Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,393 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to deal with Olivia helped me through the process with no hassle”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review and for highlighting the care provided by Olivia. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Contacted Pure Cremation when my wife passed away, as we had previously discussed. They were extremely considerate and helpful, the arrangements could not have been easier. I was kept informed all the way through the process and the ashes were delivered as promised. Could not have asked for better service, all at a fraction of traditional cost and without the emotional trauma.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this lovely feedback with us. Best wishes. Pure Cremation Team

Posted 1 month ago

“Excellent, compassionate, caring, service, they kept me informed every step of the way, I cannot recommend pure cremation highly enough.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience of our care. Your recommendations truly mean so much to us. All the best, Pure Cremation Team

Posted 1 month ago

“I can't thank you enough for the luv and care that was given to me during the loss of my husband Ray I was dealt with care and respect it was made a lot easier to deal with at a very difficult time . I would like to thank everyone concerned from Sandra Coxon”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We are truly grateful for your kind words and pleased to know that our support made a difference to you at this time. Best wishes, Pure Cremation Team

Posted 1 month ago

“I am looking forward and making my plans to go over to pur cremations as I know that they look after each and everyone as if they are part of their family, and hastle free. Plus if you have your loved ones ashes delivered to you. They are curtious and will spend time and help by talking or putting you through who can further help. Thank You Pure Cremations for the help you have given me.”

Helpful Report

Posted 1 month ago

Thank you for your kind feedback and for taking the time to share your experience. All the best, Pure Cremation Team

Posted 1 month ago

“From the start of my first phone call, to when Ryan brought my husbands ashes back to me, everyone were so kind and thoughtful. Very professional, I would highly recommend you.”

Helpful Report

Posted 1 month ago

We appreciate you taking the time to write such a thoughtful review. Best wishes, Pure Cremation Team

Posted 1 month ago

“Not particularly impressed, I'm afraid. Had to chase them down for updates over couse of a month. Some associates were lovely, others - specifically my point of contact - abrupt and usually unhelpful. Once my husband was finally cremated, his remains arrived promptly and were delivered by a lovely woman.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“A pleasure to deal with from start to finish at what is a very difficult time.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We appreciate you taking the time to write such a thoughtful review, your words mean a lot to the whole team. All the best, Pure Cremation Team

Posted 1 month ago

“More than I expected so caring and so helpfull from start to finish at this very hard time.”

Helpful Report

Posted 1 month ago

Thank you for sharing this touching account of your experience with us. We’re so glad we could support you when it mattered most. Best wishes, Pure Cremation Team

Posted 1 month ago

“Professional, timely, appropriate, informative and reasonably priced. Thank you. Highly recommend”

Helpful Report

Posted 1 month ago

Thank you, Christine. We appreciate your positive feedback and for taking the time to share your experience. Kindest regards, Pure Cremation Team

Posted 1 month ago

“The team were amazing. Treated my dad with the utmost respect. My stepmum was so emotional and they made her feel at ease. When they brought him home they couldn't have been nicer. Everyone made this sad occasion much easier and I thank you for that. I will be recommending your services . Many thanks for a stress free cremation.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review. We are truly grateful for your kind words. We strive to make these difficult moments a little easier for families, and we're glad we could support you. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“I was treated with dignity and understanding during this very difficult time and would like to thank all the team that i dealt with.”

Helpful Report

Posted 1 month ago

Thank you, John. Your feedback means a great deal to us and we are glad you felt well supported from start to finish. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent service start to finish Always kept updated”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share this positive feedback with us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very smooth and simple process. Kept up to date with the whole process. Thankyou to everyone who cared for my mum whilst in your care.”

Helpful Report

Posted 1 month ago

Thank you for this lovely review which means so much to us. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Pure Cremation has been amazing. Supportive, empathetic and communication throughout was outstanding. I knew exactly what was happening and when my father was ready to come home. I can’t thank them enough.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review. Your feedback and compliments about the service you received mean so much to us. All the best, Pure Cremation Team

Posted 1 month ago

“Everyone I spoke to or who contacted me were very kind,sympathetic and helpful during, what was for myself and my family, a very sad time. I am extremely grateful to you all. It was a time of my life I had always dreaded. Once I had made my first telephone call to you it was such a relief. Someone was helping me through. Thank you all very much.”

Helpful Report

Posted 1 month ago

Thank you so much for your heartfelt words. We're truly grateful that you entrusted us during such a difficult time for you and your family. It means a great deal to know that our team could offer the kindness, support, and relief you needed. Kindest regards, Pure Cremation Team

Posted 1 month ago

“This service was purchased by my late brother in law. Although I respect his decision and it is what he wanted. Some of the service wasn't good. It was made clear that all phone calls come through me from Pure Cremations as soon as my brother in law passed away. There were occasions that PC contacted my mother in law. They also told me that my brother in law was in their care at one point when in actual fact he was still with the coroner. Also didn't have the correct information of where the ashes were being delivered”

Helpful Report

Posted 1 month ago

Thank you for writing this review, and for bringing your experience to our attention. A senior manager will personally look into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“Fantastic company who provide a people centred service. They were kind, professional, courteous and dignified in all my interactions with them. We would highly recommend.”

Helpful Report

Posted 1 month ago

Thank you so much for your very kind words. Your recommendations mean the world to us! Best wishes, Pure Cremation Team

Posted 1 month ago

“The whole process was quick and painless. Handled with great consideration for my feelings. Wouldn't hesitate to recommend this service to anyone.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience and how you were supported by our dedicated team. All the best, Pure Cremation Team

Posted 1 month ago

“From ringing them to my husband's commitall I cannot fault Pure Cremation. The service was compassionate, professional and caring. I had doubts after we'd paid for this but I am glad we chose this way, the service we had was more personal than some I've been to when they were conventional funerals”

Helpful Report

Posted 1 month ago

Thank you for your kind words and for sharing your experience with us. We’re honoured to have been entrusted with the care of your husband and to support you at every stage. All the best, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 4,393 reviews