Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,394 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went according to plan with much empathy, kindness and reliability along the way from Connor. Indeed everyone I have spoken to at Pure Cremations, who have now dealt with both of my parents, have been so kind and helpful.”

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Posted 7 months ago

It has been our honour to look after your loved one and to support you. Thank you for sharing your experience of the care you have received. Best wishes, Pure Cremation Plan

Posted 7 months ago

“Very professional and understanding with dignity.”

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Posted 7 months ago

Thank you for this lovely review which means so much to us. All the best, Pure Cremation Team

Posted 7 months ago

“Very caring and respectful people. Extremely helpful and kept me informed throughout the whole process, right up to the end.”

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Posted 7 months ago

It was our honour, thank you for these lovely words. Kindest regards, Pure Cremation Team

Posted 7 months ago

“I found everything went very well, and all your staff were very kind. I certainly couldn't have asked for anything better - thank you.”

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Posted 7 months ago

Thank you for taking the time to share this very moving account of your experience. It is heartwarming to hear that you felt truly looked after. Best wishes, Pure Cremation Team

Posted 7 months ago

“Absolutely first class from start to Finnish would recommend them 100% to anyone who looses a loved one. I would like to thank all of there staff for looking after my mum from the bottom of my heart .”

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Posted 7 months ago

Thank you so much for your kind words and recommendation, it means the world to us. Best wishes, Pure Cremation Team

Posted 7 months ago

“the whole procedure was straightforward. phone was answered promptly. ashes delivered at the agreed time.”

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Posted 7 months ago

Thank you for taking the time to share your experience, we are grateful for your positive feedback about the support you received. Kindest regards, Pure Cremation Team

Posted 7 months ago

“My sister and I were were very pleased with the care that was taken of our mother after her death and the way her ashes were delivered back to us , I would recommend pure cremations to anybody and when my time comes you would be my choice to cover my cremation”

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Posted 7 months ago

Thank you for sharing your experience with us. We're honoured to have been able to provide care and support during such a difficult time for you and your sister. Best wishes, Pure Cremation Team

Posted 7 months ago

“Very friendly staff. Felt like a bit more communication would of been nicer. Also, got the wrong wrap design on the ashes. The lady that delivered the ashes was amazing. So nice and understanding. Overall a really good easy and straightforward service.”

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Posted 7 months ago

We're truly grateful for your kind words about the service provided by our dedicated team. Thank you for taking the time to share your feedback with us, we will ensure these points are raised with the relevant team. Best wishes, Pure Cremation Team

Posted 7 months ago

“Very comforting they explained what was happening to dad every step of his sad journey”

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Posted 7 months ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us and for sharing your experience. Kindest regards, Pure Cremation Team

Posted 7 months ago

“Couldn't fault this service. Supportive, professional friendly and helpful.”

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Posted 7 months ago

Thank you for these kind words, we really appreciate your feedback about the care and support you have received. All the best, Pure Cremation Team

Posted 7 months ago

“The team at pure cremation were extramley amazing and so understanding and they showed empathy towards myself when dealing with my later dad's cremation, they kept me informed or the process every step of the way so i knew what was happening, and Pat the lady that hand deleivered my dad back to me was so lovely and very understanding that she was happy to stand and talk to me about him, they are all amazing and I have already got a plan for my mum in place and will be looking at one for myself, keep up the great amazing work Pure Cremation you made a very sad and tramatic time easy for me deal with so thank you so much”

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Posted 7 months ago

Thank you so much for your heartfelt review. We're deeply touched by your kind words and are honoured to have been able to support you during this time. Pat and the rest of our team are truly dedicated to providing exceptional care, and we're glad to hear that their efforts made a positive impact. All the best, Pure Cremation Team

Posted 7 months ago

“Well all i can say is stay away from This company they don't help with the ease of loosing someone ,they make the process a-lot harder and mess you about with dates, and all i seemed to do was call and chase them with updates on collection of my mums body from the funeral directors to then chasing to see of they had her and then for her cremation date ,You Returned my mum in what I can only describe as a cereal box sized food waste bin which is horrendous and no-one would be at piece in that ! And without her personal belonging as we were assured would be returned to us to then for me to chase you once again and you have disposed of them even tho you reported it was stated in the notes ! Shes not bagged in the box so transporting her into an urn will leave some of her behind . You said her ashes would be brought back on the 5th of April then call and say its going to be sooner and thats not a problem but then sent her to the wrong address.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to bring your experience to our attention. A senior manager has been made aware and they will be in touch directly as soon as possible. If there is anything we can do in the meantime, please do let us know. You can email us directly at customercare@purecremation.co.uk. Kind regards, Pure Cremation Team

Posted 7 months ago

“Pure Cremation provided an efficient and caring service.”

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Posted 7 months ago

Thank you for your kind words. We're glad to hear that you found our service both efficient and caring. Best wishes, Pure Cremation Team

Posted 7 months ago

“The empathetic people that I spoke to at Pure Cremation figuratively "held my hand" through every step of the process. I was kept up to date of when and what was happening; from when Ron was brought into their care, to Ryan hand delivering Ron back into my hands.”

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Posted 7 months ago

We're deeply honoured to have been there for you every step of the way during such a difficult time. It means the world to us to hear that our team's efforts made a difference. Thank you for these kind words. Best wishes, Pure Cremation Team

Posted 7 months ago

“I can not thank or reccomend Pure Cremations highly enough. Everyone we spoke, to from the evening of my fathers death to the return of his ashes, were knowledgable (I had no idea what i was doing and they explained everything i would need to know & do) Kind , respectful and treated my father with the upmost dignity. They kept us informed all the way through making a very sad occassion much easier for myself and my mother to deal with.”

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Posted 7 months ago

Thank you for your heartfelt review. It was our honour to support you and your family during such a difficult time. It is good to know that our team was knowledgeable, kind, and respectful throughout the entire process. All the best, Pure Cremation Team

Posted 7 months ago

“Kind, courteous, respect for an easy to deal with. When someone passes away you don't always know what to do and I was one of those people. I was led through the whole process from start to finish told what would happen at every stage that was the coroner the cremation the delivery the forms the tell us one service everything. It's not nice losing your loved one but these people do make it so much easier so thank you.”

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Posted 7 months ago

Thank you for sharing your experience with us. We understand how overwhelming it can be when faced with the loss of a loved one, and we're honoured to have been able to guide you through the process with kindness and respect. Best wishes, Pure Cremation Team

Posted 7 months ago

“From start to finish, they were excellent. There were complications when my late mother was referred to the coroner, and therefore was first taken to a Coop funeral home. However, they were always there to answer questions and concerns at any time of the day, or night. They always informed me promptly of any changes, and everything was handled in a professional and sympathetic way. Eventually after the cremation, I was surprised when the ashes were delivered personally by one of their staff. Also, she made sure everything was ok. Can't fault them. Definitely recommend to friends, and family.”

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Posted 7 months ago

Thank you, hearing that our team's professionalism and sympathy made a difference means the world to us. Your recommendation to friends and family speaks volumes, and we're deeply grateful for your trust and confidence in us. Best wishes, Pure Cremation Team

Posted 7 months ago

“Thanks to Gail and the team for a flawless and compassionate service, start to finish.”

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Posted 7 months ago

Thank you for these kind words and for mentioning Gail and the team in your review, they will be delighted with your touching feedback. Kindest regards, Pure Cremation Team

Posted 7 months ago

“The Staff have been very kind and considerate. My brother was collected very promptly from 300 miles away near Durham, so he was close to our family in Portsmouth. I was kept informed every steps of the way and the Urn is beautiful. My brother was able to be at his two 'Celebration of Life' events.”

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Posted 7 months ago

Thank you, your heartfelt words mean the world to us. We're deeply grateful for the opportunity to have supported you during such a difficult time. It is wonderful to know that your brother was able to be celebrated at two Celebration of Life events and we hope this offered a treasured memory for you all. Best wishes, Pure Cremation Team

Posted 7 months ago

“Everyone I spoke to were all very nice and helpful, the young women who brought the ashes was really helpful she sorted the ashes out for me putting them into our own container.”

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Posted 7 months ago

It is so good to hear that our care made a positive difference when it mattered. Thank you for choosing us. All the best, Pure Cremation Team

Posted 7 months ago

Pure Cremation is rated 4.8 based on 4,394 reviews