Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 4,629 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t praise Pure Cremation enough they are caring , kind and very professional, they guided me through a very difficult time , lovely Emma Soul returned my husband to me she kept in touch with me throughout her journey to Surrey it was a discreet and loving delivery Thank you everyone involved .”

Helpful Report

Posted 2 months ago

Thank you for your wonderful feedback and touching review. It was an honour to support you and we are pleased that you felt supported at every stage by our caring team. All the best, Pure Cremation Team

Posted 2 months ago

“Very professional,Kirsty kept me updated with everything.”

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Posted 2 months ago

Thank you so much for your wonderful feedback, Helen. We're pleased you found our service professional and that Kirsty kept you informed at every stage. Best wishes, Pure Cremation Team

Posted 2 months ago

“I was mostly very happy with the service you provided apart from one or two faults in my opinion. I asked to be informed the day my mother was cremated and that did not happen and also I wasn’t made aware of how long the process would take and that I’d be waiting for my mums ashes for so long .”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience, your feedback is extremely important to us. A senior manager will look into the points you have raised. If there's anything else we can support you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“Pure Cremation were fantastic to deal with all the way through such a difficult time. Always pleasant, patient, kind, & understanding. We were kept informed & updated & they were very easy to get hold of. The gentleman that hand delivered my dad's ashes was so lovely & I felt showed genuine care & empathy. I'd absolutely recommend to anyone.”

Helpful Report

Posted 2 months ago

Thank you for sharing such a heartfelt review. We’re especially touched to hear about your experience with the team member who returned your dad’s ashes. It’s so important to us that every step of this journey feels personal and compassionate, and your kind words about his care and empathy are truly appreciated. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Fantastic service from pure cremation. Highly recommend. Super supportive, friendly, great communication throughout.”

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Posted 2 months ago

Thank you, we are extremely grateful for your kind words. All the best, Pure Cremation Team

Posted 2 months ago

“Pure Cremation was brilliant, from the first phone call to the end, was handed in a caring and professional way. Very highly recommended.”

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Posted 2 months ago

Thank you for your wonderful review. We’re so pleased you found our service caring and professional throughout. Your recommendation means a lot to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“Very helpful a few small things along the way but sorted so very pleased in the end Elizabeth wort”

Helpful Report

Posted 2 months ago

Thank you, Elizabeth. We appreciate your review and are glad we could support you during this time. Best wishes, Pure Cremation Team

Posted 2 months ago

“All the people I spoke with and the gentleman who brought my mother's ashes home were all warm and very supportive. I was kept informed throughout and every part went as smoothly as possible. There honestly isn't anything negative I could say.”

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Posted 2 months ago

Thank you so much for your lovely review. All the very best, Pure Cremation Team

Posted 2 months ago

“From the first phone call, right through to receiving Mum's ashes, Pure Cremation have showed me and my family the upmost respect, compassion and professionalism. I could not praise you enough. Thank you all x”

Helpful Report

Posted 2 months ago

Thank you so much for your thoughtful and kind review. Your praise means the world to us, and we are so grateful to have been able to support you in honouring your mum. Kindest regards, Pure Cremation Team

Posted 2 months ago

“The staff were polite, sympathetic and vey knowledgeable. This was a very bad time for us, but thanks to the Pure Cremation staff everything was taken care of. Thank you for looking after our son Gareth. Many thanks Nigel and Lesley Jehan”

Helpful Report

Posted 2 months ago

Thank you so much for your kind and heartfelt words. We are truly grateful that we could provide the care and support you needed. It was an honour and a privilege to care for Gareth and to be there for both of you when it mattered most. All the best, Pure Cremation Team

Posted 2 months ago

“A very quick and easy process from start to finish”

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Posted 2 months ago

Thank you for taking the time to share your experience and for rating our service with five stars. Kindest regards, Pure Cremation Team

Posted 2 months ago

“So kind, helpful and caring”

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Posted 2 months ago

Thank you for your heartfelt feedback, it means the world to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“With many difficulties to overcome nothing was too much trouble. The whole process was made easier. I would thoroughly recommend.”

Helpful Report

Posted 2 months ago

We appreciate you sharing your experience with us. It's good to know we made this time easier for you. All the best, Pure Cremation Team

Posted 2 months ago

“Our family had no problems with using this service , it was the first time for many of us instead of the traditional service at a crematorium, some felt it wasn't right but it was the deceased wishes and we had no problems , regular contact and I personally found the staff very helpful and sincere , ashes were returned I a dignified manor with all paperwork correct.”

Helpful Report

Posted 2 months ago

Thank you for your thoughtful review. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremation were professional and courteous from the start. They kept me appraised of the process and ensured I was updated at each stage. Dad was returned to us by hand by Julie and we’re grateful for their care and attention to detail and absolute professionalism and kindness.”

Helpful Report

Posted 2 months ago

Thank you so much for your kind words. We’re honoured to have been able to support you and your family during this time. It’s heartwarming to hear that our team’s professionalism and kindness made a difference. Best wishes, Pure Cremation Team

Posted 2 months ago

“Once they got the papers from the hospital, they kept me informed where he was. They then got in touch with me when Cremation was taking place so could tell all the family what day he was being cremated. They then phoned a few days later to organise the ashes being returned. The lady who bought the ashes was lovely and we had a chat before she went about my husband. I would recommend Pure Cremation to everyone, a lot cheaper than a funeral which means you had more money to celebrate his life my funeral is already booked with them, means it is easier for the rest of the family at the end of life.”

Helpful Report

Posted 2 months ago

Thank you so much for sharing your thoughtful feedback. Your recommendation means so much to us, and we’re honoured that you’ve chosen Pure Cremation for your own arrangements. All the best, Pure Cremation Team

Posted 2 months ago

“It is what it is ! comunication could have been better, but overall it was ok the lady who returned my dads ashes was professional caring and warm of personallity, she made the final stages of dads return bearable, any company is only as good as the people who work for it afterall.she told me that every stage is carried out with the utmost respect, which was an absolute comfort at a very sad time.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience and for your kind feedback about our team. A senior manager is personally looking into the concerns you raised regarding communication. So that we can ensure we are offering the very highest standard of care that we set out to deliver. If you need any further assistance in the meantime, please feel free to contact us at customercare@purecremation.co.uk or call us at 0800 033 7737. All the best, Pure Cremation Team

Posted 2 months ago

“Nothing was too much very happy with the service I received very respectful towards my late wife would recommend them to anyone so much so I am going to use them when my time comes”

Helpful Report

Posted 2 months ago

Thank you for sharing your positive feedback. Your recommendations mean the world to us and we would be honoured to welcome you on board as a plan holder. Kindest regards, Pure Cremation Team

Posted 2 months ago

“From the first phone enquiry I found all the staff helpful,compassionate and so kind. Nothing was too much trouble and all they said would happen actually happened again with great kindness . They informed me when my wife was 'In their care' Again they gently informed me when my wife was being cremated My wife's ashes were delivered on time and by a very gentle guy. I'm just so satisfied with this Companies service. Thank you for making this painful event so gentle and professional”

Helpful Report

Posted 2 months ago

Thank you, we appreciate your kind words and we are pleased that you felt supported by our caring team at every stage. Best wishes, Pure Cremation Team

Posted 2 months ago

“When my younger brother Perry Wilcox passed away in October 2024, he had previously expressed a wish to use Pure Cremation. I contacted Pure Cremation by telephone, and from that first phone call to taking delivey of Perry's ashes you were absolutely fantastic, every person that I spoke with, dealt with my enquiry in a friendly but thouroughly professional manner, and it was a pleasure to speak with them all, the final icing on the cake was the gentleman who brought my brother home to me.”

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Posted 2 months ago

Thank you so much for your heartfelt review. We’re truly honoured to have been able to support you at this challenging time. Kindest regards, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,629 reviews