Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 4,629 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went smoothly and people knowledgable when I rang and asked, but it would have been nice to have been updated, just by email, when certain things were achieved.”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We would like to understand your experience in more detail to ensure we continue to provide the best service possible. Please email us at customercare@purecremation.co.uk, including your name and preferred contact details. Please include "review" in the email subject. Kind Regards Pure Cremation Team

Posted 1 month ago

“At a time when you're lost it is a great relief that there is someone like Pure Cremations, they instantly relieve you of the massive responsibility of looking after your loved one. Following a short telephone call they take control and deal with everything in the most professional way you can imagine. My fathers ashes were returned to me in a professional and very respectful manner. I am sincerely grateful that I had made the decision to contact them”

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Posted 1 month ago

It has been our honour to look after your father and to support you. Thank you for this detailed account of the extra caring touches we include in our service - it means so much to hear that these have been appreciated and valued. Kind Regards, Pure Cremation Team

Posted 1 month ago

“Staff efficient and sympathtic.”

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Posted 1 month ago

Your experience highlights the experience we aim to achieve for all who call us. Kind Regards Pure Cremation Team

Posted 1 month ago

“Very supportive and caring for our loss of Robert fost er.thank you so much Mandy foster”

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Posted 1 month ago

It has been a privilege to care for Robert, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. Kindest regards, Pure Cremation Team

Posted 1 month ago

“We were really please with the recpect and help the support the team gave us though this sad time . Thank you all .”

Helpful Report

Posted 1 month ago

You have made our day. Roz. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind Regards, Pure Cremation Team

Posted 1 month ago

“So very helpfull and caring Really good communication from the start”

Helpful Report

Posted 1 month ago

It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Kind Regards Pure Cremation Team

Posted 1 month ago

“Good empathetic service throughout”

Helpful Report

Posted 1 month ago

This made us smile...Thank you for choosing us. Kind Regards Pure Cremation Team

Posted 1 month ago

“A very helpful team. I spoke to a number of staff and all were extremely kind and knowledgeable of the service provided. Nothing was too much trouble and was kept informed at all times. Would definitely recommend.”

Helpful Report

Posted 1 month ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the families we serve. Kind Regards Pure Cremation Team

Posted 1 month ago

“Professional, courteous, respectful and sympathetic from the initial contact enquiry through to the delivery of mum’s ashes back home by a member of the team. We were kept informed every step of the way. We didn’t want a big funeral service and are now planning a lovely garden party for friends and family to celebrate mum’s life. I will be arranging my own cremation through Pure Cremation.”

Helpful Report

Posted 1 month ago

It has been our privilege to help you find the best way to say farewell to your mum, and heartwarming to hear that you felt truly looked after. Taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind Regards, Pure Cremation Team

Posted 1 month ago

“From the ease of setting up a cremation plan to the time that we needed to use Pure Cremation, they were brilliant! My Dad passed away in a nursing home and as soon as we called to notify the team of his passing, they were ‘straight on it’. Dad was collected within 6 hours of his passing and then was kept until the death was registered- which was 2 weeks due to him passing around Christmas time. We had several ‘check in’ calls with the lovely Laura McCarthy, who talked me through the process on the day after reporting Dad passing away and then whilst we were waiting for his death to be registered- this was found to be very comforting to know that Dad was in good hands. Once the death was registered, the cremation/committal was arranged on a day of our choosing, which was done the following week and then his ashes were returned the following week, hand delivered within the time of eta provided. I know this may not always happen and it could have taken longer but we felt this process was as smoothly as it could’ve been. Mum was very happy that she was able to celebrate Dad’s life in her own way, rather than having to arrange a funeral. We have used Pure Cremation for my father in law, last year and Mum also had taken out a plan for herself. We would recommend Pure Cremation to anyone who asks about funeral plans.”

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Posted 1 month ago

Thank you, Anne, for highlighting the ways in which we try to demonstrate our respect for the individuals entrusted to our care, and that we recognise that every person is special to their family. It is something that we are quietly proud of. It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after your family. Kind Regards, Pure Cremation Team

Posted 1 month ago

“The whole team at pure cremation are wonderful people the support and kindness I was given I will never forget. Thank you from the bottom of my heart ❤️ Thank you to Samuel Rippingham especially”

Helpful Report

Posted 1 month ago

Thank you for this lovely review. We will pass this on to Samuel who will be delighted with this personal recognition of the care they have given. Kind Regards Pure Cremation Team

Posted 1 month ago

“The service we received from beginning to end was excellent, made a very upsetting time so much easier. Everyone I spoke to (with the exception of one person) were professional and caring. I have recommended Pure Cremation to many of my friends and family.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful 5-star rating of Pure Cremation. We are pleased to hear that the service you received was caring, efficient, clear, and concise. Your kind words and recommendation mean a lot to us. If you would like to contact us to discuss the person you have referred to in your review, please email us at complaints@purecremation.co.uk where we will be more than happy to look into matters further. Kind Regards Pure Cremation Team

Posted 1 month ago

“Caring and efficient”

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Posted 1 month ago

Thank you for this lovely comment, we are sure others will find it reassuring. ❤ Kind Regards Pure Cremation Team

Posted 1 month ago

“The service provided was excellent -;everything was done very professionally whilst at the same time showing compassion and keeping me informed of everything that was happening. All the personnel I spoke to were lovely, caring and helpful.”

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Posted 1 month ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind Regards, Pure Cremation Team

Posted 1 month ago

“From first contact I found the staff to be very respectful, kind and caring. We were kept informed at every step of my mum's journey and any questions were answered and all requested were honoured. This is what my mum wanted for her final journey”

Helpful Report

Posted 1 month ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your mum. Kind Regards Pure Cremation Team

Posted 1 month ago

“Pure Cremation were so helpful at a very stressful time. This really helped us when arranging for Mum to be cremated and her ashes to be buried with her Mum and sister. They were there every step of the way and we knew she was safe in their care. Would absolutely recommend Pure Cremation to everyone.”

Helpful Report

Posted 1 month ago

Thank you, Julia, for your lovely review. We’re so glad to hear that our team was able to support you during such a stressful time. It's important to us that families feel safe and cared for throughout the process, and we’re honoured to have been there for you. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“Very impressed with everything from the day my partner passed away you were so informative. Very caring and kept me in the loop on every part of the procedures. The urn is beautiful and the courier was so kind . Well done all and I would recommend you to anyone”

Helpful Report

Posted 1 month ago

We're truly touched to hear that you felt cared for and kept up to date during such a difficult time. It's wonderful to know that you were pleased with how your partner's ashes were returned to you, this is such an important and emotive stage of the process and we are glad to know you were treated with kindness. Best wishes, Pure Cremation Team

Posted 1 month ago

“What an amazing company, such wonderful people and excellent service from day one,I was informed each step and kept updated, thank you so much pure cremation.”

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Posted 1 month ago

Thank you so much for your lovely review. It's our aim to keep everyone informed and comfortable throughout the process. Your kind words truly mean a lot to us. Warm regards, Pure Cremation Team

Posted 1 month ago

“I would recommend Pure Cremation to friends and family, the procedure was straightforward and all contacts were helpful and friendly from the first phone call to the return of the ashes. I think many of us will choose this uncomplicated way of what happens to us after death in the future.”

Helpful Report

Posted 1 month ago

We are pleased to hear that you found the arrangements straightforward and our team were able to help guide you through. Your kind words and recommendation means a lot to us. Kind regards, Pure Cremation Team

Posted 1 month ago

“Outstanding balance of care for my loved one, from the first phone call to say she's passed to them bringing her Ashes back. They cared for her every wish. Outstanding x”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, and for your kinds words for the team. We strive to provide compassionate support to the families we are privileged to look after. Your feedback means the world to us. Kind regards, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 4,629 reviews