Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,608 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the standard of high class that I've got from pure cremations for my mum's funeral arrangements I would recommend them to anyone who was thinking of doing this for their funeral very polite and very understanding had no problem at all all and every was handled in very professional way”

Helpful Report

Posted 2 years ago

It has been our honour to look after your mum and to support you. Thank you for taking the time to share this very moving account of your experience. Kind regards, Olivia

Posted 2 years ago

“I have nothing but praise for the way every aspect of the service was delivered. From the respect and dignity displayed by the staff that came to collect the deceased, to the way the office staff and my designated contact kept me fully informed at every stage of the process right through to the timely delivery of the ashes. There was one major issue that was entirely out of the hands of Pure Cremation which could have caused a lot of upset, yet they made sure it was resolved without any fuss or causing any further upset. For anybody looking for a simple, dignified, fuss-free service then look no further.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 2 years ago

“Excellent. Mostly anyway. We had a very silly doctor that confirmed the death. Apparently, there was nothing to do, everything is electronic these days. WRONG. The death still needs to be registered. Not the fault of Pure Cremation, but perhaps a step by step guide, would be beneficial? Constant emails from Pure Cremation, regarding a "Green Form" were pretty annoying. The Registrar is the person that sends this and NOT the customer. Quite good overall, but the company needs to address the fact, we do not know all the facts regarding funerals, as we mostly are not in the industry?. An obvious lack of training regarding the said form. Other than that, it should be a simple 5 stars. The undertaker was out, on Good Friday!, in an hour; after the doctor's visit. Very impressive.”

Helpful Report

Posted 2 years ago

We are sorry to hear you were not informed of the next steps and for that, we can only apologise. I will pass on your comments to the relevant team regarding the emails about the Green Form to investigate this. However, we are very pleased to hear the rest of your experience highlights what we aim for in our care of the deceased and their loved ones. Kind regards, Olivia

Posted 2 years ago

“Very friendly and efficient, would recommend Pure Cremation.”

Helpful Report

Posted 2 years ago

We are pleased to hear that you had such a positive experience during the process of setting up your plan. Thank you for the 5 stars. Kind regards, Chloe

Posted 2 years ago

“I was impressed with the ease of making the arrangements over the phone with ease and dignity. I have the highest respect for Pure cremation who made this part of my sad loss so simple.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Mia

Posted 2 years ago

“From the first contact to the return of my Dad’s ashes I cannot recommend Pure Cremation enough. Thank you for the amazing service you provided with such sensitivity. My sister and myself were kept informed of every stage of the arrangements and every person we spoke to never made us feel rushed and dealt with everything with such compassion and sensitivity. On the day my Dad was returned I was contacted as promised 20 minutes before he arrived. Steve who delivered my Dad was so lovely and did not make me feel rushed at all. Thank you Pure Cremation an exemplary service by all and it was much appreciated.”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team. It has been our honour to support you all during this time and to care for your lovely dad. Thank you for taking the time to share this with us. Kind regards, Mia

Posted 2 years ago

“So helpful and considerate throughout, from the first phone call to my husbands ashes being brought home by a lovely gentleman. I would like to thank everyone for taking care of my lovely husband and making this terrible time as stress free as possible.”

Helpful Report

Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Your kind feedback means so much to our dedicated team. Kind regards, Mia

Posted 2 years ago

“I really needed so much someone help me with the procedure of losing your husband . My husband did I not want a fuss and we agreed to pure cremation This was the right decision and I also would join my husband the same way so We can be together. What wonderful staff they helped me and the family through The worse time in my life. We had been married 50 years but my husband did not make I will always remember the help and love given to me and my husband Thankyou so much Pure Cremation I will always have really good memories”

Helpful Report

Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Mia

Posted 2 years ago

“Very sympathetic and caring after mum passed. I would have no hesitation in recommending pure cremation.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to support you, and heartwarming to hear that you felt truly looked after. Kind regards, Mia

Posted 2 years ago

“I was very glad that I chose Pure Cremation Ltd. They handled everything from start to finish, lovely staff who were quietly sympathetic. A very nice and caring young man brought the ashes to my home. I was informed of every move that was required which was very reassuring. I would have no hesitation in recommending this Company.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review, you have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience with us. Kind regards, Mia

Posted 2 years ago

“My brother chose pure cremation to take the stress away from me (next of kin ) in organising his funeral ect the service that pure cremation gave was absolutely brilliant communication was 10/10 nothing was to much trouble I would recommend anyone who wants a trouble free and dignified cremation please contact these wonderful people”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. It has been an honour to look after you and your brother. Kind regards, Bethany

Posted 2 years ago

“Thanks again”

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Posted 2 years ago

We appreciate your time in reviewing our service. It has been our honour to care for your loved one. Kind regards, Olivia

Posted 2 years ago

“Does what it says on the tin, sensitively and efficiently”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“I was entirely satisfied with the service provided by Pure Cremation. From the moment I made the first phone call to the moment my wife’s ashes were hand-delivered to my door, I was always treated with sympathy and respect. All the arrangements went seamlessly and I greatly appreciated being kept informed at each step on the way.”

Helpful Report

Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. It has been our honour to care for your wife. Kind regards, Olivia

Posted 2 years ago

“Conversations between myself and company ensured I felt that everything was exactly what I wanted ,they were efficient ,kind, and I was completely satisfied with the service I received.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Olivia

Posted 2 years ago

“couldnt have wished for a better service from beginning to end. very happy under the circumstances. and the urn was beautiful”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Olivia

Posted 2 years ago

“My dad past recently and he choose Pure Cremation I however wouldnt have mase it my choice .I am disappointed in that they dont dress your loved ones but wil lay clothes on top of the body then the box the ashes are placed in is a plastic box that looks like something council gives you for your food waste for compost heap then when they return your loved ones ashes the bag as pure cremation on and the person is wearing a pure cremation shirt not dignified at all”

Helpful Report

Posted 2 years ago

Dear Maxine, I’m sorry to hear that you were unaware of the service Pure Cremation provides. As a direct cremation provider, we bring people’s loved ones into our care in Andover from all over the country, and following the cremation we arrange for the hand delivery of the ashes back to the family to allow them to arrange their final goodbye. We have carefully considered the presentation of the ashes and selected a robust, cellulose (biodegradable) container that also allows us to present the ceramic disc that we offer as tangible reassurance of identity. We include this high-quality container in our great value price and we believe that it is a considerable improvement on the traditional "sweetie jar" container or newer cardboard boxes used by other crematoria. Crematoria or funeral directors are usually happy to place ashes in any suitable container that the family purchases. Kind regards, Olivia

Posted 2 years ago

“100% fully recommend Pure Cremation very professional service and extremely friendly and caring staff.”

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Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 2 years ago

“I would highly recommend Pure Cremation to anyone they made things so easy they were very helpful also when the gentleman brought my husbands ashes home to me he said If I needed to talk to someone they are always there for us Thank you once again for sorting out my husbands Cremation for me and the family MRS Margaret A”

Helpful Report

Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Mia

Posted 2 years ago

“Very happy with the service provided.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience, it is greatly appreciated. Kind regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,608 reviews