Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,866 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 21st March 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were really good, they kept in touch all the way through everything. And when he was brought home they were so respectful and kind”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience of our care. We are delighted that you felt well-informed and supported at every stage. All the best, Pure Cremation Team

Posted 2 months ago

“Service and communication throughout was good, professional manner of all staff via phone and predominantly email was prompt.”

Helpful Report

Posted 2 months ago

Thank you for this lovely review which means so much to the whole team. Kindest regards, Pure Cremation Team

Posted 2 months ago

“I cannot recommend Pure Cremation highly enough. They handled my husband’s cremation, and I was truly happy with every aspect of their service. From start to finish, they took all the stress away during a very difficult time. They were incredibly attentive and helpful throughout the entire process. When they came to pick him up, they showed such care and professionalism, and every member of their team was absolutely lovely to deal with. The price was very reasonable, and the service we received was worth every penny. When my husband came home, it was in a beautiful box that felt so thoughtful and respectful. The whole family was very happy with how everything was handled. Pure Cremation made an emotional process so much easier, and I’m deeply grateful to them for that. Thank you for your care and compassion during such a hard time.”

Helpful Report

Posted 2 months ago

Thank you for sharing your touching feedback with us. It's good to know that our care and support made a real difference to your family. All the best, Pure Cremation Team

Posted 2 months ago

“Very good service throughout.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience of our care. Kindest regards, Pure Cremation Team

Posted 2 months ago

“The whole process was very straightforward. All the staff were helpful kind and respectful. I believe this was exactly what my Dad wanted. He hated fuss. Many friends and neighbours have mentioned that they are considering this type of funeral after hearing about Dad.”

Helpful Report

Posted 2 months ago

Thank you for your thoughtful review. We're so pleased to hear that you found our process straightforward and that our team provided the support you needed during this time. It's heartwarming to know that your Dad's wishes were honoured as he would have wanted. Best wishes, Pure Cremation Team

Posted 2 months ago

“Kept me informed at all times. Super company highly recommended.”

Helpful Report

Posted 2 months ago

Thank you, your recommendations mean the world to us. All the best, Pure Cremation Team

Posted 2 months ago

“Professional, empathetic, compassionate and respectful throughout the entire process. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for your heartfelt review. We are truly grateful for your kind words and are glad to hear that you felt supported throughout. Best wishes, Pure Cremation Team

Posted 2 months ago

“Although the problem was not the fault of Pure Cremation, but that of the hospital, I feel I did not get enough communication from Pure Cremation while things were sorted out. Other than that, all good.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“Excellent service from start to finish . Very kind considerate . Most importantly the staff were thoughtful and professional. Even down to the return of the ashes was very respectful. Thank you !”

Helpful Report

Posted 2 months ago

Thank you, Timothy. It has been an honour to support you and your words mean a lot to the whole team. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Beautifully and proffesionally presented ashes...nice staff...an overall, worry free experience.”

Pure Cremation 5 star review on 18th January 2025

Helpful Report

Posted 2 months ago

Thank you for your kind feedback. It has been our honour to look after your loved one and to support you. Best wishes, Pure Cremation Team

Posted 2 months ago

“Perfect no fuss service, when you need help advise the team are sympathetic and helpful. Couldn't recommend them enough.”

Helpful Report

Posted 2 months ago

Thank you, these lovely words are greatly appreciated by our entire team. All the best, Pure Cremation Team

Posted 2 months ago

“The service is very respectful, they keep you informed all the way with everything.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience and for rating us with five stars. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Good system, very efficient, all staff very considerate and helpful”

Helpful Report

Posted 2 months ago

Thank you for your kind feedback, it is greatly appreciated. All the best, Pure Cremation Team

Posted 2 months ago

“I cannot praise the team at Pure Cremation enough. Everyone I dealt with were kind caring so professional, but best of all so understanding. Never rushed,always making sure there was nothing forgotten or missed. Lovely lovely people. This was always going to be my own choice of funeral, which is why I discussed it with Mum.....and you did not disappoint. And when her ashes were returned to us by an absolutely lovely man, she came in a beautiful container with a wrap around picture of fields full of poppies! Mum's favourite flower ......how did they know. Lovely people , lovely way to do things, if Mum was still here she would agree. My sincerest thank you to you all, and if anyone asks I shall certainly recommend you all.”

Helpful Report

Posted 2 months ago

Thank you so much for your heartfelt and thoughtful review. We are truly touched by your kind words and so glad we could provide the care and understanding you deserved. Our team strives to make every aspect of the process as personal and thoughtful as possible, and it’s deeply rewarding to know that we met your expectations. Best wishes, Pure Cremation Team

Posted 2 months ago

“Very helpful and efficient and sensitive to our needs”

Helpful Report

Posted 2 months ago

Thank you for your wonderful feedback, Stephen. We’re delighted that we could support you efficiently and sensitively. All the best, Pure Cremation Team

Posted 2 months ago

“First class I highly recommend Pure”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We're pleased to know we provided you with first-class service. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremation organised my father’s cremation in the most professional, caring and sensitive way. My dad died abroad and didn’t have a plan so we had to call Pure Cremation from abroad and didn’t know if they would even be able to help. From the first call we knew we were in safe hands. They liaised directly with the International Undertaker, arranged to collect dad from Heathrow when he was repatriated and handled everything for us. When the ashes were returned about a month later the gentleman delivering was so kind and considerate and made a potentially traumatic experience calm and comforting. Highly recommend.”

Helpful Report

Posted 2 months ago

It has been our honour to look after your dad and to support your family. It is heartwarming to hear that our team has given you such confidence and peace of mind when it really mattered. Kind Regards Pure Cremation Team

Posted 2 months ago

“Went smoothly and people knowledgable when I rang and asked, but it would have been nice to have been updated, just by email, when certain things were achieved.”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We would like to understand your experience in more detail to ensure we continue to provide the best service possible. Please email us at customercare@purecremation.co.uk, including your name and preferred contact details. Please include "review" in the email subject. Kind Regards Pure Cremation Team

Posted 2 months ago

“At a time when you're lost it is a great relief that there is someone like Pure Cremations, they instantly relieve you of the massive responsibility of looking after your loved one. Following a short telephone call they take control and deal with everything in the most professional way you can imagine. My fathers ashes were returned to me in a professional and very respectful manner. I am sincerely grateful that I had made the decision to contact them”

Helpful Report

Posted 2 months ago

It has been our honour to look after your father and to support you. Thank you for this detailed account of the extra caring touches we include in our service - it means so much to hear that these have been appreciated and valued. Kind Regards, Pure Cremation Team

Posted 2 months ago

“Staff efficient and sympathtic.”

Helpful Report

Posted 2 months ago

Your experience highlights the experience we aim to achieve for all who call us. Kind Regards Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,866 reviews