Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,542 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At a very difficult time, I was supported and guided by an excellent team. At my request, I was kept informed of events and what would happen next. It takes a very special team of people to offer this service. Thank you all”

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Posted 1 month ago

Thank you so much for your kind words. All the best, Pure Cremation Team

Posted 1 month ago

“Pure Cremation kept me informed every step of the way .From the initial call telling them my husband had passed away to actually bringing him back home to me . Thank you all so much for the care,comfort and support that everyone at Pure Cremation has given to me.”

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Posted 1 month ago

Thank you for sharing your experience, Kim. We're truly touched to hear that our team provided you with the care and support you needed during this time. It means a lot to us to know that you felt informed and looked after every step of the way. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I wouldn't recommend pure cremations to anyone the length of time it taken from my partners dad's death on 7/10/24 to be collected from James cook morgue was disgusting and upsetting for his family 17 days Later my partners father wad finally collected and then we had to wait until 9th november for his cremation absolutely disgusting service we eill never use pure cremations ever again !!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. A senior manager is currently reviewing the concerns you have raised and will contact you directly as soon as possible. In the meantime, if there is anything further we can support you with, please don’t hesitate to get in touch at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“As my sister has got Dementia and she lost her son which was very sad, and she keeps thinking he is still alive as she forgets everything. I did the Pure Cremation for her , from first ringing them I had help all the way through it . They rang me to keep informed about when he was cremated, and when he was going to be able to be delivered back to his family . If I needed any information or help with anything they were there for the support I needed . As it went so smoothly I did not need to contact them. They did him proud. Thank you on behalf of my sister and myself Pure Cremation. I would definitely recommend them .”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your experience during what must have been an incredibly difficult time for your family. Knowing that we could help bring some comfort during this emotional time means so much to us. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Always a friendly and accommodating voice when making contact.”

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Posted 1 month ago

Thank you for your lovely feedback. We are pleased that you felt well-supported by our caring team. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Things were going well untill I made a telephone call in regards to some information I wanted and once the pure cremation employee had said good bye she had not disconected the call and I was still listening. She then continued to talk to her collegues about me and I was surprised about what she said. She was very unproffessional and this was investigated and I was proved correct as the call had been recorded. I had recommneded Pure Cremation to my sister but when she heard what had taken place she has now changed her mind.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. Please be assured that this matter has been taken very seriously, and has been investigated and addressed by our management team. We regret any distress this may have caused; this falls below the high standards we set for our team. We hope that you will not hesitate to contact us should you wish to discuss this further. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent service from the first call until the delivery of my dads ashes to his home address, the team at pure were superb, attentative, professional and caring.”

Helpful Report

Posted 1 month ago

Thank you for your lovely feedback. We're so glad you felt supported and cared for at every stage. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Everyone at Pure Cremation that I dealt with was kind, gentle and caring at this heartbreaking, emotional time. They kept me updated with every step, so I always knew what was happening. My mum's ashes were delivered to my door by two lovely, empathetic people. Pure Cremation helped relieve us of so much more stress and allowed us the time to grieve. They managed everything.... Forever grateful x”

Helpful Report

Posted 1 month ago

Thank you so much for your heartfelt words. We're honoured to have helped ease your stress and give you the space to focus on grieving for your Mum. Best wishes, Pure Cremation Team

Posted 1 month ago

“Loosing my Dad was one of the hardest things I have ever gone through. Pure cremation were there for me every step of the way. Their compassion and professionalism was outstanding. With all my heart, thank you”

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Posted 1 month ago

Thank you so much for your touching words. Kindest regards, Pure Cremation Team

Posted 1 month ago

“A very discreet, friendly and respctful tesm of people making every attempt to keep a very distressful period as acceptable as possible.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience of our care. All the best, Pure Cremation Team

Posted 1 month ago

“100 percent from the first phone to until getting the ashes back”

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Posted 1 month ago

Thank you for your wonderful review, your feedback means a great deal to us. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Everyone was so compassionate and helpful. My dad was treated with dignity and care, and we found the whole process smooth and worry free.”

Helpful Report

Posted 1 month ago

Thank you for your heartfelt review. Best wishes, Pure Cremation Team

Posted 1 month ago

“They were efficient, kept me informed what was happening ,asked me if the date for the crematorium was suitable, the ashes where returned to my house by a very nice lady who spent time telling me about things ,I am very pleased with 5he service”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review. It's good to know you felt informed and supported during this time. Our team strives to provide compassionate care, and your feedback means a lot to us. Kindest regards, Pure Cremation Team

Posted 1 month ago

“All was dealt with very professionally and with dignity.”

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Posted 1 month ago

Thank you for your kind words. Best wishes, Pure Cremation Team

Posted 1 month ago

“The service was professional, sympathetic and did a good job at a difficult time.”

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Posted 1 month ago

Thank you for your touching feedback. All the best, Pure Cremation Team

Posted 1 month ago

“We found Pure cremation a great support after the loss of our Dad they kept us informed throughout the whole process and even to the safe delivery of his ashes I would highly recommend them”

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Posted 1 month ago

Thank you for taking the time to share your experience and for your recommendation. Best wishes, Pure Cremation Team

Posted 1 month ago

“Thank you all so very kind ...Olivia M so kind Brian was not on his own ....Emma brought Brian's ashes back”

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Posted 1 month ago

Thank you so much for your kind words and for mentioning Olivia and Emma in your review. All the best, Pure Cremation Team

Posted 1 month ago

“Kind, thoughtful but at the same efficient and helpful.”

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Posted 1 month ago

Thank you for your wonderful review, Frances. We truly appreciate your recognition of our team's kindness and efficiency. All the best, Pure Cremation Team

Posted 1 month ago

“Thank you very much for your service”

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Posted 1 month ago

Thank you for taking the time to leave a review, it means a lot to us. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I recently arranged my brothers cremation and was impressed by the simplicity and professionalism of the process.Everything was clearly explained and there was no hidden costs. If you are looking for straightforward,respectful and affordable option l would highly recommend Pure Cremation”

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Posted 1 month ago

Thank you for your lovely feedback. We’re glad we could meet your needs during this time. Best wishes, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 4,542 reviews