Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,603 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 9th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When so much sadness and grief is on your shoulders how can I begin to say thank you? My husband died rather sooner than expected, nothing was in place, but Pure Cremations took control of all the arrangements for me regarding the collection right through to the return of the ashes, keeping me informed every step of the way with kindness and empathy. Even the finances were sorted out quickly and smoothly. Thank you Pure Cremations may you long continue your work, so gently done.”

Helpful Report

Posted 2 years ago

Thank you for this extremely moving review, It has been our privilege to help you find the best way to say farewell to your husband, and heartwarming to hear that you felt truly looked after. Kind regards, Mia

Posted 2 years ago

“Sincere, Professional, kept informed at all stages when my mom passed. Spoke to me at a very difficult time to confirm that she had been taken into their care now. I had already taken out a plan for myself and now feel safe in the knowledge that when my time comes I will be looked after in the same way. When I received the ashes it was a young man who delivered them and he was so thoughtful. I would recommend Pure cremation and would give 10 out 10 if I could. Thank you.”

Helpful Report

Posted 2 years ago

You have described our service beautifully and we thank you for taking the time to share this, as we know this will help many others who are considering a Pure Cremation. It is a true privilege to welcome you as a plan holder after you have experienced our service first-hand. We will share your compliments with Jack, who accompanied mum back home to you. Kind regards, Mia

Posted 2 years ago

“Sensitive, friendly and professional”

Helpful Report

Posted 2 years ago

This sums up our approach beautifully, thank you for taking the time to review our service. Kind regards, Mia

Posted 2 years ago

“After many snags, beyond they're control, I have had first class service from Pure Cremation. They kept me informed at every step of the way regarding collection, transport, date of cremation, delivery of ashes (personal delivery to the door), etc after the death of my husband. A truly professional team with a compassionate and friendly attitude. Everything was taken care of. Highly recommended!”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with Pure Cremation, we are touched by your positive feedback and we will personally share this with the team members who supported you during this time. Kind regards, Mia

Posted 2 years ago

“Excellent Service from the second i contacted them, all the Stall treated me with respect all the time”

Helpful Report

Posted 2 years ago

You have made our day, Peter. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Bethany

Posted 2 years ago

“The most amazing professional and helpful people. I had a phone call 3am to say my mum had passed. Told the nurse Pure Cremation will be dealing with funeral arrangements. I waited until 8am to ring Pure Cremations to be told they had already collected my mum and all in hand. Kept me updated and informed all the qay through to the point of receiving the ashes, delivered to my home. Even had advice from the person delivering the ashes about scattering them. Could not recommend them enough.”

Helpful Report

Posted 2 years ago

It has been our honour to look after your Mum and to support you. Thank you for this detailed account of the extra caring touches we include in our service - it means so much to hear that these have been appreciated and valued. Kind regards, Bethany

Posted 2 years ago

“From the very first contact with Pure Cremation you are assured of confidence and understanding of all your thoughts and requirements for a very smooth and professional funeral.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. It is so good to hear that our care made a positive difference when it really mattered. Kind regards, Bethany

Posted 2 years ago

“Great service thank you, very helpful and clear, took the stress out of the situation for me.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience, we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Bethany

Posted 2 years ago

“The staff at Pure Cremation were superb and so understanding. My father went from being 100% coherent to ten minutes later, he stopped breathing and died. When I called, the staff were great and gave me plenty of time to get myself together as I kept breaking down when I told them what had happened. The process was so easy and straight forward and I would highly recommend Pure Cremation to anyone. Keith Pepper”

Helpful Report

Posted 2 years ago

It has been our honour to look after your father and to support you. Thank you for this detailed account of the extra caring service our team provide - it means so much to hear that these have been appreciated and valued. Kind regards, Mia

Posted 2 years ago

“Couldn't fault the staff & service from start to completion thank-you to everyone”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Mia

Posted 2 years ago

“My mother pass and we had not made any arrangments. She passed at 10.30 pm and I contacted PC about an hour later. They arrived about 3 am but there was a decent distance to cover and we were happy with the ETA. I have to say I was very impressed with the way they dealt with everything on the night and it was very calm and respectful service they provided. During what is a difficult time they did everything we needed without fuss. I would have liked a little more follow up contact. I didn't hear from them regarding the actual cremation and I had to call up. I also had to call regarding the ashes delivery which was delayed but personally, this did not concern me.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience of our care. We apologise that you were not regularly updated, this is not the standard of care we expect and I will be passing this on to the team so that we can continue to improve our service. However, it has been our honour to look after your mother and to support you during this difficult time. Kind regards, Olivia

Posted 2 years ago

“My overall experience of pure cremation was very good not perfect but good”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience of our care, your feedback is greatly appreciated. We would love to know how we can improve our service. If you would like to share this with us, please email us at customercare@purecremation.co.uk. Kind regards, Olivia

Posted 2 years ago

“I found Pure Cremation very kind and caring and always referred to my brother using his Christian name throughout and using committal in place of cremation these seemingly small things mean such a lot to relatives and I am confident he was treated in the dignified manner my wonderful brother deserved. My brothers ashes were returned to us exactly as we requested. Thankyou so much to you all for making a very difficult time so much easier for all his family.”

Helpful Report

Posted 2 years ago

It is lovely to hear that you have been able to create a farewell that is truly personal. It has been our honour to care for your brother. Kind regards, Olivia

Posted 2 years ago

“Extremely helpful from the start to the end. Couldn't fault them. Kept fully informed at every stage of the process. Would recommend to anyone. Made my bereavement a lot easier to cope with. Thank you to you all.”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Olivia

Posted 2 years ago

“From the very first call every member of the team treated me with nothing but total respect and compassion. Losing my husband has been the hardest time of my life which was made more bearable knowing he was looked after as well as one of their own family members from the moment they collected him until he was returned home. Thank you to everyone from Pure Cremation you are all true angels xx”

Helpful Report

Posted 2 years ago

This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your very moving experience. It has been our honour to care for your husband and to support you during this difficult time. Kind regards, Olivia

Posted 2 years ago

“A good precise brochure outlining what would hapoen and the decisions to be made, excellent telephone service at the point of registering and when the death occurred received a very helpful telephone conversation. The cremation was carried out as per our requests and the ashes received within the timescale and delivered with professional courtesy. This type of service was requested by my Mother in Law, we were so impressed, my Wife and I will shortly be taking out a plan for ourselves.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you and other family members as plan holders and regard this as one of the highest compliments anyone can give our service. It was our honour to care for your mother in law. Kind regards, Olivia

Posted 2 years ago

“Fantastic service from my first phone call would highly recommend. Everyone was so professional and helpful throughout everything the amount of support was outstanding would USE pure cremation again and will highly recommend to anyone needing this service”

Helpful Report

Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We regard this as one of the highest compliments anyone can give our service. Kind regards, Olivia

Posted 2 years ago

“Still too soon after my husband's death to want to write a review. Not my thing yo do.”

Helpful Report

Posted 2 years ago

We appreciate your time in rating our service 5 Stars during this difficult time. It has been our honour to care for your husband. Kind regards, Olivia

Posted 2 years ago

“The staff were all very friendly and helpful and provided all the help that was needed at this time. When the ashes were brought back to us the person delivering them was able to give support with his friendly and pleasant manner”

Helpful Report

Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Olivia

Posted 2 years ago

“The whole process up to the return of my Dad’s ashes was very good.. however how I was treated following his cremation and the arrangement to get him back to me was very distressing. My husband and I took a short holiday following Dad’s cremation and the re- homing of his pets. During said holiday I was contacted (on my mobile) by pure cremation to confirm delivery of his ashes, the next day, I had not been contacted prior to this call, other than the notification that his cremation had taken place. I explained I was out of the country and although I would be home the next day, it would be early evening, and could we reschedule as I’d not been previously notified, this was agreed. I was in the airport, awaiting return flight when I was contacted by Emma, who informed me that she would be delivering Dad’s ashes within the hour.. I explained what I’d already told Pure cremation the day before. I asked, as she informed me that Dad would go back with her and it may be a while before he was returned, I asked if I could contact her later in the day to arrange meeting as our flight was imminent. She then went on to tell me how her day was arranged, how many deliveries she had and whether I could just arrange for a neighbour to take possession! I declined and told her I would be in touch later that day… I did contact her again but she was unable to arrange to meet as she was now moving on to Carlisle. She told me the office would be in touch to rearrange. I was left with the awful feeling that I had let Dad down as I couldn’t be home when she wanted. I have made a formal complaint. I am disappointed for my Dad, as this service was his idea, as he didn’t want any fuss, I feel that he would have been angry at how he was treated. The moral of this is that you should NEVER rely on leaving an answer phone message for something so important.”

Helpful Report

Posted 2 years ago

Dear Marion, We are sorry to hear of your experience around the return of your Dad’s ashes. We will investigate your complaint and get back in touch with you. Kind regards, Olivia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,603 reviews