Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,575 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kind considerate respectful. Treated our mother with care treated us with compassion. The process was easy at a very sad time Thank you so much We are going to have a celebration of her life with all the family - the way she would want to be remembered ❤️”

Helpful Report

Posted 1 year ago

It is our privilege to have been asked to care for your Mother and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 1 year ago

“Outstanding,kind words over the phone ,truly professional and communication 100%. Although sad times me and my family felt valued and my Husband had planned it to be cremated with no one attending - however, we still arranged a farewell service with his ashes, music and tributes The amount of people who commented on how they found the whole idea truly amazing and gave them some thoughts to do it the way we had chosen Thank you - and the price was slashed by 5k that the undertakers quoted!”

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Posted 1 year ago

It is our privilege to have been asked to care for your Husband and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 1 year ago

“The procedure was handled very professionaly and with compassion throughout.”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“I found everyone I spoke to very professional and accommodating even when I changed my mind about a few things, changes were made straight away.”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 1 year ago

“I have nothing but praise for Pure Cremations. Once they had been contacted by the nursing home I was contacted by a lovely lady who asked the questions and then told me I would be contacted by a named person for further information and details. I spoke with the gentleman from then onwards and he kept in contact with updates. They even rang after the cremation to make sure everything had gone ok and I was alright. The gentleman who returned the ashes to me was a lovely man and very caring and also informed me that they were on the end of the telephone if I had any questions or needed help. Very professional and caring in every aspect and they did all the hard work which made life so much easier when grieving for a loved one. I chose to have a service as I needed to say goodbye to Mum, they arranged all of that including asking about music etc. I would recommend Pure Cremations and I know both myself and my husband will be going with them.”

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Posted 1 year ago

It has been our honour to look after your loved one and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. We hope that the service offered comfort and creates a treasured memory. Taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind regards, Chloe

Posted 1 year ago

“They were very caring , sensitive, friendly and considerate. They made it all easy to understand and gave me a lot of information. Thank you 😊”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 1 year ago

“Quick and helpful service, kept informed at every step.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 1 year ago

“Pure cremation was so nice, my mum past away 5 wks ago today, at home with me and my 2 daughters who washed and dressed her once she passed and the 2 men that came to collect my mum were so lovely and they gave us some time with her before she went on her last journey. Racheal the lady who was looking after us was also lovely! Even the man who brought my mum’s ashes was so kind and gentle. So I will tell everyone I know about this service and how lovely everyone at pure cremation are.”

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Posted 1 year ago

We are immensely proud of our team and the way they demonstrate our values. Thank you for highlighting each stage of care that you received. This means a lot to the whole team. With best wishes, Mia

Posted 1 year ago

“Professional, efficient, caring. Thank you for making a tough experience stress free”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“I had to make the arrangements for my Father's Cremation after his sudden diagnosis of terminal Cancer. He sadly passed away less than 2 weeks later. Your very helpful staff guided me through the process and were so supportive every step of the way. I could not have been treated any better.”

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Posted 1 year ago

It has been our honour to look after your Father and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. kind regards, Chloe

Posted 1 year ago

“The staff are superb, providing the highest levels of customer service. I would recommend Pure Cremation.”

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Posted 1 year ago

Thank you ever so much, It is so good to hear that you received the care and support that you needed. Kindest regards, Mia

Posted 1 year ago

“I have been very impressed with Pure Cremation. The whole process has been very efficient and I was kept I informed at all times. The representatives were compassionate and professional when dealing with matters relating to the deceased person. Would thoroughly recommend this service.”

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Posted 1 year ago

It was an honour to support you, thank you for these kind comments. All the best, Mia

Posted 1 year ago

“After my Mum sadly passed away, I looked after the arrangements she made with Pure Cremation. It was obviously a devastating time for me, but they were so empathic and understanding. I want to give a special thanks to Isobel, who was there for me when I cried, told stories about my Mum, and cried some more. I don't know how they do it to be honest. It takes a special person to talk to people in the depths of grief every day so that they can honour their loved ones' final wishes. Thank you for everything you have done for me, and my family. My Mum would have been happy that you took care of here, and me.”

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Posted 1 year ago

Dear Matthew, It has been a privilege to care for your mum, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. We will share this touching feedback with Isobel personally. Kindest regards, Mia

Posted 1 year ago

“From notifying of death, till ashes returned, have been kept well informed and treated with the utmost respect. Can't fault Pure Cremation.”

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Posted 1 year ago

It was our pleasure to support you, thank you for these lovely comments. Kind regards, Mia

Posted 1 year ago

“I must admit, I was a bit dubious about the idea of no funeral, but it was what my mum wanted and I'm glad I followed her wishes. It took that added extra stress away from me and allowed me to come to terms with her loss in my own time. Being able to use that time to revisit favourite places, and share memories was very special. Throughout all of this, the team at Pure Cremation kept me updated on their process and progress. They were thorough and professional from the outset and put my mind at ease straight away. I will be choosing Pure Cremation for my final journey.”

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Posted 1 year ago

This feedback really made our day, thank you for taking the time to share your experience with us all. This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Kindest regards, Mia

Posted 1 year ago

“Very efficient and understanding during difficult time. Kept up to date at all times from first point of call up to delivering of loved ones ashes.”

Helpful Report

Posted 1 year ago

What delightful feedback, thank you for sharing your experience of our care. Kindest regards, Mia

Posted 1 year ago

“From start to finish the Pure Cremation team were kind, compassionate and very efficient. They kept us updated on every step without being intrusive. I highly recommend using this service.”

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Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. With best wishes, Mia

Posted 1 year ago

“Great service given to me from you . Took all the pressure of me . Kept me informed all the way,and brought my loved one back to me . Thankyouso much .”

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Posted 1 year ago

Thank you for this lovely comment, I am sure others will find it reassuring.  Best wishes, Mia

Posted 1 year ago

“I choose Direct Cremation as it was what my late husband had requested. I chose Pure Cremation as it had the best reviews. The service received was great, however I had to chase up the Coroner as Pure Cremation left me a voicemail asking if I had heard from them? I called the Coroner office and they stated they had sent the response days ago. I asked them to send again and called Pure Cremation and told them that I had done this and they confirmed the paperwork had just been received and that I should not have chased them up - but why leave a message asking if I had heard?? Other than this they were professional and kept me updated throughout. My husband was returned home by hand delivery and Callum was lovely and ensured I had everything before he left. I would also like to suggest that you ask what container cover you would like for the Urn. Thank you for your service. I recommend PC for Direct Cremations should you need this kind of service”

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Posted 1 year ago

Dear Ms Peowrie, Thank you for this feedback, which is truly valued. I can see from our records that we contacted the coroner on several occasions requesting the necessary paperwork needed, however we had no response. On occasion, we know that the family get an update before we do, so like to check in and see whether they have had any updates while we await a response. We are sorry that this took so long to reach us and we are always as pro-active as possible when trying to obtain the legal forms. We do not allow families to choose the urn photo wrap, as we cannot always guarantee that particular options would be available to us at the time of need. Kindest regards, Mia

Posted 1 year ago

“Overall we were very happy with the service except for the fact that you said you would call on a certain day which did not happen & we had to phone the following day.”

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Posted 1 year ago

Dear Mr Wilks, Thank you for taking the time to share your experience. I agree that communication fell below the standards that we usually deliver, and I offer my sincere apologies for this. Being entrusted with the care of someone's loved one is a privilege and I will speak with the staff involved about the importance of showing this in everything that we do. Kind regards, Mia

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,575 reviews