Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,542 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from all at Pure Cremation.”

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Posted 3 weeks ago

Thank you for your kind review, Dennis. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Was told they would phone me the day before with a time of return of my mother's ashes. Instead they sent a(TEXT MESSAGE) with a 3 hour time slot. Uncaring & rude.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us. Your feedback is very important and will be taken on board as we work to change this process. A senior manager is personally reviewing the points you raised and will contact you directly as soon as possible. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 weeks ago

“Through my sad journey Pure Cremation made me feel at ease, and supported me. Very experienced and kind team THANK YOU”

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Posted 3 weeks ago

Thank you, Jane. We are delighted with your kind feedback. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Fantastic. Walked me through every step of the way . Could not of been more helpful. I dealt with a lady named wendy senior who was brilliant. Thankyou so much made every thing so much easier at a sad time .”

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Posted 3 weeks ago

Thank you so much for your heartfelt review. We're glad to hear that Wendy and the team provided you with the support you needed every step of the way. Your kind words mean a lot to us. Take care, Pure Cremation Team

Posted 3 weeks ago

“Nice compassionate people always helpful”

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Posted 3 weeks ago

Thank you so much. We are extremely proud of our team and we're glad you were pleased with the support you received. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“The service and the support was out standing”

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Posted 3 weeks ago

Thank you for your review and five-star rating. We're delighted that we could provide you with an outstanding service. All the best, Pure Cremation Team

Posted 3 weeks ago

“When my mum was diagnosed with a terminal illness, we talked about what she would like to happen after her death. She didn’t want a fuss or a funeral service. She liked the sound of Pure Cremation, but did not feel ready to pre-purchase a plan. She died at her home and having no prior experience of what to do when someone dies, I phoned Pure Cremation. The lady I spoke to was incredibly helpful and all the arrangements, including payment, were handled sensitively, over the phone, with email follow up. This high quality of care continued throughout. The gentlemen who collected mum were warm, polite and respectful and she left the house with dignity. There was a slight delay with the date of the cremation, as Pure Cremation did not receive some paperwork from the GP on time. However, I was kept fully informed and everyone I spoke to was kind as well as professional. I was able to arrange for mum’s ashes to be delivered to her home at a time when I could be there to support my dad. The lady who did this was caring and compassionate towards us both and took time to explain the paperwork that came with mum’s remains. Mum wanted her ashes scattering with other family members at a local cemetery. The certificate that came from Pure Cremation enabled this to be booked with ease. The member of staff from the cemetery who accompanied us commented positively on the practical design of the urn that enabled mum’s ashes to easily be scattered directly from it. Based on this experience all of my family have said that they would use Pure Cremation. Although it is a large company there are lots of personal touches and nothing is too much trouble for the staff.”

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Posted 3 weeks ago

Thank you for such a touching review. We're honoured to have supported you and your family and we will pass along your kind words to everyone involved. Wishing you all the best, Pure Cremation Team

Posted 3 weeks ago

“My experience with Pure Cremation was faultless considering the circumstances.. All the staff were helpful , caring and professional.. I would like to thank especially Kingsley who has been really so wonderful in helping me going through this terrible ordeal which is the passing away of someone you have loved so dearly all your life which is my darling mother.. Thank you all so much”

Helpful Report

Posted 4 weeks ago

Thank you so much for sharing your kind words. We will make sure Kingsley and the rest of our team hear your thoughtful feedback. All the best, Pure Cremation Team

Posted 4 weeks ago

“The people at pure cremation were absolutely amazing my mum was treated with the utmost respect and dignity they were so kind to me and very helpful I would totally recommend them to anyone they are a fantastic company, thank you so much for everything you did for me and my mum.”

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Posted 4 weeks ago

Thank you so much for your heartfelt review. Your kind words about our team’s care and respect mean the world to us. All the best, Pure Cremation Team

Posted 4 weeks ago

“The team where very friendly and help me sort out my farther funeral they did an excellent job thanks very much”

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Posted 4 weeks ago

Thank you for sharing your positive feedback with us. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Very friendly and respectful staff. Talked me through everything that I needed to do and kept me updated on what was going on. I was very impressed and would highly recommend them.”

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Posted 4 weeks ago

Thank you so much, your recommendations are greatly appreciated. All the best, Pure Cremation Team

Posted 4 weeks ago

“After dad passed away I rang them and they were so kind caring and compassionate helped me through a very difficult time! It was all so easy and helpful and I didn’t have to do much!”

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Posted 1 month ago

Thank you, for your thoughtful review. We are so glad to hear that our team was able to provide you with the support you needed. Your words mean a lot to us. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Family very pleased with every aspect.”

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Posted 1 month ago

Thank you for taking the time to share your positive feedback with us. Kindest regards, Pure Cremation Team

Posted 4 weeks ago

“Very caring,managed my father's passing very professionally, kept informed every step of the way as I requested,returned ashes to me in a very sensitive way,I wouldn't hesitate in recommending this company”

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Posted 1 month ago

Thank you for your heartfelt feedback. We are truly honoured to have been able to support you during the loss of your father and your recommendations mean so much to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“My experience of Pure Cremation is that they are very caring and sensitive and handled our case realy kindly.”

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Posted 1 month ago

Thank you for your kind words and positive feedback. It's great to know that you felt truly cared for by our wonderful team members. Best wishes, Pure Cremation Team

Posted 1 month ago

“All the staff were lovely and very sympathetic. I would definitely recommend them. Thank you for everything”

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Posted 1 month ago

Thank you for your kind words and heartfelt review. All the best, Pure Cremation Team

Posted 1 month ago

“I can’t praise Pure Cremation enough they are caring , kind and very professional, they guided me through a very difficult time , lovely Emma Soul returned my husband to me she kept in touch with me throughout her journey to Surrey it was a discreet and loving delivery Thank you everyone involved .”

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Posted 1 month ago

Thank you for your wonderful feedback and touching review. It was an honour to support you and we are pleased that you felt supported at every stage by our caring team. All the best, Pure Cremation Team

Posted 1 month ago

“Very professional,Kirsty kept me updated with everything.”

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Posted 1 month ago

Thank you so much for your wonderful feedback, Helen. We're pleased you found our service professional and that Kirsty kept you informed at every stage. Best wishes, Pure Cremation Team

Posted 1 month ago

“I was mostly very happy with the service you provided apart from one or two faults in my opinion. I asked to be informed the day my mother was cremated and that did not happen and also I wasn’t made aware of how long the process would take and that I’d be waiting for my mums ashes for so long .”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, your feedback is extremely important to us. A senior manager will look into the points you have raised. If there's anything else we can support you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“Pure Cremation were fantastic to deal with all the way through such a difficult time. Always pleasant, patient, kind, & understanding. We were kept informed & updated & they were very easy to get hold of. The gentleman that hand delivered my dad's ashes was so lovely & I felt showed genuine care & empathy. I'd absolutely recommend to anyone.”

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Posted 1 month ago

Thank you for sharing such a heartfelt review. We’re especially touched to hear about your experience with the team member who returned your dad’s ashes. It’s so important to us that every step of this journey feels personal and compassionate, and your kind words about his care and empathy are truly appreciated. Kindest regards, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 4,542 reviews