Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,554 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“informed of all procedures from start to finish after my father passed, on call all the time for any concerns / plus vary caring and polite about the need’s of you”

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Posted 10 months ago

Thank you, we are so grateful for this wonderful feedback. Pure Cremation Team

Posted 10 months ago

“From my initial call to PURE to when my beautiful Dad's ashes were hand delivered to me, everyone was so kind and professional , and I was well informed at every stage. A simple and discreet ending Just as my Dad wanted. Thank you for taking care of my Dad!”

Helpful Report

Posted 10 months ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your Dad. All the best, Pure Cremation Team

Posted 10 months ago

“I was very pleased with you all for the thoughtful way you helped me through a very difficult time.”

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Posted 10 months ago

Thank you, it has been our honour to care for your loved one and to support you. Best wishes, Pure Cremation Team

Posted 10 months ago

“Extremely professional team of caring , considerate and sensitive human beings . We were very impressed with the service provided and they succeeded in dealing with a very upsetting and somewhat emotional part of this process when dealing with a loved one . On a practical note , we loved the floral container and the relevant aspect of biodegradability , making it possible for mum to be resting in exactly the location she wished . Very well done , Pure Cremation , and thank you .”

Helpful Report

Posted 10 months ago

Thank you for sharing this very moving account of your family's experience of making arrangements with us and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting families. Best wishes, Pure Cremation Team

Posted 10 months ago

“Fantastic service from start to finish. Tracey Robinson was very patient with my questions and the driver who delivered my dad back to me, was kind and sensitive. We can’t thank you enough.”

Helpful Report

Posted 10 months ago

Thank you for such a wonderful review. We will pass on your kind feedback to Tracy and the rest of the team. Best wishes, Pure Cremation Team

Posted 10 months ago

“Right from my first phone call to inform Pure Cremation that my Dad had passed away, all staff were amazing. They were so professional and their attitude was so respectful. They provided all the information and service that was offered in the contract without exception”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your experience, it was our honour to care for your Dad and to support you. Best wishes, Pure Cremation Team

Posted 10 months ago

“Everyone that spoke to me was wonderful and caring ,they took a lot of the worry out of a stressful time for me the way they worked with the Hospice was brilliant so thank you all. Kind regards Tom.”

Helpful Report

Posted 10 months ago

Thank you for these lovely words, they mean the world to us. Kindest regards, Pure Cremation Team

Posted 10 months ago

“I would like to thank the whole team for the way they dealt with my dad. They were considerate, compassionate and understanding. The service was done in a professional manner, keeping my family updated wth the process and answering all questions we had throughout. Fromt he team I spoke with enquiring about your services to the lovely lady (Nicky) who brought my dad home), who was kind enough to sit with my mum and ask how she was, etc Thank you so much for everything x”

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Posted 10 months ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes and for taking the time to share your experience with others. All the best, Mia

Posted 10 months ago

“Very satisfied ashes were delivered by a very nice lady”

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Posted 10 months ago

It was our honour, thank you for these lovely words. Best wishes, Mia

Posted 10 months ago

“Excellent, reliable service throughout the whole process. Good communication, always kept upto date with next steps as well as compassionate, caring and understanding staff throughout the whole procedure. So pleased we chose Pure Cremation for my late step-father, would definitely recommend.”

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Posted 10 months ago

We are delighted with this amazing feedback, thank you. Kindest regards, Mia

Posted 10 months ago

“Great Service and very friendly”

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Posted 10 months ago

Thank you for taking the time to share your experience with us. Kindest regards, Mia

Posted 10 months ago

“My aunt left no details about her funeral and it was left to the family to decide. We used Pure Cremation in the past for my brother and found it to be both sensitive and efficient. The team were careful to check in with me as the process went along. Pure Cremation is both professional and caring. I would be happy to recommend the company.”

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Posted 10 months ago

Thank you for these touching words about the service you have received, we are very grateful for your positive feedback. Best wishes, Mia

Posted 10 months ago

“Pure Cremations carried out their duties with professionalism and consideration explaining throughout the process what would happen and when. Delivery of my brother's ashes was on time and carried out with true reverence.”

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Posted 10 months ago

It is so good to hear that each stage of our care has made a difference to you when it mattered. It has been an honour to look after you and your loved one. Best wishes, Mia

Posted 10 months ago

“Kept you well informed,all staff was very polite and considerate,ashes was returned on day of appointment took away all the pressure away.Thankyou”

Helpful Report

Posted 10 months ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. All the best, Mia

Posted 10 months ago

“Professional and caring approach to an emotional event!”

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Posted 10 months ago

Thank you for this wonderful review and for taking the time to share your experience with others. Kindest regards, Mia

Posted 10 months ago

“Everything was made very simple and the people at Pure Cremation, as well as being sympathetic, were very efficient! The whole thing upto the Ashes being delivered by Steve was very respectful and treated with dignity!”

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Posted 10 months ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you. With kindest regards, Mia

Posted 10 months ago

“We used Pure Cremation following my Dad's death. We are really happy with how everything was handled. We wanted an intimate family led service as well as the cremation and so the use of the Oak room was perfect for us, fortunately we are only an hour away from Charlton Park. Ashley looked after us and made sure that we had the 3 specific recordings for our music choice. Dad's death was certified in the evening so there was going to be a bit of a wait for his body to be collected. Pure Cremation called us and offered us the choice of Dad being collected by a local funeral director so Mum could go to bed and they would then collect him from there. They took on the additional cost for this. Mum has been so happy with how everthing was handled she has said she wants to do the same when she goes. The only slight negative is that I didn't get a call on the day Dad's ashes were returned so it made it harder to plan my day.”

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Posted 10 months ago

Thank you for taking the time to leave a review, and we are pleased to hear that you were happy with how the team handled your father's arrangements. Thank you also for your feedback in relation to your experience on the date your father's ashes were returned. We would normally call on the morning of the date we are returning a loved one's ashes, and will be reviewing the matter to better understand what may have happened on this occasion. Kindest regards, Mia

Posted 10 months ago

“Very prompt and caring team of people. In the midst of hurt and chaos they just put you at ease knowing your loved one is taken care of with the uttermost care and respect. Thank you pure cremation team”

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Posted 10 months ago

Thank you, these words have made our day. This is exactly the level of care we aim to achieve for every family. Best wishes, Mia

Posted 10 months ago

“Helpful staff. Very simple system to arrange everything that needs doing. Ashes delivered exactly on the arranged time.”

Helpful Report

Posted 10 months ago

Thank you for these wonderful comments. All the best, Mia

Posted 10 months ago

“Easy helpful service fuss free and kept me up To date and informed”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share this feedback with us, it is greatly appreciated by our whole team. Kindest regards, Mia

Posted 10 months ago

Pure Cremation is rated 4.8 based on 4,554 reviews