Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,393 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My partner organised his own cremation with Pure, but from my point of view everything has been actioned with the utmost respect and I have been treated with kindness and emathy.”

Helpful Report

Posted 1 month ago

Thank you for sharing your kind feedback with us. Your words mean a lot to all of us here at Pure. Best wishes, Pure Cremation Team

Posted 1 month ago

“Overall felt very supported and kept informed of every step in the process.Felt the delivery of the ashes let things down slightly.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with Pure Cremation, we greatly appreciate your kind words about the team's care and support at this difficult time. However, we are concerned to hear your concerns around the return of your loved one's ashes. A senior manager will be look into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“Very professional and informative,thank you”

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Posted 1 month ago

Thank you for your positive feedback and five-star rating. Kindest regards, Pure Cremation Team

Posted 1 month ago

“From the moment I first rang to the moment we got my dear wife back to us, they were very professional and completely competent many thanks”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. All the best, Pure Cremation Team

Posted 1 month ago

“Pure cremation were excellent in taking care of my mother and keeping me informed all the way through”

Helpful Report

Posted 1 month ago

It was our honour, thank you for these lovely words. Best wishes, Pure Cremation Team

Posted 1 month ago

“The concept is a very good idea but we had a few issues. Communication could be more fluent - it was disjointed. Problems with the paperwork resulted in a delay and was stressful, I had to chase it up. Staff were very pleasant though.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback about your experience with Pure Cremation. We greatly appreciate your kind words, but we are sorry to hear that you felt the communication was not as up to our usual high standard, and that there were delays in moving forward with the arrangements. A senior manager will be look into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“An enormously kind and empathetic service from being to end. Can't recommend the staff and service enough .”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words and heartfelt recommendation. It means a great deal to the whole team to know that we were able to make a difference. Best wishes, Pure Cremation Team

Posted 1 month ago

“From the first telephone call to the delivery of the ashs , the family have felt included and cared for . A difficult time has been made easier by Pure Cremation and we as a family are thankful for that .”

Helpful Report

Posted 1 month ago

We are so pleased to hear that our lovely team gave you the support you needed. We are thrilled with your review and comments. All the best, Pure Cremation Team

Posted 1 month ago

“Excellent service. Everyone I spoke to was kind, sympathetic and very efficient. I was kept informed during every step of the process. Ashes were hand-delivered in a very dignified way. Highly recommend.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience of our care. It has been our honour to look after your loved one and to support you. Best wishes, Pure Cremation Team

Posted 1 month ago

“There service was first class from start to finish ,I was kept informed every step of the way that was my choice, my husband was brought back to me very respectably by a very nice lady, I have already booked my own cremation with them highly recommend pure cremation thank you you did an excellent job, regards Pat Mac.”

Helpful Report

Posted 1 month ago

We are truly grateful for your kind words and for taking the time to share your experience with us. We’re honoured that you have chosen us for your own arrangements, and we appreciate your recommendation. All the best, Pure Cremation Team

Posted 1 month ago

“All the team at Pure did a wonderful job of caring and looking after my mother. The service provided was exceptionally.”

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Posted 1 month ago

Thank you for your kind words. It was a privilege to have been asked to care for your mother, and it is heartwarming to hear that we met your needs when it really mattered. All the best, Pure Cremation Team

Posted 1 month ago

“Everything went very smoothly”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Looked after my margie, and did a brilliant job, the only complaint is the time it took.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with Pure Cremation. We sincerely appreciate your kind words regarding the care and support provided by our team during this difficult time. However, we are concerned about the issues you've mentioned regarding the time it took. A senior manager will be reviewing the matter to ensure it is addressed properly. In the meantime, if there is anything else we can assist you with, please don't hesitate to reach out to us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“a efficent service carried out with sensitivity When my wifes as were retirned (exactlyontime ) the gentlemen whobrouht them back even offreed to stay a while if needed!”

Helpful Report

Posted 1 month ago

Thank you for your review. It is good to know that our care made a difference when it really mattered. Best wishes, Pure Cremation Team

Posted 1 month ago

“Your service was superb, especially as my fathers commital was considerably delayed by his surgery and the registrar. You were patient and understanding and I can wholeheartedly recommend your company.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful feedback. We’re glad that we could support you and truly appreciate your recommendation. Best wishes, Pure Cremation Team

Posted 1 month ago

“They are very caring professional people that took great care to make sure my son was treated with respect and they took every step carefully to make sure his cremation was as promised. The lovely lady that came with my sons ashes was so caring and helpful. The love they share with you is so beautiful. I would advise anyone that need a loved one cremated please use this company.”

Helpful Report

Posted 1 month ago

We are so pleased to hear that our lovely team gave you the support you needed. Thank you for your kind words and feedback. All the best, Pure Cremation Team

Posted 1 month ago

“I got a quote for my father who has passed, I then within 5 minutes after not continuing with the order got an offer of a £50 giftcard if i sign up now. Im grieving and your trying to pray on people in grief. This is NOT a compassionate company but a bunch of business men trying to get you to take high interest prepaid funeral package to pay for a funeral. You Should be ashamed, i spoke with my local funeral director and they explained alot of about you and now i can see it. SHAMEFUL!”

Helpful Report

Posted 1 month ago

Please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience with us. We would like to clarify that our quote process is generally intended for individuals planning ahead and looking to pre-pay for a funeral in advance. The offer you received is part of that process, and we would never have sent it had we known you needed immediate care following a recent loss. We understand how sensitive this situation is and deeply regret that this communication reached you at such an inappropriate time. To prevent this from happening again, we will be looking at how we can make the distinction between our pre-paid services and immediate care services more clear on our website. So that we can ensure you do not receive any further correspondence, we will request confirmation of your contact details via Reviews.io. Kind regards, Pure Cremation Team

Posted 1 month ago

“Fantastic service from beginning to end. Great communication throughout and although the cremation took place without us present, we were able to know the date and have a day of reflection. We are looking forward to our own memorial service later this month and will have the ashes you returned to us there. The presentation box and card was beautiful. Thank you very much for a seamless service Pure Cremation”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words and for sharing your experience with us. We hope your upcoming memorial service brings you peace and comfort. All the very best, Pure Cremation Team

Posted 1 month ago

“Pure cremation have just handled the committal for my father. The whole experience was seamless, personal & efficient with no nonsense involved. A small amount of online forms to complete which took less than 20 mins. They did what they did what they said they would do, exactly when they said they would do it. I had a personal case worker who kept in contact & Steph who delivered the ashes back was very empathetic & professional. Excellent value for money & having arranged several traditional funerals before this is by far my best experience in trying times. Well done & thank you.”

Helpful Report

Posted 1 month ago

Thank you for this touching review. We’re pleased that the process felt seamless and personal and that our team provided the empathy and professionalism you needed during this time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Pure Cremation Ltd was the one and only choice for my late wife. The Plan fulfilled all her requirements and provided certainty and peace of mind. I had reason to contact Pure Cremation before and after my wife's passing. At all times they have provided the most personal, caring and informative service possible. Everything went seamlessly, with the utmost respect and empathy. In the near future, I will also invest in a Pure Cremation Plan.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience of our care. We are very grateful for your feedback. It's touching to know that our team was able to support you both before and after with the care and respect that you deserved. All the best, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 4,393 reviews