Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,555 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My family have been very happy with the care we have received. Thank you”

Helpful Report

Posted 10 months ago

Thank you for these touching comments. Best wishes, Mia

Posted 10 months ago

“Service we received was very good . Kept updated with the process thank yiu so much”

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Posted 10 months ago

It is so good to hear that you received the care and support that you needed. Thank you for taking the time to share your experience with us. Best wishes, Mia

Posted 10 months ago

“My husband died recently and had no funeral plan made I knew he didnt want a fuss just a cremation but he was sure where he wanted his ashes scattered. I rang pure cremation when he passed and I am so glad I did. As soon as they answered the phone they were absolutely lovely so kind compasionate and helpful. They explained the procedure and allowed me to ask as many questions I needed to they reassured me from the first moment. They picked up my husband from his care home on time and contacted me to let me know every step they were taking I was assigned a lovely lady who I knew I could call any time of day to ask anything more I needed to know which I may have forgotten. I told the lady that my husbands ashes were going abroad for scattering and she explained what I needed to take with me for legality on the journey. They asked me if the date for the cremation was ok with me and then said I would get a call once the ashes were ready to be transported back to me and they did just that. When the lady came with the ashes she was lovely listening to me chatter on without rushing me she was respectful,professional and kind. I asked her if pure cremations were a good company to work for and she said with a big smile yes they are I love my job and wouldnt like to work anywhere else that made me happy and content. Thank you Pure Cremations from the bottom of my heart keep doing what you are doing.”

Helpful Report

Posted 10 months ago

Thank you, these moving words about the service you received will be greatly appreciated by our whole team. All the best, Mia

Posted 10 months ago

“I was kept informed at every step of the way. All staff were friendly, helpful, and courteous. In a nutshell; the whole process was highly efficient and very human!”

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Posted 10 months ago

This lovely review summarises everything we aim for when supporting our families. Thank you so much for taking the time to share your experience. Kindest regards, Mia

Posted 10 months ago

“Super service”

Helpful Report

Posted 10 months ago

Thank you for these very kind words. Best wishes, Mia

Posted 10 months ago

“Since the passing of my husband I thought the cremation would be quite a stressfull esperience but it was the opposite. Pure Cremation made it as dignified as it could possibly be and everything that they promised was carried out. I have already told my familty that when the time comes for my turn I want the same as my late husband.”

Helpful Report

Posted 10 months ago

Thank you for sharing this very moving account of your experience of making arrangements with Pure Cremation, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting families at their toughest time. All the best, Mia

Posted 10 months ago

“I recieved a fantastic and efficient service form Pure Cremation. My mum deteriorated very quickly in a care home. Once she had passed they came to collect her within a few hours. She was the last of her siblings and family all over the country and abroad and we decided on having a simple cremation and we are planning a get together later in the year. I was kept informed all the time by Tracey as to where she was and what was happening. It really helped take the stress out of organising a traditional funeral . Her ashes came back to me about 4 weeks later. Would really recommend Pure cremation if you are looking for a simple no fuss funeral. The only criticism (if you could call it that) is that it would have been nice to choose what her ashes were returned in. They came back in a plastic container with some pure cremation stickers on and a sticker with her details on. it would have been nice if you could choose a wooden casket or something similar with engraved name even if it meant paying more to choose. Otherwise no issues whatsoever”

Helpful Report

Posted 10 months ago

Thank you for this lovely review and for your feedback. We will pass this on to Tracey, who will be delighted with this personal recognition of the care they have given. We have carefully chosen the ashes container for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. Every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container before returning home. Kindest regards, Mia

Posted 10 months ago

“Excellent service the customer service was fantastic all staff were very helpful and sensitive to my needs I would highly recommend Pure Cremation”

Helpful Report

Posted 10 months ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Best wishes, Mia

Posted 10 months ago

“kept informed at each stage well done everybody”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. We are pleased to know that you felt well-informed by our team at each stage of our care. All the best, Mia

Posted 10 months ago

“They get the job done, but though they say they will keep you informed at each stage, from collection to cremation etc, they don't. I had to phone and ask if they had collected fron the hospital, and again to find out the date of the cremation.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to bring this to our attention. We are concerned to learn of your experience and a senior manager has been appointed to look into the points you have raised. They will be in direct contact shortly to provide a full response. If there is anything else that we can do in the meantime, please let us know via email at customercare@purecremation.co.uk or directly at 0800 033 7737. Kind regards, Mia

Posted 10 months ago

“Excellent service providing all the support, information and efficiency one could ask for.”

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Posted 10 months ago

Thank you for this lovely review, which means so much to the whole team. It is good to know you felt well-supported at this difficult time. All the best, Mia

Posted 10 months ago

“Mum requested a Pure cremation and I can say we were treated with respect and kindness throughout the whole process following her passing away.”

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Posted 10 months ago

Thank you for these touching words about the care you have received from our team. Kindest regards, Mia

Posted 10 months ago

“It was done so compassionately. Very pleased from start to finish.”

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Posted 10 months ago

It was our honour to support you, thank you for taking the time to share this feedback with us. Best wishes, Mia

Posted 10 months ago

“Nothing my husband and I have plans with pure cremation my friend has just died and she was with pure cremations so having seen how it all works I am so glad we chose pure I can't praise you enough your staff are wonderful”

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Posted 10 months ago

Thank you for sharing your experience, we are very proud of our team. Kindest regards, Mia

Posted 10 months ago

“Very good service would recommend”

Helpful Report

Posted 10 months ago

Thank you for leaving a review, we are very grateful for your feedback. Kind regards, Mia

Posted 10 months ago

“The staff are friendly and caring, the entire process was handled professionaly and with compassion. I highly recommend Pure Cremation, they took care of everything, providing regular updates leaving me with the time I needed with the family.”

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Posted 10 months ago

It is wonderful to know that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. All the best, Mia

Posted 10 months ago

“Pure Cremations guided me through the process of organising a simple cremation with consideration and care. Communication throughout the process was efficient and ensured everything was taken care of and went smoothly.”

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Posted 10 months ago

Thank you for these kind comments and for taking the time to share your experience with others. Best wishes, Mia

Posted 10 months ago

“If you had been honist about the time from start to finish it would have been better than giving unrealistic times.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your experience. As we are concerned with what you’ve raised, a senior manager is currently reviewing these details and will be in touch directly to offer a response. If there is anything else we can do in the meantime, please contact us at customercare@purecremation.oc.uk or on 0800 033 7737. Kind regards, Mia

Posted 10 months ago

“Very simple to deal with. All the staff I spoke to were gentle and kind. Every stage of the process was explained fully and carefully. Every stage was carried out exactly as described with no delays. Always on time”

Helpful Report

Posted 11 months ago

Thank you, it has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. All the best, Mia

Posted 10 months ago

“I would just like to thank everyone at Pure Cremation for the excellent, informative and caring service that I have recently following the lose of my wife. I was kept upto date with each stage of the cremation service process, which helped me through what is a very sad time. Once again a big thank you especially to Abbey”

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Posted 11 months ago

It was our honour, thank you for these lovely words. Kindest regards, Mia

Posted 10 months ago

Pure Cremation is rated 4.8 based on 4,555 reviews