Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,586 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A really professional, caring company. Very careful to ensure I was kept informed all the time. I would recommend this service without hesitation”

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Posted 2 years ago

Thank you for these touching comments, they are greatly appreciated by our caring team. Kind regards, Mia

Posted 2 years ago

“Professional, courteous, sympathetic and efficient service. I would highly recommend them.”

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Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others, thank you. Kind regards, Mia

Posted 2 years ago

“Could not have done anything els to help were really nice and phone to see if they could do anything were so lovely from start to finish.”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. Kind regards, Mia

Posted 2 years ago

“Excellent communication and service from first contact to completion. Thank you.”

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heart warming to hear that you felt truly looked after. Kind regards, Mia

Posted 2 years ago

“Prompt service with great attention to detail and a sympathetic approach to contact with the bereaved!”

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Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kind regards, Mia

Posted 2 years ago

“Very empathic, have a great understanding of the bereaved and family's needs. In constant communication at all times. Cost-effective. The whole process from start to finish including receiving the ashes was carried out with calm and efficiency. Thank you so much for everything.”

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 2 years ago

“I can recommend Pure Cremation. Clear, efficient and courteous service throughout.”

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Posted 2 years ago

Thank you for sharing your experience, we really value this feedback. Kind regards, Mia

Posted 2 years ago

“I would like to thank all the people at pure Cremation Ltd for taking great care in my dad's Robert Cupples Cremation thank you”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“Very Impressed with the way Pure Cremation took care of my late wife.The driver returning my wife’s ashes-was very polite and respectful-He is a credit to himself and a good asset to the company-Many Thanks Mr David Holdsworth”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Olivia

Posted 2 years ago

“I found pure cremations excellent and am now planning to do this for my own funeral when my time comes. They were really easy to deal with, kept me informed right through from collecting my dad from the coroner's office to the day his ashes were delivered. I was so worried about what people would think about how we did things, but it took the stress away from us and now we are able to plan a ceremony when we bury his ashes with his mum. ht from when I booked my father's cremation to delivering his ashes”

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Posted 2 years ago

It has been our honour to look after your dad and to support you. It is heart warming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. We hope that the ashes committal service offers comfort and creates a treasured memory. Kind regards, Mia

Posted 2 years ago

“Extremely helpful. My dad organised his cremation and we really didn’t know what to expect. Pure Cremation were lovely, phoned us regularly with updates, and were extremely helpful throughout. Stephanie was especially helpful.”

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Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your loved one. Kind regards, Mia

Posted 2 years ago

“It did what it said on the tin. The only issue seemed to be around arranging delivery of my mother's ashes. Trying to get a date seemed to be complicated, and I ended up going to Andover myself to pick them up. It seemed simpler. Apart from that it was fine.”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care, I agree that communication fell below the standards that we usually deliver, and I offer my sincere apologies for this. However, it was our honour to have been asked to care for your mother and to support you during this difficult time. Kind regards, Olivia

Posted 2 years ago

“I wouldn't hesitate to recommend Pure Cremations. Excellent customer care kept me informed throughout will weekly updates. The whole process was quite lengthy but all the stress of arranging a funeral was taken care of at an extremely difficult time after losing my beloved wife. Thank you so much. 5*”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your wife. Kind regards, Olivia

Posted 2 years ago

“We were very pleased with the kind and friendly service every step of the way. There was someone there 24/7 to talk to an ask any questions we had. We felt that our loved one was treated with care and respect right up to delivering her ashes home to us.Thank you .”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Mia

Posted 2 years ago

“Excellent service,caring staff, highly recommended”

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Posted 2 years ago

Thank you so much, our team will be delighted with this feedback. Kind regards, Mia

Posted 2 years ago

“They were amazing could not do enough, and have a lovely manner thank you for all you did”

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Posted 2 years ago

Thank you for these compliments, we are extremely proud of our team and their dedication to providing such a high standard of care. Kind regards, Mia

Posted 2 years ago

“Very friendly staff even at 4 in the morning, very helpful thank you all very much”

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Posted 2 years ago

It was our privilege to support you at this difficult time, thank you for sharing your experience of our care. Kind regards, Mia

Posted 2 years ago

“My Aunt wanted a basic cremation following her passing at home. From the first call to the delivery of her ashes the service was great. Efficient, professional & considerate. This might be a rather new, different approach to many people but it’s certainly one that provided everything we needed. Thank you.”

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Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kind regards, Mia

Posted 2 years ago

“I originally contacted Pure Cremation after seeing their advert on the TV. I was curious at first as to how things would work and downloaded their online Funeral Plan Guide. Having read it I had no hesitation in getting in touch. My mother was at that time suffering from an aggressive cancer and it was rapidly spreading. I found the lady I spoke to on the telephone patient, helpful and most of all she made me feel at ease whilst explaining what would happen when my mother finally passed away. All I can say is thank you so much for your kindness and care. From the day my mother passed away to the return of her ashes I found everyone so caring and informative. At no time did I feel that I had been forgotten; I was assigned a 'lady mentor' who kept in regular touch with me letting me know what was happening at each stage and what they needed so that my mother's cremation went smoothly. When it came to returning her ashes it was all pre-arranged and the lady who brought them back to me had an incredible manner; it made the whole process as easy as it could be. I cannot thank Pure Cremation enough for everything they did for me and my family in dealing with what was a very distressing episode and making it as easy as it could have been. Thank you again.”

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Posted 2 years ago

Thank you for highlighting one of the ways in which we try to demonstrate our respect for the loved ones entrusted to our care, and that we recognise that every person is special to their family. It is something that we are quietly proud of. Kind regards, Mia

Posted 2 years ago

“Very good service with great help and all things needed and a very good price too as I had to do them at very short notice and get all my paperwork and they got it all done for me really help a lot. I'm very nice people who call you up.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,586 reviews