Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,560 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed everyone I spoke to was very professional and helpful. My only concern is the time it took for the phones to be answered on the day I was reporting the death.”

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Posted 1 year ago

Thank you for taking the time to share your valued feedback with us. We apologise that it took longer than expected to reach our team, we are continuously monitoring this to ensure the easiest experience for those needing to reach us at an already difficult time and this feedback will help us to continue to refine our service. Kind regards, Mia

Posted 1 year ago

“Can't fault the service received. Respectful and considerate from the first phone call until my dad's ashes were returned. Thankyou so much for making an extremely difficult and sad time more bearable.”

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Posted 1 year ago

Thank you for these very kind comments, it was our privilege to support you at this time. Best wishes, Mia

Posted 1 year ago

“I thought the whole process took ages, even though I was kept informed all the way. Did get ashes back before the 3 week they told me, which was brilliant. Was supposed to be phoned the morning of delivery, I wasn't. Lady was very apologetic. I know there are procedures n paperwork to be passed about, so we just have to be patient.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, and for your valued feedback. We are sorry to hear that you didn’t receive a call on the morning your loved one’s ashes came home to you as expected, we will speak with the member of staff to understand why this might not have happened on this occasion. Best wishes, Mia

Posted 1 year ago

“Every one I had discussions with were always very polite and caring. Everything I was told would happen worked like clockwork. All my thanks to everyone in your organisation. My only disappointment is that the ashes were delivered in a contaner, which seemed very harsh. An urn would be more appreciated if that could have happened.”

Helpful Report

Posted 1 year ago

It has been an honour to support you both at such a difficult time and lovely to hear that our care made things a little easier for you. We have carefully chosen the ashes container for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. Every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container prior to return. Best wishes, Mia

Posted 1 year ago

“From the initial phone call to them returning the Ashes, everyone has been so lovely, caring and understanding.”

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Posted 1 year ago

It is our privilege to have been asked to care for your loved one and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 1 year ago

“Your service was easy to use and it was excellent. Sympathetic and helpful, followed up by phone calls at every stage of the process. I would recommend it to anyone and have arranged to use it myself.”

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Posted 1 year ago

Taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind regards, Chloe

Posted 1 year ago

“I am very disappointed in Pure Cremation as things didn't go well from the start. Firstly it has taken from 25th October to 18th November for the process to be sorted. Definitey not straight forward or stress free. From the first phone call communication was poor at best and felt very scripted. First thing I was told was the outstanding balance on the plan had to be paid before anything could be done. Which seemed rather harsh when you are coming to terms with losing a loved one. Documents sent by docusign with authorisations to release the body did not arrive back to Pure Cremation even though I received a message confirming the document had been sent. This caused delays making arrangements for my partners body to be released for collection from hospital. 3 weeks later we are still waiting for an update as at this point I had no idea where my partner was; if he had been collected from hospital, when the committal was due to take place. If they could not contact me by phone it was not followed up by email or text. 7th November, they realised the hospital would not accept docusign authorisations but required an original document with an original signature so another delay. The young lady who finally brought my partner home was lovely and very sympathetic to the fact she was bringing home a loved one. Maybe I was just unlucky as so many people have received the experience that was sold to them.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review and for bringing this to our attention. We are concerned to learn of your experience, and we would be grateful if you would please contact us as soon as possible so we can have the opportunity to understand the situation better. If you would be kind enough to contact us at customercare@purecremation.co.uk, providing us with your preferred contact details, we can then look into this for you as a matter of urgency. Kind regards, Chloe

Posted 1 year ago

“The staff were very kind & caring, and helped so much during a very difficult time.”

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Posted 1 year ago

Thank you for taking the time to share your experience of our care, our team will be very grateful for this feedback. Best wishes, Mia

Posted 1 year ago

“Everyone was very compassionate from start to finish. I had a number of phone calls keeping me updated from a lady/ladies who were very sympathetic. The guy who delivered the ashes was lovely and made sure I was ok before he left.”

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Posted 1 year ago

Thank you for sharing how you were supported by our wonderful team, it means the world to us. Kind regards, Mia

Posted 1 year ago

“Great customer service and professional kind symplectic would highly recommend them”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 1 year ago

“I have been extremely impressed with Pure Cremation. They dealt sensitively and efficiently with every aspect of the procedure.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“excellent service”

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Posted 1 year ago

We appreciate your time in reviewing our service. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“The service from Pure Cremation was very good and kept me informed of all stages of my late wife's journey. The only criticism, I have we arrange a pass word to stop the emotional stress but the oppitive refused use it so it increased the emotional stress.”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“My Mum died in hospital, The day before I went for the death certificate and Got the green form certificate for cremation, I phoned Pure Creation to start the process & paid, from start of collecting Mum/ from the hospital to getting the Ashes the team has been 100% caring & supportive & letting me know by phone each step of the way, Thank you.”

Pure Cremation 5 star review on 17th December 2023

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Posted 1 year ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your mum. Kind regards, Chloe

Posted 1 year ago

“i would recommend pure cremation to friends and family as they are very helpful and respectful at a time when it is very stressful and a most delicate time and for keeping me informed all the time and they hand deliver ashes and are so respectful thank you pure cremation”

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Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“From day 1 of calling pure cremations they have been great, Rachel kept me informed about dad's cremation even down to the day he was cremated. A lovely lady called Emma hand delivered dad with the up most respect. Great service thank you for caring for our dad 💔”

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Posted 1 year ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning Rachel and Emma, we will pass on your kind words to them. Kind regards, Chloe

Posted 1 year ago

“Pure cremation were so caring and respectful to me and the John Paul who had passed Rachel jones who was my contact at pure cremation was so caring and lovely to me at this upsetting time thank you”

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Posted 1 year ago

Thank you for this lovely review. We will pass this on to Rachel who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

“i was very grateful as it made my job easy i would say very highly recommend them”

Helpful Report

Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“Easy, Helpful and friendly, kept informed and not pushy”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“I couldn't have asked fir a more understanding and helpfull company. The process was explained and the personal touch was very most at forefront. Thankyou so much”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,560 reviews