Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,609 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service provided.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience, it is greatly appreciated. Kind regards, Mia

Posted 2 years ago

“From the first phone call to the return of our loved ones Ashes we found everybody we dealt with at Pure Cremation helpful, caring and professional. Everything was explained to us and they made it very simple to arrange it all. This sort of Cremation (unattended) was a new concept for us however it soon became clear it suited our needs. We have always felt attending a loved ones funeral was piling grief upon grief and although we had traditionally felt we needed this final goodbye it soon became clear that we didn't. We had said our last goodbyes to our loved one and did not relish the thought of trying to get through a funeral with all that this entails, "hosting" people when you just want to be left alone and having some attendees there who really hadn't shown an interest in the deceased until now! Pure Cremation took care of the whole Cremation from start to finish advised us on what day it would take place allowing us to do what we wanted to do on that day, so we went and lit a candle and had the deceaseds favourite meal in loving tribute to them. The people at Pure Cremation kept in touch by telephone and a lovely man named Rick returned our loved ones ashes and gave us an insight to how the procedure went. This of funeral may not be for everybody but we are sure there are many like us who find it a blessing that such a service is now finally available and long overdue.”

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Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your loved one, and this is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 2 years ago

“Thankyou to the Pure Cremation team... Their staff were super professional and very sensitive, to what is, a very difficult and emotional time. The process itself was really easy, again, because the team made it that way. Thanks again Ian Law”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Olivia

Posted 2 years ago

“First class, professional and sensitive service all the way. Only negative was a delivery of the ashes delay from the original time confirmed. A big THANK YOU to all the staff for your professionalism.”

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Posted 2 years ago

Thank you for sharing your experience. We are disappointed to hear that our service did not match up to our usual high standards on this occasion however, these lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“Was told my mum's ashes would be ready 9th May so we arranged the funeral for the 13th, but no ashes arrived. The response from pure cremation is poor at best I would not recommend them at all. Thanks pure cremation for adding to an already hard time.”

Helpful Report

Posted 2 years ago

Dear Paul, Pure Cremation is committed to offering the highest standard of care and we are eager to investigate any cases where our service may have fallen short of this. We can be contacted at info@purecremation.co.uk where a member of our senior management team will carry out a full investigation. Please include the full name of your mother and her plan number or date of birth. Kind regards, Mia

Posted 2 years ago

“Thank you Pure Cremations for the services you provided for my late brother. He passed away peacefully in a nursing home. He had not made any arrangements regarding his wishes so was left to the family to decide. On the day of the collection the gentleman explained what was going to happen. It was a very emotional time for me. Pure Cremations updated me throughout the process. Thank you”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your brother. Kind regards, Olivia

Posted 2 years ago

“We found Pure to be so professional and thoughtful , it was a fantastic service all the way through . Would highly recommend and will be telling my children to use them when I peg it , thank you Pure very much”

Helpful Report

Posted 2 years ago

Thank you for highlighting how much care our lovely people devote to their important work and for taking the time to review our service. Kind regards, Mia

Posted 2 years ago

“Thank you for all your help with my dad's cremation and how delicate it was handled, once we get sorted going to book my mother's and pay for it then we have nothing to worry about”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Olivia

Posted 2 years ago

“Nothing was too much trouble,the staff were very helpful and friendly would recommend to anyone”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Olivia

Posted 2 years ago

“The staff were most caring and considerate when speaking to me initially and everything was explained clearly. I was also kept informed throughout the process. My mother didn't want a funeral and I can highly recommend Pure Cremation for their impeccable service.”

Helpful Report

Posted 2 years ago

It is our privilege to have been asked to care for your mother and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“Considerate, Sensitive and Efficient I can’t thank you enough for helping us through such a difficult time - great service from start to finish!”

Helpful Report

Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing this with us. Kind regards, Mia

Posted 2 years ago

“Excellent service, they make a difficult time so stress free. The staff are so friendly & sympathetic they the event, keeping you informed at every stage. This is the second time my family have used Pure Cremation &, although there may be cheaper options out there, I doubt any would match the standard of service delivered by Pure Cremation. I’ve now set up my own plan knowing that my passing will be handled with the dignity we all deserve.”

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Posted 2 years ago

It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through several losses. It is the highest compliment we could ever receive. Thank you for your faith in us. Kind regards, Mia

Posted 2 years ago

“I was very happy with Pure Cremation, They were very efficient and understanding at a very difficult time. I will be using them for my own cremation.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you as a plan holder and regard this as one of the highest compliments anyone can give our service. Kind regards, Mia

Posted 2 years ago

“From the moment of ringing them the first time it has been awful. Waiting time on phone is long, you never speak to the same person. They sent the wrong documents 4 times, they don't ring back when they say they will. I was constantly ringing them. The final touch of insult was a van turning up with 'Pure Creamtion' emblazoned on it and the delivery man telling me to ' have a good day' .No empathy, all fake false words. Would like contact from CEO please.”

Helpful Report

Posted 2 years ago

Dear Ms Harris, I am very sorry to hear this account and a senior manager has been appointed to look into this further, this is not the level of service that we have set out to deliver. We will contact you personally once we have carried out a full investigation. Yours sincerely, Mia

Posted 2 years ago

“Every single member of the team went above and beyond to talk through concens and reassured my family. Was exceptional service provided. And the crematorium site and staff where outstanding. Cant rate them enough. We will definitely be using this service again.”

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Posted 2 years ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind regards, Olivia

Posted 2 years ago

“It was my husband's wishes not to have a traditional funeral, so he chose Pure Cremations. I was a bit dubious at first, but can not fault them at all. Carried out with dignity and respect. Ashes were delivered by a lovely man who explained everything I needed to know. Thank you so much for helping to ease my grief, at this sad time.”

Helpful Report

Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your husband. Kind regards, Olivia

Posted 2 years ago

“Very friendly and very polite, nothing is too much trouble”

Helpful Report

Posted 2 years ago

It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Olivia

Posted 2 years ago

“Pure cremation staff were friendly and understanding from the first phone call to the return of my mums ashes. They kept me updated throughout the process. The whole procedure was so straightforward at a very difficult time.”

Helpful Report

Posted 2 years ago

It is our privilege to have been asked to care for your mum and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“Very smooth and understanding service from beginning to end. Helpful staff and kept me updated at all points.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“Accepted payment totally messed up dates for commital . Really Upset!”

Helpful Report

Posted 2 years ago

Dear Ms Bailey, A senior manager has been appointed to look into the issues that you have raised, and we will be in touch with a response. Pure Cremation is committed to offering the highest standards of care to the bereaved and their loved ones, so we are very keen to understand and investigate any situation where our care may have fallen short of this. Kind regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,609 reviews