Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,570 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very understanding and helpful on the phone Explained everything in detail. It all went smoothly and they kept us informed.”

Helpful Report

Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. Kind regards, Chloe

Posted 1 year ago

“Excellent care given to my partner Alan while in their care. Regular updates on what was happening and when. Would recommend to others as professional and caring throughout towards myself and how I was coping. I have a Pure Cremation myself and I am glad I chose to go with them”

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Posted 1 year ago

We are so pleased to hear that our lovely team gave you the support you needed. We are thrilled with your review and comments. Kind regards, Chloe

Posted 1 year ago

“From start to finish everyone I spoke to were perfect! When you feel the pain of loosing someone special you don’t want to speak to anyone about what’s happened. The team at pure cremation made the process so easy. I couldn’t recommend pure cremation enough.”

Pure Cremation 5 star review on 19th August 2023

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Posted 1 year ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your loved one. Kind regards, Chloe

Posted 1 year ago

“All our family wish to thank you for your excellent handling of our brothers sudden death,your service was truly appreciated,your expertise,empathy and compassion was first class.From start to finish you made my brothers cremation more easy to bare,once again from the bottom of our hearts we thank you all at Pure Cremation 💕”

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Posted 1 year ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 1 year ago

“I didn’t know what to expect when my mom chose to have pure cremation. But it really was an amazing choice my mom made we have Julia and the pure cremation team supporting us through every step and now my mom is back home where she belongs”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to look after you and your mom. Kind regards, Chloe

Posted 1 year ago

“Pure cremation were brilliant, they kept in contact with me all the way through from picking my mother up to bringing her ashes home. They are very professional and thoughtful. Every step was covered with care and compassion.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 1 year ago

“Disappointed, was not kept up to date at all. And when rescheduled the returning of the ashes it wasn't recorded and they had to be delivered to my son.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We are concerned to learn of your comments as it doesn’t sound like the usual high standard of care that we expect from our team. We are keen to understand what has happened. An internal investigation has already been opened and a senior manager will be contacting you directly. Kind regards, Chloe

Posted 1 year ago

“Professional care was given and told of everything that matters when choosing this company made a big difference they informed me on everything and the care was fantastic thanks so much”

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Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 1 year ago

“From my first phone call to their last they were nothing but kind and caring towards me I would use them again if I had to in fact I am going to book Pure Cremation for when it's my turn. Thank you to all of you right down to the people who delivered my loved ones ashes.”

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Posted 1 year ago

Choosing to use us again after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. kind regards, Chloe

Posted 1 year ago

“Very sympathetic and pleasant when I received my brother back very professional and understanding want to thank you so much”

Helpful Report

Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your brother. Kind regards, Chloe

Posted 1 year ago

“could you please furnish me with the appropriate document for taking the ashes out of the country to Morocco Thank you. John D Hodges”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review our service. Our Care Team has sent the appropriate documents out to you today. Kind regards, Chloe

Posted 1 year ago

“I have been fortunate enough in my life not to have lost anyone close to me up until now. My parents had a funeral plan in place with Pure Cremation and I have been very impressed with the service they provided. Every member of the Pue Cremation Team that spoke to me were kind, compassionate, and helpful. Every part of the process was explained well and I was contacted regularly. I want to say a very big thank you to everyone for making a difficult time that bit easier. An extra special thank you to the person that delivered my dads ashes, he was particularly thoughtful and I felt that my dad was treated with dignity and respect.”

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Posted 1 year ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face-to-face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 1 year ago

“Took 23 days to correct an error in their phone system making it impossible for them to phone me in Holland. Took a week to reply to an outstanding question by email, only responding after a reminder. Dont, feel this problem was taken seriously until after I had my phone checked by my provider. Their response to my complaint did not deal with the fact that their phone system did not include the country code for Holland, saying that they corrected the issue as soon as it became apparent (23 days after the fact). Besides this big issue that brought me a lot of stress, service was fine.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to write your recent review. We are concerned to learn of your experience, and grateful to you for bringing it to our attention. Our Head of Customer Care has now made contact with you directly. In the meantime, we are pleased to note that you consider our service was positive, however it would appear that there were some technical difficulties regarding communication due to your overseas location, for which we sincerely apologise for. Kind regards, Chloe

Posted 1 year ago

“I can highly recommend this company. They were sensitive and professional throughout the whole process. The death we had was very unexpected and we had nothing in place. They made it so easy. The deceased person had always expressed they want a no fuss cremation. Pure Cremation was the perfect choice. I would recommend this company to anyone.”

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Posted 1 year ago

It has been our honour to look after your loved one and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 1 year ago

“I would recommend Pure Cremation,they handled everything with professionalism and compassion when my brother passed away,keeping in touch with me every step of the way,it’s great that we can celebrate his life at a time and place that he wanted and make it a happy occasion and not a sad time .”

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Posted 1 year ago

It is our privilege to have been asked to care for your brother and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 1 year ago

“From the passing of my mother to the delivery of the ashes you were very professional. You kept us informed of everything that was happening as well as checking in with the family during our grieving. The process has definitely made me consider using you for my own funeral.”

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Posted 1 year ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you as a plan holder and regard this as one of the highest compliments anyone can give our service. Kind regards, Chloe

Posted 1 year ago

“How much is it go be”

Helpful Report

Posted 1 year ago

If you have any queries regarding our prices and services please reach out to our Agents on 0800 033 7737 or email customercare@purecremation.co.uk. Kind regards, Chloe

Posted 1 year ago

“Pure cremation were wonderful, from my first initial phone enquiry to hand delivering my mums ashes back to me. They explained every step of the process and spoke with kindness and care. My mum was treated with respect and dignity. I can not thank them enough for helping me through the saddest time of my life.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 1 year ago

“Pure Cremation offer an excellent and caring service for a growing requirement, especially amongst people like myself and several friends who are either unmarried or childless or with no close relatives. Having said that, there are also those who simply wish to make the difficult aspect of their passing dealt with compassionately and respectfully, at the same time saving a large amount of money which can be more happily and creatively spent on celebrating their life. Win, win. Our experience of Pure Creation has been very good with them carrying out their part smoothly and delicately. They kept us informed at each stage of the procedures and made it all as easy as it could be under the circumstances. Highly recommended.”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 1 year ago

“Without any hesitation 5 stars! From my initial contact with ‘Greg’ and then my Handler ‘Kingsley’ I was kept informed of everything. A caring, compassionate & professional team from start to finish:”

Helpful Report

Posted 1 year ago

Thank you for this lovely review. We will pass this on to Greg & Kingsley who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,570 reviews