Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,580 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot fault the service that our family received following the death of my mother. Every step of the process was clearly explained, care and compassion were exhibited by everyone that I spoke to, and we were kept fully informed throughout. Using Pure Cremation Ltd certainly helped to make a difficult time just a little bit easier.”

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Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 2 years ago

“Sensitive, professional and efficient service from start to finish. excellent communication from all staff. Many thanks for making this difficult time a lot easier. Highly recommended.”

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Posted 2 years ago

It has been our honour to look after your loved one and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 2 years ago

“It was a simple process and made a difficult time more bearable . We were informed every step and I would highly recommend.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“My Dad had said he didn't want a big funeral when he passed away. He had previously paid for his funeral with another Funeral Director but cancelled it as he said it was too much..(True Yorkshireman!) We then looked at different funerals, he chose Pure Cremation but we only discussed it. He died very suddenly two weeks before Christmas (13th) which was a huge, huge shock. I called PC the Day after my Dad died and was told that he had already spoken with them previously but not made any arrangements, I'm glad in a way as he would have been told what would entail and he was obviously happy with that. Right from the beginning everything was very straight forward, easy to understand, told what was needed ie forms signed online and what was to happen once the forms were completed. I was informed when my Dad had been transported from hospital to the Crematorium on the (23rd Dec) then again on the 28th being told that the actual cremation might be brought forward and take place on the 30th but I Would Be Told! (it was the Christmas Holidays so delays were expected).....Unfortunately I wasn't, the following week I was contacted for the arrangement of my Dads ashes to be returned, I said they were supposed to inform me about the cremation but I felt I was brushed off.....I would have liked to have been told as I feel that was the most important date ( and most importantly they're whole involvement was the cremation itself) my Brother was still here visiting (he lives on the other side of the country) so we could have had some sort of celebration for my Dad together, .....I still feel let down about this. If you're wanting a straightforward no fuss funeral then Pure Cremation is probably what you want, hopefully they'll keep you a little more informed......”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave such a detailed review. It is a great honour to care for any family under such difficult circumstances. We thank you for choosing us and for the positive feedback. We are truly sorry to hear you were not informed of the cremation date. Our customer care protocol includes informing relatives of the date of their loved one’s cremation at least 48 hours in advance of this important event. Please know we will investigate why this did not happen. With kindest regards, Chloe

Posted 2 years ago

“I was treated like a part of a family, they were kind heart-warming people who make it easier through your bereavement process. My kindest regards go to all the staff, thank you.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kindest regards, Chloe

Posted 2 years ago

“The service was amazing”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 2 years ago

“100% satisfied. All along the line, from collection, the cremation & final delivery, was dealt with kindness & compassion. Will definitely recommend.”

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Posted 2 years ago

It is our privilege to have been asked to care for your loved one and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 2 years ago

“They took all the worry and hassle out of the experience, kept me fully informed throughout the whole process”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 2 years ago

“The staff at Pure Cremation were always sympathetic and polite and there was always someone on the end of the phone. I was kept informed at all times and the whole process took a lot of stress out of a sad and difficult time.”

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Posted 2 years ago

It is our privilege to have been asked to care for your loved one and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“Made everything so simple and dignified for mum.Minimum of fuss during an upsetting time.”

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Posted 2 years ago

We are sorry for the loss of your mum. It has been our honour to support you all. Thank you for sharing your experience – we know this will help others ❤️ Kind regards, Mia

Posted 2 years ago

“You have definitely made the parting of my wife as peaceful as her passing. Thank you for the professionalism in helping me at a stressful time.”

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Posted 2 years ago

The team will be very pleased to hear that their care and support made a difference. With best wishes, Mia

Posted 2 years ago

“Very professional , and kept me informed throughout . Any questions I had were always treated with respect and empathy.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 2 years ago

“Cant fault prue cremation Thay handled my mother with so much care Very caring people Would reconmend with no worries Thank you so much”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“great service very dignified realy helpful”

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Posted 2 years ago

Thank you for these lovely comments, they are greatly appreciated by our caring team. Kind regards, Mia

Posted 2 years ago

“My Mum had chosen to use Pure Cremations, so we followed her wishes when she sadly passed away. The standard of service was excellent and staff were always helpful and respectful. I wouldn't hesitate to recommend, in fact, several family members have said they will use Pure Cremations when their time comes.”

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Posted 2 years ago

Thank you for sharing this extremely moving account of your experience with Pure Cremation. I will pass this on to the team who supported you; who will be delighted with this recognition of the care they have given. Kind regards, Mia

Posted 2 years ago

“The service was excellent and you took great care of my father,the man who returned him to us was a gentleman,also the container with his ashes was lovely”

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Posted 2 years ago

Thank you for this lovely review. The team will be very pleased to hear that their care and support made a difference to your family. With best wishes, Mia

Posted 2 years ago

“Very helpful at a difficult time couldn't do enough to help explaining everything clearly very respectful when picking up my partner to returning his ashes .Thank you at a difficult time.”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your partner. Kind regards, Olivia

Posted 2 years ago

“I would recommend Pure Cremation to anyone who would prefer a no fuss funeral. All the people I spoke to were very helpful and compassionate. They gave us the freedom to say goodbye to my husband in the way we all wanted.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. It has been an honour to look after you and your husband. Kind regards, Olivia

Posted 2 years ago

“Very kind, empathetic and helpful, made a distressing time easier to get through.Would highly recommend, thank you all.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“Every step of my partners journey was handled with much compassion. I can't praise you all enough for keeping me informed of exactly what was happening, even down to his ashes being hand delivered to me.”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,580 reviews