Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,560 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure cremation were amazing during this very sad time they cared for my mum and rang me with updates every step of the way they brought my mum home to me after the cremation and the empathy they showed was so comforting I can’t thank them enough 🙏”

Helpful Report

Posted 1 year ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face-to-face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 1 year ago

“I wrote an email to Kirsty following my dad's death: My dad's ashes were returned this evening. I want to thank you personally for your kindness and compassion and I hope that you appreciate just how amazing I think you are. I spoke to you the day dad died. I was numb and exhausted when we spoke. You were kind and patient. You sorted out what needed to be done and you told me not to worry. Every time I spoke to you, you were lovely. You had it all in hand and tonight, less than a week after the cremation, dad's ashes are home. If I could give you a medal I would. Thank you with all of my heart for easing my grief with your professionalism and kindness.”

Helpful Report

Posted 1 year ago

It has been our honour to look after your dad and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 1 year ago

“From the beginning to the end I was treated so well every thing was put in place as asked.so thankful for the piece of mind.”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 1 year ago

“Excellent made a very difficult time less stressful Thank you”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 1 year ago

“Excellent service throughout. Professional and supportive.”

Helpful Report

Posted 1 year ago

Thank you, these positive comments will be greatly appreciated by our team. Best wishes, Mia

Posted 1 year ago

“Provided exactly what I wanted. Kept me informed throughout.”

Helpful Report

Posted 1 year ago

Thank you for this great feedback, we are pleased that we could provide you with exactly what you wanted. Kindest regards, Mia

Posted 1 year ago

“Would not recommend. Unfortunately this company let us down at every opportunity and I think they rely on the deceased not having any family that care, so they can do as they please on a timescale that’s suits themselves.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to leave this review, we are both concerned and saddened to learn of your experience. A senior manager is currently reviewing the matter and we will be in direct touch with you as soon as possible. Kind regards, Mia

Posted 1 year ago

“Pure Cremation has made a really hard time as easy as possible. They informed me every step of the way, and I cannot recommend them highly enough.”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“Amazing service, from day 1 of calling pure cremations they have been kind and sensitive, Rachel has kept me informed about dads9 journey with them even down to the day dad was cremated and his return home. A lovely lady called Emma brought dad home and was very respectful. Amazing service from pure cremations. Thank you”

Helpful Report

Posted 1 year ago

Thank you for this lovely review. We will pass this on to Rachel and Emma who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

“I chose Pure Cremation to look after my partner as he had explicit wishes for a cremation only funeral. I had already heard good feedback about Pure Cremation from my work in a hospice. I found all the information I needed on the website and was able to navigate this easily. All the staff that I had dealings with were professional, compassionate and respectful and kept me informed and updated throughout the process.”

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Posted 1 year ago

It has been a privilege to care for partner, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. Kindest regards, Chloe

Posted 1 year ago

“Pure Cremation has been understanding and professional right from my first call to the final delivery of the Ashes. Communication has been excellent throughout the process and I have always got the feeling that the team genuinely cares and wants to provide the best service possible at this stressful time. Thankyou, Matt Hay and Family.”

Helpful Report

Posted 1 year ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 1 year ago

“Compassionate and thoughtful! Pure cremation kept me informed every step of the way, how they were looking after my Mother. Ashes delivered personally by a member of their team. I did appreciate their sympathy and excellent service.”

Helpful Report

Posted 1 year ago

It has been our honour to look after your mother and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 1 year ago

“If you wish to have a no frills, straightforward, smoothly run cremation this is the one for you. Highly recommend it takes all the pressure off at this upsetting time I will be buying this plan in the future for myself. All the staff were very professional and kind. Thank you”

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Posted 1 year ago

Taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind regards, Chloe

Posted 1 year ago

“Great service they kept me updated every step of the way.”

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Posted 1 year ago

It was our honour to support you at this time, thank you for taking the time to share your experience. Kindest regards, Mia

Posted 1 year ago

“Stress-free from start to finish. Pure Cremation staff kept me informed at each stage of the process in a considerate and friendly manner. Dad wanted a no-fuss cremation and made an excellent choice with Pure Cremation.”

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Posted 1 year ago

Thank you for this wonderful feedback, it is greatly appreciated. Kind regards, Mia

Posted 1 year ago

“My husband had expressed his wishes for a simple funeral, with minimal fuss and expense. We contacted pure cremations late at night but they we absolutely amazing from 1st contact right through to the delivery of his ashes very respectful, calm and experienced in guiding us through what was a very difficult time, they kept us in formed with minimal intrusion for our family,”

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Posted 1 year ago

Thank you for this lovely review which means so much to the whole team. Kindest regards, Mia

Posted 1 year ago

“I would like to say a big thank you to Pure Cremation. Losing my Dad was a difficult time for me but the service, help, support and communication from Pure Cremation team made a deeply upsetting experience so much easier. Thanks again.”

Helpful Report

Posted 1 year ago

Thank you, we are pleased that our lovely team were able to assist you and make a difficult time a little bit easier. It is always heartening to hear feedback like yours and we will ensure that your comments are passed on to our team. All the best,

Posted 1 year ago

“Absolutely flawless in each & every way. Kept me up to date with all arrangements. Extremely kind & caring. They made me feel glad that my husband was in their care. Couldn’t have asked or wished for anything better.”

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Posted 1 year ago

Thank you, we are touched by this feedback. It has been an honour to support you at such a difficult time and it is lovely to hear that our care made things a little easier for you. Best wishes, Mia

Posted 1 year ago

“Very efficient, very reasonably priced, absolutely takes the ease away from funeral arrangements especially for people in their golden years that wouldn’t have as many friends around to attend such events. The staff were always empathetic and professional on the phone. 100% would recommend this service”

Helpful Report

Posted 1 year ago

Thank you, we are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your loved one. Best wishes, Mia

Posted 1 year ago

“The service was exceptional the people who work there are very kind and caring i would recommend pure cremation”

Helpful Report

Posted 1 year ago

Thank you so much, we are so pleased that you felt well looked after. Kind regards, Mia

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,560 reviews