arrangements were made swiftly and sensitively. The communication was excellent throughout and my partner's ashes were returned to me just over 3 weeks after passing.”

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Posted 1 year ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 1 year ago

“Very professional service and highly recommended”

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Posted 1 year ago

What a lovely compliment - this is what we always strive for. Kind regards, Chloe

Posted 1 year ago

“I highly recommend pure cremations. Throughout my journey when my husband passed away which is very recent. All the staff there from the moment someone picked up my husband to keeping me informed throughout the journey have been amazing. They are absolutely helpful. Nothing is to much trouble and everyone is very respectful and caring and will do anything to help you. Thank you to all the team at pure cremations.”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your husband, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 1 year ago

“From start to finish the people from Pure Cremation took all the worry from my shoulders. They sorted all the paperwork out and took my beloved where he needed to be. While this was happening I was kept informed with everything that was happening. In my eyes they made it a lot easier to bear. Thank you.”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 1 year ago

“So professional friend helpful this was my first time organising a cremation and they help me every step of the way nothing was ever to much. I love how much they keep me informed and upto date with every step and detail which really helped as I am still giving so thank you so much x”

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Posted 1 year ago

It has been our honour to look after your loved one and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 1 year ago

“Sensitive and caring team who were totally professional and happy to help at a very difficult time. Easy to speak to and excellent communication through all stages.”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“Excellent service. Sensitive and respectful.”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“Excellent and compassionate service all the way through the process”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“This is the final journey that our Dad chose. The staff were very sweet and informative. I would say that it's very different to a normal goodbye and it's wise to speak to your family to make sure they understand the process.”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,560 reviews