Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 4,629 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just used the services of Pure Creamation, my father in law who has just deceased had set this up by himself to save the worry and stress for us, I cannot recommend enough, from begining to end the care and compassion was treated in the most highly professional manner. Pure Cremation for us seemed such a no brainer, my FIL has no close relatives or friends and as we are a small family we will have a memorial dinner before we take his ashes back to Ireland. Thank you Pure Cremation.”

Helpful Report

Posted 1 month ago

Thank you so much for your thoughtful feedback. We’re so glad to hear that the process went smoothly for you and that your father-in-law’s wishes were carried out with the care and professionalism we strive for. A memorial dinner sounds like a beautiful way to remember him before bringing his ashes back to Ireland. Kindest regards, Pure Cremation Team

Posted 1 month ago

“An excellent all round service which made a rubbish time that little bit better Throughout the process from the initial purchase of the policy to the return of my mums ashes, every member of the team I spoke to without exception was kind, considerate and compassionate. When I bought the policy I didn’t think I’d be using it so soon, but the team helped me through explaining what would happen at each stage in terms of wider government bureaucracy as well as their own service. They didn’t mind repeating information and made me feel that I mattered and it wasn’t just a financial transaction. In fact each person I spoke to even at the point of returning ashes took time to ask how I was doing. I would not hesitate to recommend Pure Cremation.”

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Posted 1 month ago

Thank you for sharing this wonderful feedback with us. It’s great to know that we could make things easier for you and that you felt cared for every step of the way. We understand how important it is to feel informed and supported, and we’re glad we could offer that while helping you navigate all the necessary steps. Best wishes, Pure Cremation Team

Posted 1 month ago

“From the first phone call making initial arrangments through to final return of ashes we received compasion and respect at all stages. Communication was outstanding from start to finish and for us allowed us to grieve without the pressure of arranging a full funeral whilst at our lowest. This has allowed us the time to decide how best to celebrate the life of our loved one without feeling pressured. Thankyou.”

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Posted 1 month ago

Thank you so much for your heartfelt review. It means a great deal to us that our communication helped alleviate some of the pressure, allowing you the time and space to grieve and make decisions about how best to celebrate your loved one’s life. All the best, Pure Cremation Team

Posted 1 month ago

“I would recommend pure cremation as it offers an easy and relaxed service. It has a caring and understanding manor at a difficult time. The staff were excellent and cater for all your needs.”

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Posted 1 month ago

Thank you for your touching review and recommendation. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Kind and caring, keeps you up to date on everything . It took the worry off our hands”

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Posted 1 month ago

Thank you for your kind words. We're so glad that our support helped ease your worries. Your feedback truly means a lot to us. All the best, Pure Cremation Team

Posted 1 month ago

“Absolutely fantastic service Highley recommended x”

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Posted 1 month ago

Thank you for your positive feedback. We truly appreciate your support and recommendation. Best wishes, Pure Cremation Team

Posted 1 month ago

“I was concerned about the amount time it took to get to the cremation and the amount of time it was going to take to deliver my wife’s ashes to me. Pervert a phone call sorted out the delivery of the ashes and overall I was concerned that they were constantly advertising on tv and yet they were taking three weeks to get to the cremation. However, the driver who delivered my wife’s ashes was dressed in black and was very pleasant and handed her ashes over in a very reverend manner. He came in and was very consoling and pleasant. So all in all I was pleased with Pure Cremation.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We truly appreciate your kind words about the team member who returned your wife’s ashes, and we’re so glad that they provided the comfort you needed during this emotional moment. We will look into your concerns about the time frames and review the arrangements based on your feedback to ensure that everything was managed within our expected time frames. If there is anything more we can do in the meantime, please don't hesitate to contact us. You can reach us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kind regards, Pure Cremation Team

Posted 1 month ago

“If it wasn’t for the lovely lady who delivered my Grandad back to me you would have got a zero!!! My Grandad died at 1pm on the 22nd of November , the nursing home called to let you know at 1:30pm and by 1:33pm a young girl called my phone asking me all types of questions, I asked her “Please can you call back in a bit” he’s literally not even cold, she was rude and COMPLETELY out of order and wouldn’t listen to my requests causing me to feel pressured into completing the phone call there and then, I was in floods of tears and she just didn’t care. I will NEVER recommend”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Everything went as planned and all staff I spoke to showed care and compassion.”

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Posted 1 month ago

Thank you for taking the time to share your experience. Your positive feedback means the world to us. Kindest regards, Pure Cremation Team

Posted 1 month ago

“They looked after my mum/wife from picking her up from hospital and to bring her back home”

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Posted 1 month ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Pure Cremation Team

Posted 1 month ago

“Thank you Pure Cremation. Professional, respectful, excellent customer service. Kept me informed at each step. It was reassuring to be given my own person as point of contact. Very sensitive to our circumstances. When ashes were returned to me, the professionalism, respect and kindness and care was excellent. I am very happy to be an advocate for pure cremation after my experience.”

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Posted 1 month ago

Thank you so much for your heartfelt review, Marion. We're delighted to hear that our team provided the professionalism and support you needed during this sensitive time. It's wonderful to know that having a dedicated point of contact was reassuring for you. Best wishes, Pure Cremation Team

Posted 1 month ago

“The staff were very helpful, friendly and were very good at informing me with the service and how things were done.And when the gentleman brought Mum s ashes back he was very minded and friendly .I would recommend your company from alison”

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Posted 1 month ago

Thank you for sharing your experience with us. We truly appreciate it, as it means a lot that we could provide you with clear information and ensure everything went smoothly. We are also grateful for your kind words about the gentleman who returned your mother's ashes. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent service, from the initial phone call, everyone was professional and understanding”

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Posted 1 month ago

Thank you for your kind words, Julie. We are thrilled with your feedback. All the best, Pure Cremation Team

Posted 1 month ago

“A calm & compassionate service.”

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Posted 1 month ago

Thank you for your lovely review. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Very simple and easy to deal with in such a traumatic time. All staff I dealt with was very friendly and helpful and explained what would happen when and kept me in the loop of what was happening.”

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Posted 1 month ago

Thank you for your touching feedback. We are very pleased to hear that our care and support made a difference to your family. Best wishes, Pure Cremation Team

Posted 1 month ago

“Everything from the initial contact to the delivery of my father's ashes was handled sympathetically and efficiently . It felt like a very personal service”

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Posted 1 month ago

It was our honour, thank you for these lovely words. All the best, Pure Cremation Team

Posted 1 month ago

“The service we received from Pure Cremation was totally professional and yet very friendly and kind from first contact to the ashes being delivered personally to our home. I would use them again.”

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Posted 1 month ago

Thank you for your kind words. We're truly grateful that you took the time to share your experience and we’re honoured to have been able to support you and your family. Best wishes, Pure Cremation Team

Posted 1 month ago

“My experience with Pure Cremation, after my mother died recently, was stress free. All the staff were very professional and caring, from the moment I informed them of her death, and continued right through the whole process, including the delivery of her ashes.”

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Posted 1 month ago

Thank you so much for taking the time to share your experience with us. Your kind words about our team’s professionalism and care mean a great deal to us. It’s our priority to ensure every step of the process is handled with respect and compassion, and we’re glad to know that we were able to meet your expectations. Best wishes, Pure Cremation Team

Posted 1 month ago

“Pure cremation have been so thoughtful and very helpful and very compassionate through this very difficult time.”

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Posted 1 month ago

Thank you for sharing this positive feedback with us. It’s so important to us to be there for families during the hardest times, and it means a great deal to know our care and compassion made even a small difference for you. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I got my son’s ashes back yesterday from a very caring kind person. I cannot fault them whatsoever. He is now in is bedroom again. The very kind lady who looked after me during is resting made me feel, my son was being looked after. They did everything I asked and it’s exactly how we wanted it.I knew he was being cared for and Thankyou so much for fetching him home for Xmas with us. Xxxxxx”

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Posted 1 month ago

Thank you for taking the time to share your amazing feedback. It’s truly touching to read your kind words, and we're so glad we could fulfil your wishes exactly as you wanted. Knowing your son is back home with you for Christmas and that you felt he was cared for every step of the way means everything to us. Best wishes, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 4,629 reviews