Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,552 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found pure cremation very helpful my late father would of been really happy ,they provided everything he would of wanted. Many thanks Robert Phillips (son).”

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Posted 8 months ago

We are pleased to know that we were able to provide your father with exactly what he would have wanted. Thank you for sharing your touching feedback with us. All the best, Pure Cremation Team

Posted 8 months ago

“Lost my dad in March and we chose Pure Cremation to handle the cremation following a family friend's recommendation. Exemplary service from start to finish. The Pure Cremation team were so helpful and caring throughout. They took the time to thoroughly explain the process and answer any questions we had. Everything was handled with care and respect and they provided regular updates all the way through to the ashes being returned. Would highly recommend and we will definitely use again.”

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Posted 8 months ago

We're pleased to hear that we met your needs when it mattered most. Your kind feedback is greatly appreciated, thank you for taking the time to share your experience of our care. All the best, Pure Cremation Team

Posted 8 months ago

“I couldn’t have wished for better support . Thank you outstanding 💕”

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Posted 8 months ago

We are extremely grateful for your kind feedback, thank you for sharing it with us. Kind regards, Pure Cremation Team

Posted 8 months ago

“Excellent,caring and professional service right from first contact to finalise. Many thanks.”

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Posted 8 months ago

Thank you so much for taking the time to share your experience. We are extremely grateful for these kind words about the service you have received. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Pure Cremation gave a superb service at such a challenging and emotional time. Each step of the process was explained fully byb friendly and caring staff.”

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Posted 8 months ago

Our dedicated team will greatly appreciate this glowing review. Thank you so much for taking the time to share your experience of our care. Best wishes, Pure Cremation Team

Posted 8 months ago

“First of all I am sorry this is late, it's been a difficult 6 months, in September my husband passed away & then I February my dear son, so I have had aot to do. You were brilliant, everything was done with so much empathy. Many, many thanks to you on behalf off Shaun Colburn(deceased) Kind Regards Madeline Cochrane (mother)”

Helpful Report

Posted 8 months ago

We are touched by this review and the fact that you took the trouble to share your experience with others. Thank you for these kind words, they are greatly appreciated and mean a lot to our entire team. With best wishes, Pure Cremation Team

Posted 8 months ago

“My ftaher purchased a Pure Cremation plan a couple of years before he died so we wouldn't have to worry about sorting it out. I wish he hadn't. It took over a month to get the remains back. When I asked why things took so long, first I was told there were legal requirements before the committal. OK, I'll go along with that. But then it took two weeks afetr the cremation to get the remains. The thing that really annoyed me is that, when phoning for news and waiting in queue, I was told that a "case handler" would answer me as soon as possible. Eventually, when we were told the date of the return, we were told an "operative' would phone to say when delivery would be made. My father was not a "case" to be "handled", he was a loving, caring man and a great asset to the local community in life. Neither did I want his remains to be delivered by an "operative", like he was an Amazon parcel. When you are dealing with the bereaved, you have to be very careful of the words used. "Case handler" and "operative" suggest you are a company in it for the cash and the deceased whose remains you handle are just another number, just another product, just another commodity. Finally, when speaking with the bereaved who may be asking why things are taking a long time, use of the phrase "terms and conditions" is unforgiveable, in my humble opinion, the phrase is a well known fall-back for companies who don't have a better answer, and I didn't contract with you, my late father did, so some better explanation is owing to me when I ask for it. I till don't know why it takes two weeks from cremation to return of the remains. The whole experience of the call centre was one of coldness and had an entire lack of feeling. The only humanity I encountered was with the person trusted with the return of the remains, I won't insult him with the term "operator" because it is a job that requires sensitivity and respect, both of which he displayed.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager will personally look into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 8 months ago

“From start to finish Pure Cremation have been respectful and professional at every step. Both of my parents were in the care of Pure Cremation and it is a very special way of dealing with the cremation of them both and knowing that they were in good hands.”

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Posted 8 months ago

Thank you for this lovely review, we know that others will find this extremely helpful and reassuring. All the best, Pure Cremation Team

Posted 8 months ago

“Excellent service, takes away a lot of stress of planning a funeral at a very sad time. Gives much more time to to plan a wake and celebrate loved one's life”

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Posted 8 months ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kindes regards, Pure Cremation Team

Posted 8 months ago

“Very professional, keeps you up to date with how things are progressing. The only thing that I was not aware of was the ashes came in a wooden box instead of a nice casket. So I think it would be a nice gesture if this was explained at the time of making a n enquiry. Some people it would make no difference,but people like me it was a bit of a shock. Other than that I would definitely recommend Pure Cremation and thank you for being so calm and helpful.”

Helpful Report

Posted 8 months ago

We are grateful for your kind words regarding the service provided by our dedicated team. Your feedback on the urn is highly valued, and we note that a team member has already contacted you directly about this. If there is anything more we can do in the meantime, please do not hesitate to reach out to us. Kind regards, Pure Cremation Team

Posted 8 months ago

“I am absolutely overwhelmed by the service I received for my mum you girls have made it so very easier for me from start to finish so thank you so much!”

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Posted 8 months ago

Thank you for this wonderful feedback, it's good to know we could make things easier for you, the team will be thrilled to hear that their service has truly made a difference. Best wishes, Pure Cremation Team

Posted 8 months ago

“Pure cremation was really good for my family, my sister lost her son at the age of 45, we were in the hospital with him when the machines were turned off, my sister felt she could not go through a funeral as to much hurt, pure cremation were fantastic they picked his body up from the hospital , we sent things that we wanted to be with him, they returned his ashers a week later after the cremation, such lovely people to talk to and so understanding did not matter how many times you called they were always there to answer any questions”

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Posted 8 months ago

Thank you for taking the time to share this very moving account of your experience. It was our honour to support you all. All the best, Pure Cremation Team

Posted 8 months ago

“Excellent service from start to finish, Connor Wake "held my hand" throughout the whole process - if anyone is in doubt, then please don't be - a totally professional service, I felt really at ease”

Helpful Report

Posted 8 months ago

Connor and the team will be very pleased to hear that their care and support made a difference to you, thank you for taking the time to share your experience with us. With best wishes, Pure Cremation Team

Posted 8 months ago

“Thank you for your sympathetic handling of Jasons remains, both my wife and I could not have coped without your guidance and understanding.”

Helpful Report

Posted 8 months ago

Thank you for these very kind words. Caring for Jason has been an honour and It is truly heartwarming to know that you have felt supported throughout. Kindest regards, Pure Cremation Team

Posted 8 months ago

“On the whole yes they did a very good job our family was satisfied with the contact we had with the very friendly staff The only part which did upset me is the fact wherever you live in the country your loved ones are taken to Andover for cremation I did believe they would be handled locally on reflection Pure cremation did not at any time tell me any different.”

Helpful Report

Posted 8 months ago

Thank you for sharing your feedback with us and for your kind comments about the team. We want to assure you that a senior manager has been asked to look into the points you have raised and they will be in contact directly. If there is anything we can do in the meantime, please feel free to contact us at customercare@purecremation.co.uk or you can call us directly on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 8 months ago

“Helpful, understanding and excellent communication”

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Posted 8 months ago

Thank you for these lovely words, they are greatly appreciated by the whole team. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Pure Cremation were a pleasure to deal with from start to finish following the passing of my mother. They were extremely helpful in explaining the procedural side of things, were compassionate and efficient throughout, making this difficult time bearable for me. I would like to thank Laura in particular, and her colleagues down to, and including the gentleman who acted kindly when returning mums ashes to me.”

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Posted 8 months ago

Thank you, your feedback has brightened our day. We appreciate you taking the time to share your experience and we will pass this on to Laura and the rest of the team. All the best, Pure Cremation Team

Posted 8 months ago

“From start to finish I was dealt with compassion and professionalism. I was not sure that this was what I wanted for my father, but this is what he wanted. The pressure that it took off myself and children was unimaginable as there were no other family. We are now able to do our own memorial with my dads ashes and celebrate him in our own way.”

Helpful Report

Posted 8 months ago

Thank you, It's heartwarming to know that our team was able to provide the necessary care and support, easing the pressure off you all during a delicate time. Kindest regards, Pure Cremation Team

Posted 8 months ago

“My Dad chose Pure Cremation as a selfless way to say his goodbye, he would have hated the thought of us left behind coping with arranging a funeral. Pure Cremation was perfect for him as he hated any kind of fuss. We are having just a small family gathering in his back garden to say our goodbyes in a way he would really appreciate. I want to thank all the team at Pure Cremation for all their kindness at this sad time, nothing was too much trouble for them. I myself took out a plan with them 2 years ago to save my family all the stress of planning a funeral. Top company with a Top Team 👌”

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Posted 8 months ago

Thank you for taking the time to share your experience and for the thoughtful comments about the team. Holding a family gathering in your Dad's back garden sounds like a lovely way to honour his memory. All the best, Pure Cremation Team

Posted 8 months ago

“Very good and respectful. Great staff”

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Posted 8 months ago

Thank you, it has been a privilege to look after you all. Kindest regards, Pure Cremation Team

Posted 8 months ago

Pure Cremation is rated 4.8 based on 4,552 reviews