Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,575 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional compassionate service from start to finish. Would highly recommend their services. They took great care of my dad recently and personally returned him home,with their door to door service.”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your dad. Kind regards, Olivia

Posted 1 year ago

“I’m very impressed with the service we received during such a stressful time. From the point of first contact right through to receiving mums ashes back we were informed every step of the way. The undertakers who came to collect mum we’re fantastic, they went above and beyond leaving a carnation on the bed. This I felt was a nice touch. Rebecca kept me informed throughout and if I missed her call, she would of left detailed notes of why she had called me so that the person who answered my call back could deal with whatever it was. The gentleman who delivered mum back to me took time to ask what i had planned for her ashes and just to generally chat. Overall I’m very pleased with the service I received so much so that I think it’s something I would like for myself when my time comes. Thankyou”

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Posted 1 year ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Olivia

Posted 1 year ago

“Efficient, sympathetic and caring, good communication with me and crematorium. Some people disappointed that they coudn't attend due to limited numbers allowed. Ashes delivered on time by a friendly and caring lady.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 1 year ago

“I would like to thank pure cremation for the kindness you showed me on the death of my mum and the kindness all your staff showed me so much respect and so much consideration”

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Posted 1 year ago

We are sorry for the loss of your mum. It has been our honour to support you. Thank you for these very kind words, it is greatly appreciated by our whole team. Best wishes, Mia

Posted 1 year ago

“Very helpful and professional at a difficult time”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heart-warming to hear that you felt truly looked after. Kind regards, Mia

Posted 1 year ago

“Very happy with service, lovely friendly staff and very helpful. Thank you x”

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Posted 1 year ago

I am so pleased to hear that our lovely team gave you the support you needed. They will be thrilled to see your review. Kindest regards, Mia

Posted 1 year ago

“very pleased at this time every think went well”

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Posted 1 year ago

Thank you for this lovely comment, I am sure others will find it reassuring.  Kind regards, Mia

Posted 1 year ago

“Mum had expressed a wish for a pure cremation before she passed, but hadn't put anything in place. But this wasn't an issue. We rang them on the day and they were very easy to deal with. We had 2 named contacts, John & Kirsty, looking after us during the process, which made it more personal. We were able to decide for ourselves when we would like mum to be collected, and when they arrived, this was handled with sensitivity. We were informed of where she was taken and told the day of the cremation and we could have attended had we wished. We were also informed afterwards that everything had been straightforward. Her ashes were returned to us after two weeks. Great communication really made the whole process much easier.”

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Posted 1 year ago

Thank you for this lovely review, I will pass this on to John & Kristy who will be delighted with this personal recognition of the care they have given. Kindest regards, Mia

Posted 1 year ago

“Helpful, kind and caring. From the moment I called to inform them of my Mums passing to the delivery of her ashes everything was professional.”

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Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 1 year ago

“Cant fault them. Very caring and professional in the way they dealt with everything. Thank you.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“THANKYOU very much a brilliant service from start to Finnish . At such a difficult time your company took all The problems away . I’m so lucky I found your company . Sincerely Geoffrey R. Re Lilian Hall.,”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“Thank you for delivering my sister back to me.i was a little put out when i seen the guy pull up outside my home to remove the ashes from the side door of the van and then get into the van to place the ashes in the purcremations bag.i do think this should have been done before delivery.”

Helpful Report

Posted 1 year ago

Dear Sir/Madam, Thank you for taking the time to share your experience, it was our honour to return your sister back home to you. Each person’s identity is checked and confirmed at numerous stages during our care, including a final verification immediately prior to the final preparation for transfer to loved ones, and placement in the soft bag that we use. We are sorry that this final check was not performed as discreetly as it could have been and apologise for any distress that this caused you, but hope that this explanation has been helpful. Kindest regards, Mia

Posted 1 year ago

“From start to even returning our dad's ashes everything was done with total professional and complete compassion. Would highly recommend this service for a simple no fuss cremation.”

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Posted 1 year ago

It is our privilege to have been asked to care for your dad and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 1 year ago

“I found that everyone I had contact with through the entire process of deaillng with my wife's death were extremely helpful, polite and compassionate, thank you,”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“Staff were very friendly and courteous, in the difficult time. They were fantastic at keep me updated as to what was going on and when it would be happening. Would definitely recommend Pure Cremation.”

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Posted 1 year ago

It was our honour to support you, thank you for these lovely words. Kindest regards, Mia

Posted 1 year ago

“I found Pure Cremations to be kind, friendly and very helpful. Everyone I spoke to was lovely. Despite one or two hiccups because of the pension provider being slow paying me Pure Cremations were very patient and kind to me. I'm going with them for my cremation, but preferably not yet.”

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Posted 1 year ago

It has been our honour to care for you all during this difficult time. Taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kin regards, Chloe

Posted 1 year ago

“it was as expected, bit sharp with payment request, I know this is a business like any other, except the feelings of grievers must be first priority not the payment.”

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Posted 1 year ago

Firstly, please accept our sincere condolences for your loss. Thank you for taking the time to leave a review. We appreciate your feedback and I have passed it onto our Management Team. Kind regards, Chloe

Posted 1 year ago

“I have just had my husbands ashes brought back . Every thing was straight forward .pure cremation kept me informed every step .when ashes were returned they were treated with respect lovely driver . I would highly recommend pure cremation .stress free”

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Posted 1 year ago

It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Chloe

Posted 1 year ago

“Couldn't fault them, all staff so friendly and helpful , kept in contact every step of the way, from collecting to bringing mums ashes back to me ,EXCELLENT would recommend”

Pure Cremation 5 star review on 28th March 2023

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your mum. Kind regards, Olivia

Posted 1 year ago

“A very positive experience , my husband was terminally ill , we booked pure cremation during covid . Myself & 2 sons wanted to be there just prior to my husbands cremation , this was to be about 30 miles from where I live but the waiting list was long , we decided to go down to Andover , to say our goodbyes , then visit friends in Chichester where our sons were brought up the to Hastings to visit family & where we were brought up . Our experience at the crematorium was perfect ,l loved the simple pine coffin , I had requested some photos & letters be put in my husbands coffin , this was done , & we had chosen 3 pieces of music , the lady at the crem was lovely , My husbands ashes were delivered to be by a very nice gentleman who lives in Cheshire, , we chatted for a little while , the container with the ashes in is decorated with a very pleasant picture of trees , & he explained about the ceramic disc that it is fire proof & had been attached to the coffin. The whole experience was delt with , with kindness , & I thank all people in your company who helped me Maureen wilson”

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Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,575 reviews