Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,572 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attention to detail fantastic conversation with staff very supportive Could not wish for more a difficult time unexpected but expected thank you”

Helpful Report

Posted 1 year ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind regards, Chloe

Posted 1 year ago

“I would not hesitate to recommend Pure Cremation they are perfect in what they do they dealt with my partner's funeral they always keep in contact with you. I have worked as a Funeral Arranger too so I know which I would prefer!”

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Posted 1 year ago

It was our honour, thank you for these lovely words. Kind regards, Chloe

Posted 1 year ago

“In a time of great pain and anguish, the whole process is made simple and you are kept informed every step of the way. This is the second time in less than 18 months that I have had to arrange cremations with Pure Cremation, their customer service is second to none.”

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Posted 1 year ago

It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through two losses. It is the highest compliment we could ever receive. Kind regards, Chloe

Posted 1 year ago

“Very efficient and respectful service”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“I found the communication and service with Pure Cremation to be very professional and kind. Happy to recommend to family and friends Jill O'Brien”

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Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. With best wishes, Chloe

Posted 1 year ago

“Pure Cremation dealt with the arrangements for my father’s cremation in a sensitive and professional manner. Each stage of the process was communicated clearly and in a timely way.”

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Posted 1 year ago

Thank you for sharing your experience, it has been out honour to care for you all. Kind regards, Chloe

Posted 1 year ago

“Although I wasn’t happy with my father’s decision to go with Pure Cremation, I respected his choice. I was informed all the way through, which was helpful and most important to my family. I’m not sure I would choose this, the need to say a proper goodbye is overwhelming, grief seems endless without an attended funeral. Cost effective I’m sure, my father didn’t want a fanfare, just something simple. Pure Cremation has for filled his wishes.”

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Posted 1 year ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 1 year ago

“A few weeks before my mother died in early April, we checked through Pure Cremation details online. We called them on the day my mother died and found the whole process very simple, easily organized and reassuring. The two men who came later to pick up her body were kind and respectful. We were then kept informed throughout - from being called to confirm that the correct paperwork had been received to setting the date of my mother's committal. All went smoothly and we received my mother's ashes 4 weeks later. We celebrated my mother's life in a gathering of family and friends a few weeks later. I would recommend Pure Cremation and friends I have spoken to, have decided that they are interested in using them in the future. The only minor negative comment I would make is that on the day after my mother's committal (a Saturday), it was very late when I noticed a call had been made to me that evening (~8pm). My initial thought was something was wrong. When I rang the next morning, it was just to confirm that the committal had gone through as planned. I would hope, in the future, for a little more consideration of when might be a good local time to call.”

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Posted 1 year ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. I have fed back your comments to our team about the timing of calls. Kind regards, Chloe

Posted 1 year ago

“My mother made her arrangements so can't comment on the setting up of her plan. When Mum died Pure Cremation was supportive and informative, they dealt with everything seamlessly. I decided to have a memorial service and made arrangements not worried about mums ashes being present but when arrangments were being made to deliver Mum to me the memorial came up in conversation Meachela (the lady assigned to me) did her very best and got mums ashes back to me in time for the memorial. A huge thank you to all.”

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Posted 1 year ago

It has been our honour to look after your mother and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. We hope that the memorial offers comfort and creates a treasured memory. Kind regards, Chloe

Posted 1 year ago

“I wasn't sure about pure Cremation. But having used them I found the service was great and the staff were kind ,caring, and very professional.”

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Posted 1 year ago

We are sorry for your loss. It has been our honour to support you all. Thank you for sharing your experience – we know this will help others. Kind regards, Chloe

Posted 1 year ago

“Fantastic service, above and beyond what we were expecting,”

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Posted 1 year ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 1 year ago

“My late father paid and arranged what he wanted, which was Pure Cremation. From the very beginning they were continually in touch and informed me every step of the way, and informed me of a time slot re delivery of the ashes, and this was kept to, not always the case these days! The lady who brought the ashes to me was most respectful as were all the staff, but she is the only one I saw in person. She was most professional and respectful. Thank you so much everyone for being so considerate at what is a difficult time. I have bid farewell to the last person whom I have known all my life. Robert Rowland's daughter”

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Posted 1 year ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 1 year ago

“Without a doubt, Pure Cremation did an excellent job of dealing with my mother's cremation. From the moment she passed everything went as explained. The efficiency and speed of removing her from the care home to the return of her ashes there were no issues. I would be happy to recommend anyone who is considering Pure Cremation for their services to not hesitate to contact them. A big thanks to the personnel who deal with families at such a time.”

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Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 1 year ago

“We have received an excellent, very efficient and professional service for my husbands cremation. They were very good throughout and always kept us informed. I would highly recommend for anyone who wants a pure cremation.”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“Absolutely fantastic service from you, thank you. My dear late father didn’t want us in black crying at a service for him and although hard to let him Go your amazing customer service assured us he was well looked after in safe hands until You brought him Back home. Thank you. The fine detail and overall experience was comforting for us and second to none service, thank you for making a torrid time slightly easier”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“I found all the stuff to be very polite and caring at all stages”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“Dad had been diagnose with cancer in 2022. He decided there and then that he wanted Purecremation to deal with his funeral. I phoned purecremation on Saturday 3rd June this year and explained dad was end of life and set up a plan. Unfortunately on Monday 5th June dad passed away so we had to get things in motion rapidly. Everyone I spoke to were absolutely amazing putting me at ease with what was going on. They got the ball rolling and when all paperwork was in place dad commital service took place on Friday 16th June. Dads ashes were delivered to me on Tuesday 4th July. Would recommend them to everyone they were so good and always friendly and calming”

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Posted 1 year ago

It is our privilege to have been asked to care for your dad and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 1 year ago

“I lost my dear friend Peter who I knew for 22 years to a massive stroke. He was in hospital for five days before his condition got worse. I was with him when he died. Peter was 88 and a lovely man to know. He helped so many people in his life. I was in deep grief and sorrow. I could hardly speak for two days after Peter passed away. It will be years before I make any kind of recovery. My first phone call to cremation pure was heart breaking for me I could hardly get my words correct on what had happened to Peter and me. I was met with deep compassion and dignity speaking to a nice lady in what was to me the most traumatic phone call I have ever made in reporting a loved ones passing. In what was the start of many phone calls to and from cremation pure I was always kept informed of every single event concerning Peter. I was told when they collected Peter. When the cremation was and what time it was. Cremation pure was always polite to me and understanding of my sorrow and despair. I had selected to have Peters Ashes returned which was fulfilled exactly as they promised. Callum who brought the ashes back was very nice to me and kind I brought him inside the home to show him photos of when Peter was alive and he was very understanding of the situation. I thank him for his kindness. The Ashes were returned with dignity in a lovely biodegradable box with picture of woodland all over it, the presentation was wonderful and I am looking at them now as I write this. Also returned as promised to me was a small red heart which Peter had in his hand when he passed. This to me was just as important as the Ashes and again as promised it was returned to me intact and in a lovely small cotton bag. Nothing but kindness and understanding was shown to me by all the staff at cremation pure. I thank them all from my heart. I know that Peter would have been very pleased with the service provided. Last but not least I believe that all the staff at cremation pure went above and beyond the call the duty in helping me come to terms with my terrible loss of Peter. I am still very much in grief it's been only five weeks since Peter died May 31st 2023 it's now July 7th but I had to write this so that it may help others understand how wonderful cremation pure is not just dealing with the person that has passed away but also helping the ones left behind.Thank you from William”

Helpful Report

Posted 1 year ago

It has been our honour to look after Peter and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 1 year ago

“I called them to say how lovely the young man who brought my mother to my house .he handled her with care . The staff and service is amazing and stress free .I'm thinking of starting a plan now for myself”

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Posted 1 year ago

Thank you for highlighting the care provided by our wonderful team, it is truly valued and appreciated. Kind regards, Mia

Posted 1 year ago

“I would thoroughly recommend Pure Cremation to anybody wishing to avail themselves or their family of this type of cremation. They dealt with the whole situation with sympathy, tact and feeling and I would like to thank everybody concerned - especially 'Alex' (from Manchester) who was always informative and responded perfectly to the changes in my reactions and feelings. I would add that following this interaction, several other family members have decided to use Pure Cremation in the future and I think this is the best compliment that they could be paid. Thanks once again”

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Posted 1 year ago

Thank you for this lovely review. I will pass this on to Alex who will be delighted with this personal recognition of the care they have given. Kindest regards, Mia

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,572 reviews