Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,580 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We would not hesitate to recommend Pure. Throughout our whole experience we were dealt with by a very high standard of respect, professionalism, courtesy, support, empathy and excellent communication throughout . Could not have asked for any more than the excellent service they provided”

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Posted 2 years ago

It has been our honour to look after your loved one and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Olivia

Posted 2 years ago

“I found the process at a difficult time very transplant. There was good and respectful communication at every step. The hand over of the ashes was very good with a lovey man who was very respectful and kind. MynDada ashes were returned in a lovely box.”

Pure Cremation 5 star review on 9th January 2023

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Posted 2 years ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Mia

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you for taking the time to review our service. Kind regards, Mia

Posted 2 years ago

“Could not have chosen a better Company.Pure Cremation we’re professional, courteous,sympathetic and dealt with every aspect of the funeral in a seamless manner during this emotional period. I would have no hesitation in recommending Pure Cremation!!!”

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Posted 2 years ago

It is so good to hear that you received the care and support that you needed. Thank you for taking the time to share this with us. Kindest regards, Mia

Posted 2 years ago

“After an unexpected loss of my brother with no arrangements established by him we felt that Pure Cremation was the way to go,the whole process was handled in a professional manor with empathy by the company, the whole process went smoothly and was very well organised keeping us informed all the way and the personnal delivery of the ashes just showed how caring and professional this company are.Heartfelt thanks.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Mia

Posted 2 years ago

“The service offered by Pure Cremation was excellent. All my contact with the company was met with kindness and tact and for that I’m very grateful.”

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Posted 2 years ago

Thank you for these lovely comments, it is greatly appreciated by our whole team. Kind regards, Mia

Posted 2 years ago

“Excellent service no hassle staff friendly and helpful it was a tremendous weight and relief off the family, very professional service through out excellent communication. We were kepted informed about what was happening from the pickup of the family member to the actual cremation and return of the ashes 5star service all the way”

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Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Best wishes, Mia

Posted 2 years ago

“really good company they kept me informed every step of the way that my father travelled they were compassionate and caring and treated my father with respect thank you”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference. Kind regards, Mia

Posted 2 years ago

“From start to finish was exceptional service, everything was explained to us as a family, and amy questions we had there was always someone at end of phone to ask, and on a regular basis they rang to check in. Grandad came home in a lovely urn with the upmost respect from the gentleman dropping him home. All round lovely. Thank you”

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Posted 2 years ago

It is our privilege to have been asked to care for your Grandad and it is heart-warming to hear that we met your needs when it really mattered. Best wishes, Mia

Posted 2 years ago

“Hello can't find fault excellent throughout kind and caring from start to finish highly recommended many thanks”

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Posted 2 years ago

It was our honour, thank you for these lovely words. Best wishes, Mia

Posted 2 years ago

“When my Mother chose a Pure Cremation Funeral I was very sceptical, she was one of the first people to do this kind of funeral. But I would recommend you to anyone. The service you give was exceptional I was kept informed every step of the way, getting in touch was very easy and the staff was very polite and helpful. Many Thanks for the kind and efficient way you dealt with my Mothers Funeral.”

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Posted 2 years ago

It has been our honour to look after your Mother and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 2 years ago

“I can’t thank or recommend “pure cremation” enough!! My mum paid n arranged it herself so I didn’t know what to expect!!! Everyone I’ve dealt with has been lovely, extremely professional bt empathetic, sympathetic n really kind too, the communications were clear & I new exactly what was going on throughout!!! all of the above made an otherwise “petrifying/horrific n unforgettably sad sitch, A MILLION TIMES BETTER!!!!” I’m DEFINATELY going to arrange my own cremation with pure cremation & will happy recommend them to all & anyone interested aswell💯♥️❤️”

Pure Cremation 5 star review on 2nd January 2023

Helpful Report

Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you and other family members as plan holders and regard this as one of the highest compliments anyone can give our service. It has been our honour to care for your Mum and to support you during this difficult time. Kind regards, Olivia

Posted 2 years ago

“Excellent service and care in what was a very difficult time. Thanks again to the team.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“My mom passed away in a care home, after contacting Pure Cremation they arranged to collect her and delivered her ashes back. They keep in contact with you and answer any questions you may have, they were very friendly and empathetic. Thank you for making the process easy and less painful.”

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Posted 2 years ago

It is our privilege to have been asked to care for your Mom and it is heart-warming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“When we choose Pure Creation we made sure that all close family members were aware of our wishes. The whole process from purchasing our plans to my husband's passing, cremation and the return of his ashes has been everything we wanted. We can now get family and friends together to celebrate his life the way he wanted.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“They are everything that the advert says and more. The arrangements were straight forward, and simple. With the passing of my mother, we had family issues with what type of service to have, so my father went for Pure Cremation to avoid such issues for himself. In addition, we had an issue that the ward staff did not remove his rings, they gave lots of excuses as to why not, resulting in my father being sent to the morgue and collected still wearing rings several generations old. I explained too Pure Cremation, they were very understanding, and they made sure to recover the two rings for us and return them with the ashes. The delivery of the ashes was very respectful, I would recommend them.”

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Posted 2 years ago

Thank you for highlighting one of the ways in which we try to demonstrate our respect for the individuals entrusted to our care, and that we recognise that every person is special to their family. It is something that we are quietly proud of. Kind regards, Olivia

Posted 2 years ago

“A fantastic service from the 1st phone call after loosing our grandad, a easy process all the way through. We were having his ashes returned to us which was done with ease. It honestly made the whole situation that bit easier. Thank you Pure Cremation”

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Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face-to-face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. It has been our honour to care for your Grandad. Kind regards, Olivia

Posted 2 years ago

“I'd like to praise the company for their sympathetic manner, and the way they dealt with my father's cremation at a very difficult time. I can't fault the service, and would like to single out Isobel, who was extremely kind and helpful throughout”

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Posted 2 years ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning Isobel, we will pass on your kind words to them. Kindest regards, Chloe

Posted 2 years ago

“I would like to say thank you on behalf of myself and my family, everyone I had spoken to during this sad time were very kind and compassionate, the service Pure Cremation provides is outstanding, Thank you again. Wendy Dudley & Family.”

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Posted 2 years ago

It is our privilege to have been asked to care for your loved one and it is heart-warming to hear that we met your needs when it really mattered. Kind regards, Mia

Posted 2 years ago

“Pure Cremation advised in a kind and professional manner. First class in the whole process of looking after my late mum. Thanks from Ian Owens and family.”

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Posted 2 years ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,580 reviews