Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,823 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 21st March 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic people they are so polite and respectful and always there to listen and answer any questions or concerns”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review. We are truly grateful for your feedback and are glad to hear that our team provided the support you needed. Best wishes, Pure Cremation Team

Posted 1 week ago

“I was extremely happy with the whole experience thank you all”

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Posted 1 week ago

Thank you, we are so grateful for your feedback. Kindest regards, Pure Cremation Team

Posted 1 week ago

“I was very pleased with pure cremation Ltd, they are very caring people, my mother in law had them and my husband last year, l to am going to have them when it is my turn to go, 🙏”

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Posted 1 week ago

Thank you so much for your lovely review, Rose. We are honoured to have been there for your family and touched that you are now considering Pure for your own arrangements. Kindest regards, Pure Cremation Team

Posted 1 week ago

“I recently had to arrange a friend's funeral already paid for with pure cremation. From the initial contact to the delivery of her ashes to me, they were so helpful in explaining everything to me. From collection of her from her home to final end of process. They were respectful and helpful. Totally recommend.”

Helpful Report

Posted 1 week ago

Thank you for your thoughtful feedback and for rating us with 5 stars. Best wishes, Pure Cremation Team

Posted 1 week ago

“Handled with sympathy and understanding. I was kept in touch with all the details. Lovely people who I would recommend.”

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Posted 1 week ago

Thank you for your review. We’re glad you felt supported and kept informed at every stage. Your recommendation means a lot to us. Take care, Pure Cremation Team

Posted 1 week ago

“Pure cremation was amazing when my husband passed they rang me to keep me informed of what was happening and they were kind and thoughtful all the way through the process. They hand delivered his ashes which came in a lovely urn thankyou so much for all your kindness you showed me and keep up the good work you are amazing”

Helpful Report

Posted 1 week ago

Thank you so much for your kind feedback. All the best, Pure Cremation Team

Posted 1 week ago

“Caring professional and kind - made a very sad and stressful time in our lives a little bit more manageable - I will always be grateful for using them”

Helpful Report

Posted 1 week ago

Thank you for your heartfelt review. We are pleased that our support made things more manageable for you during this time. All the best, Pure Cremation Team

Posted 1 week ago

“Even though the weather (snow) stopped them picking mum up, they arranged a local undertakes to help, it was stress free and handled with respect. We were informed all the time what the time lines were and how things were proceeding excellent service .”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience. Your feedback means so much to us. Best wishes, Pure Cremation Team

Posted 1 week ago

“Great service really supportive. Would recommend this service”

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Posted 1 week ago

Thank you for your wonderful review. Your recommendation means a lot to us. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Fantastic service highly recommend. Treated my dad with utmost respect and kept me updated right through.”

Helpful Report

Posted 1 week ago

Thank you so much for your review. We're truly grateful for your kind words and it's good to know you both felt supported throughout. All the best, Pure Cremation Team

Posted 1 week ago

“Perfect service”

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Posted 1 week ago

Thank you for taking the time to share your positive feedback with us. Best wishes, Pure Cremation Team

Posted 1 week ago

“I rang Pure Cremation today to discuss a Funeral Plan. I spoke to a lovely representative called Tia, she was professional, thorough and very kind, everything was explained to me in a manner that was respectful and easy to understand, allowing me time to ask questions. Thank you Tia. I know I have made the right decision to take out a plan with Pure Cremation.”

Helpful Report

Posted 1 week ago

Thank you so much for your 5-star review, Valerie. We're thrilled to hear that Tia provided you with the support and clarity you were looking for while setting up your plan. Kind regards, Pure Cremation Team

Posted 1 week ago

“Pure care, understanding and compassion when you need it the most. After losing mum, I had no idea what to do but the team at Pure Cremation walked me through it at every stage. Mum was collected within a few hours and is being taken care of at the hub in Andover. I know my family are not happy with Mums wishes not to have an attended funeral, but I am so overcome with thankfulness on the way it has all been handled that I will definitely be booking this for myself. We hadnt even had time to set up a funeral plan. Nothing was too much trouble though, and getting your own customer care person that you can speak too when you need something has taken the stress of arranging a funeral away from me, I haven't had to chase my tail at all. Highly recommended. Thank you so much x 💖”

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Posted 2 weeks ago

Thank you so much for your wonderful 5-star rating of Pure Cremation. Your kind words and recommendation mean a lot to us. All the very best, Pure Cremation Team

Posted 2 weeks ago

“You get a quote from them and then they 'hound' you by text, email and phone calls!”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave a review. We apologise for any inconvenience caused by the follow-up contact from our team. We would like to look into your experience in more detail to ensure we address it appropriately. We will reach out to you in a private message via your review to ensure that your details are promptly removed from our contact list. Thank you once again for your feedback, it is valued and taken seriously. If there is anything we can do in the meantime, please let us know. You can contact us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“I booked a funeral on the 20/2/25 for myself and two members of my family. I spoke to Kelly and she was very professional and very helpful and helped us to sort the plans out. It was very easy to do and now we can get on with our lives knowing that it is all sorted out for each of us when the time comes”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Jenny. We’re pleased that Kelly provided the support you needed while setting up your plan. It’s reassuring to know you now have peace of mind. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“Hi this is the second time in as little as 2 years my mum sadly passed last month and again Pure Cremation were superb. From start to finish in the process they called me and talked me through everything!!”

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Posted 1 month ago

Thank you for your kind review, Rhys. We're truly sorry for your loss, and grateful that we were able to support you again. All the very best, Pure Cremation Team

Posted 1 month ago

“Excellent service, and compassionate customer care. They treated my loved ones ashes with dignity and respect. Couldn’t recommend them enough.”

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Posted 1 month ago

Thank you so much for your kind words and recommendation. All the best, Pure Cremation Team

Posted 1 month ago

“Very caring compassionate took very good care of the family member, kept informed very professional would recommend”

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Posted 2 months ago

Thank you for your heartfelt review. We greatly appreciate your kind feedback and your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“You steered us through a very difficult time with compassion and understanding.”

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Posted 2 months ago

Thank you for your heartfelt review. We are truly grateful to hear that our team could provide you with the compassion and understanding you needed during this challenging time. Best wishes, Pure Cremation Team

Posted 2 months ago

“I was very happy the way everything was handled. You kept me updated throughout. Good value for money if that’s the way you want to have your cremation. The lady who delivered the ashes was very friendly and makes you feel at ease. Thank you”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience. Your feedback is incredibly important to us and we are glad we could make this time a little easier for you. Best wishes, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,823 reviews