Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,394 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely excellent .wonderful staff.so thoughtfully.and respectful..”

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Posted 7 months ago

Thank you, receiving this uplifting review has brightened our day. Your thoughtful words serve as inspiration to us all, motivating us to continue providing exceptional service. Kindest regards, Pure Cremation Team

Posted 7 months ago

“The staff were very helpful and kind. The gentleman who delivered the ashes was very caring and charming.”

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Posted 7 months ago

Thank you for sharing your experience, you have summed up our approach beautifully. Best wishes, Pure Cremation Team

Posted 7 months ago

“Pure Cremation is something my dear brother organized before his death. I just carried out his wishes being his executor. But seeing what he organized I was very pleased with the outcome. Pure Cremation took care of everything from collecting my brother to bringing his ashes home to us as he requested. I would certainly recommend pure cremation.”

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Posted 7 months ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kindest regards, Pure Cremation Team

Posted 7 months ago

“It was not an easy decision to move away from a traditional funeral but following my wife's recent death I am so glad that we both decided to opt for a Pure Cremation plan. The care, compassion and professionalism shown throughout the process made a sad and difficult time much more bearable. I know when my time comes I will be in safe hands.”

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Posted 7 months ago

We are deeply honoured to have had the opportunity to care for your wife and support you during this difficult time. Knowing that we have been able to provide you with confidence and peace of mind when it mattered most is truly heartening. Thank you for this kind feedback. All the best, Pure Cremation Team

Posted 7 months ago

“Excellent service from initial contact to finally receiving my mother's ashes.”

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Posted 7 months ago

Thank you for sharing this lovely feedback with us. Best wishes, Pure Cremation Team

Posted 7 months ago

“Amazingly helpful and friendly service. Generally very good at keeping you up to date with the process, and very supportive. My only (small) criticism would be down to a delay in letting me know about returnin my wifes ashes, due to a bout of illness in one of their departments. Whilst I understand that this can happen, it was a bit disappointing to be promised a phone call, and for it not to happen.”

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Posted 7 months ago

Thank you for taking the time to share your feedback with us. We are concerned to hear about your experience, we understand how vital communication is at such a sensitive time and we would expect all promised contact to be made. We have raised this with a senior manager to look into and they will be in contact shortly. Kind regards, Pure Cremation Team

Posted 7 months ago

“Many thanks made the thing easy for us to sort out and did all the paperwork”

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Posted 7 months ago

Thank you so much, your feedback means a great deal to us. Kindest regards, Pure Cremation Team

Posted 7 months ago

“My family and I loved pure Cremation it was easy to arrange on the phone and all the staff very caring all the way and we didn't have to put ourselves through grief the day of the funeral when the hearse turns up and the funeral cars it's what mum wanted for my dad and Pure Cremation keep u informed all the way through it they told me dad had arrived in Andover and then they rang and said dad's ashes were coming home which they did sat 13 April hand delivered we all has a family recommend pure Cremation. Thanks again. Xx”

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Posted 7 months ago

Thank you so much for sharing your experience with us. We're delighted to hear that our team's care and communication made a positive impact and we're truly grateful for the opportunity to have served you and your family. Best wishes, Pure Cremation Team

Posted 7 months ago

“Very efficient & friendly service”

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Posted 7 months ago

Thank you for taking the time to share your experience, we are grateful for your positive feedback. All the best, Pure Cremation Team

Posted 7 months ago

“Extremely pleased with the service provided from start to finish. My dad always wanted the "minimum of fuss". With no plan in place, PCL helped us sympathetically and so helpfully on the night of his death. Throughout the arrangements we were kept up to date, and whenever I did have questions these were helpfully answered. I never struggled to get hold of someone to speak with. Finally the delivery of my dad's ashes was very thoughtfully undertaken. My mum is in poor health and if this step had not been sympathetically handled it would have caused upset. The person who delivered them was very good and left an extremely good impression. I would recommend PCL to anyone who like our family does not consider a funeral/personal service to be for them.”

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Posted 7 months ago

Thank you so much for sharing this touching feedback with us. It's heartening to know that we were able to honour your dad's wish and that our team offered all the support needed at this difficult time. Best wishes, Pure Cremation Team

Posted 7 months ago

“Very professional and considerate...”

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Posted 7 months ago

Thank you for this very kind feedback, it is greatly appreciated by the whole team. Best wishes, Pure Cremation Team

Posted 7 months ago

“A very professional and understanding service was provided from the initial phone call all the way through until the ashes were returned. I was kept up to date with all the important parts of the process and Pure Cremation made sure that everything went as smoothly as possible”

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Posted 7 months ago

Thank you for taking the time to share this lovely feedback with us. All the best, Pure Cremation Team

Posted 7 months ago

“Professional, caring case handler. Information was passed through out the process. Returned mum’s gold ring which we could not get off her finger. Thanks all.”

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Posted 7 months ago

Thank you for sharing your experience of the support and care offered by our dedicated team. We are delighted with your touching feedback. Kind regards, Pure Cremation Team

Posted 7 months ago

“Excellent, compassionate service.”

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Posted 7 months ago

Thank you for these kind words, they mean the world to us. Best wishes, Pure Cremation Team

Posted 7 months ago

“Absolutely brilliant service I really am so happy we chose pure cremation it was so easy as soon as I called to say my hubby passed away they did everything for me I really couldn't have coped otherwise every step of the way they called you get your own personal person and they call to see how you are I really can't thank them enough for everything they did The gentleman who brought the Ashes home was lovely having a chat saying he was chatting to my hubby and had classical music on he phoned to say what time he would be here then phoned to let me know he's running 30mins later tube strike so traffic terrible then but things like that are so irrelevant So thank you so much for the care and service you gave me I have recommended people to you and am certainly going to arrange my own with you all our family live in different parts of the country then me in London so everyone is having a lunch when they are ready on my hubby It's all so much nicer this way Also the box the Ashes are in is beautiful all trees and nature I actually cried because it's so beautiful sent pictures to all family and everyone said how much nicer it was than what they have received in the past Once again a Big Thank you Gaynor”

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Posted 7 months ago

Thank you so much for your incredibly kind words. It's heartwarming to know that we were able to make the process as easy as possible for you. We understand how overwhelming it can be, and we're honoured to have been there for you every step of the way. All the best, Pure Cremation Team

Posted 7 months ago

“Pure Cremation - what can I say except a heartfelt thank you. Absolute 1st class service from beginning to end. They did everything I asked of them with calm, patient, empathetic professionalism. On one occasion, our liaison person Connor Wake rang to ask a question and caught me on a rough day but calmly allowed me a tearful 'vent' which helped, more than I'm sure he realised. Got me over that 'hump' so especial thanks to him. The way the ashes were respectfully carried when returned stood out for me. Both the lady who brought my mother-in-laws ashes back (apologies her name escapes me) and Connor are definately 'in the right job'. Thank you on on behalf of myself and my husband . Jayne Rickard”

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Posted 7 months ago

Thank you for taking the time to share this wonderful feedback with us. It's great to hear that Connor and our team were able to provide you with a compassionate and professional service. We understand that these moments can be incredibly emotional, and we're grateful for the opportunity to offer a listening ear and a supportive presence when needed. Best wishes, Pure Cremation Team

Posted 7 months ago

“My mother in law passed witrhout warning, we didnt have any plans in place but contacted Pure Cremation after seeing the advert on the television. Right from the start the service provided was compassionate and efficient. The coomunication was excellent and we were provided with a comprehensive details of what would happen. PC dealt with the whole process and kept us informed all the way. We really cant fault the way we were dealt with from start to when Mums ashes were returned. I highly recommend the service they provide.”

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Posted 7 months ago

We sincerely appreciate you sharing your experience with us. It means a lot to hear that the support provided by our team was faultless and met your expectations. Kindest regards, Pure Cremation Team

Posted 7 months ago

“All the staff at Pure Cremation acted with care and compassion. They kept me updated on progress, and all the timescales were realistic. An excellent company to deal with. Whose staff are extremely professional.”

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Posted 7 months ago

What wonderful feedback, thank you. We are thrilled with your review and comments. All the best, Pure Cremation Team

Posted 7 months ago

“Couldn't fault them from start to finish kept us informed at every stage. Pleasantly surprised how professional this company is and would highly recommend. Also when we recived the ashes the were very nicely packaged.”

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Posted 7 months ago

Thank you for these lovely words. Best wishes, Pure Cremation Team

Posted 7 months ago

“Kept informed, throughout the process, the staff were wonderful and caring, service recieved was second to none, thank you so much. You made the greiving so much easier with kindness x”

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Posted 7 months ago

It is so good to hear that you received the care and support that you needed at this time, thank you so much for these lovely words. Kindest regards, Pure Cremation Team

Posted 7 months ago

Pure Cremation is rated 4.8 based on 4,394 reviews