Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,942 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 6th April 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team that dealt with my stepdad was very supportive and respectful at every step.”

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Posted 4 months ago

Thank you, Andreia, your feedback means a lot to us and we're pleased you felt supported at every stage. All the best, Pure Cremation Team

Posted 4 months ago

“From the first contact with Pure Cremation to the last the staff were both courteous and sympathetic.”

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Posted 4 months ago

Thank you for your positive feedback and five-star rating. Kindest regards, Pure Cremation Team

Posted 4 months ago

“The caring support was excellent, especially Alysha and the very heartwarming Ms Nicola.”

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Posted 4 months ago

Thank you for your wonderful review. We’re delighted that Alysha and Nicola provided such caring and heartwarming support during the arrangements. It means a great deal to our team to know that we were able to make a positive difference for your family. All the best, Pure Cremation Team

Posted 4 months ago

“From start to finish pure cremation dealt with the death of my husband with great care and consideration. Helen returned his ashes personally, she was lovely and gave me a hug with condolences. Thank you all Alyson”

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Posted 4 months ago

Thank you, Alyson, for your heartfelt review. We’re so pleased to hear that you felt cared for by our team. Helen will be touched to know that her personal gesture meant so much to you. All the best, Pure Cremation Team

Posted 4 months ago

“Pure cremation is a wonderful company, was helped through a very difficult time by understanding and efficiency, many thanks for your very professional service”

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Posted 4 months ago

Thank you so much for your heartfelt review, your feedback means everything to us. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Met the service it advertised spot on so happy with overall performance 👍”

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Posted 4 months ago

Thank you for aking the time to share this great feedback with us. Best regards, Pure Cremation Team

Posted 4 months ago

“I have heard of pure cremation and family members are now choosing this option and as I've recently had to use pure cremation for a family friend I took charge of all of the planning etc, I must say that the team are absolutely fantastic and they took me through it all step by step and always kept in touch with me , it felt very relaxed, peaceful and care free knowing that my family friend was very well cared for from start to him being brought back home , perfect service and a wonderful team x x”

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Posted 4 months ago

Thank you so much for your thoughtful and kind words. It's good to know that you felt cared for and at ease throughout the process. Your feedback means the world to our team, and we’re grateful to have been able to support you. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Lack of communication as did not know my husband was at an undertakers - I thought he had gone straight to Andover. I was told they would call me when he had arrived at Andover but they did not. I rang at 10p.m. to see if he was there and was told he arrived at 4 p.m but the office closes at 5p.m. and no outbound calls after that. I found it very stressful.”

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Posted 4 months ago

Thank you for sharing your feedback with us. We are concerned about your experience, and a senior manager has been assigned to address the points you have raised. They will contact you directly shortly to provide a detailed response. In the meantime, if there is anything else we can help you with, please reach out to us via email at customercare@purecremation.co.uk or call us directly at 0800 033 7737. Kind regards, Pure Cremation Team

Posted 4 months ago

“I was so impressed with the Dignity afforded to my Mum by Pure Cremation. I was kept up to date every step of the way, and the phone calls were helpful, polite and genuine. The Ashes were delivered exactly on time, again with Dignity and comfort, very very impressed.”

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Posted 4 months ago

Thank you so much for your kind words. It has been an honour to support you and lovely to hear that our care made things a little easier for you. Wishing you all the best, Pure Cremation Team

Posted 4 months ago

“aii was carried out professionally.the help from your team was perfect and without that iwould have found it difficult.Thank you Tony Burgh.”

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Posted 4 months ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. It's good to know we could make things a little easier for you. Best wishes, Pure Cremation Team

Posted 4 months ago

“I was very happy with how my dad’s passing was dealt Very sympathetic. Very considerate And kept me informed all through the process”

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Posted 4 months ago

Thank you so much for your kind words. All the best, Pure Cremation Team

Posted 4 months ago

“We had to contact you on a few occasions to find out when my husband was getting cremated only when we complained to you did someone contact us back. As you can appreciate it was a stressful time and this added to our stress However I would like to say that the staff were courteous at all times”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback. We greatly appreciate your kind words, but we are sorry that you felt that the communication did not meet your expectations. A senior manager will look into the points you have raised to ensure that all our processes were followed correctly and to identify any areas where we can improve. If there's anything else we can help you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Wonderful and sensitive service from beginning to end, very kind staff who were keen to fulfil any requests. Beautiful location and good to know where the cremation took place. Thoughtful touches including a little numbered stone that goes in with the deceased and then mounted into the ashes box on return. The box itself is very thoughtfully designed with restful graphics and compostable.”

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Posted 4 months ago

Thank you for your touching and thoughtful review. We are glad that we could provide you with the sensitive service you were looking for. Kindest regards, Pure Cremation Team

Posted 4 months ago

“My mother wanted to use Pure Cremation for her funeral so we purchased easily. Unfortunately she passed away only a few days later. Contacting Pure Cremation was simple and all of the staff were very courteous and caring throughout. They kept us informed at each stage and everything was done on time with no fuss or bother. I would 100% recommend Pure Cremation”

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Posted 4 months ago

Thank you, we truly appreciate your kind words and your recommendation means a lot to us. Best wishes, Pure Cremation Team

Posted 4 months ago

“The process was very straight forwards, communication was excellent, and the person who delivered the ashes went above and beyond by taking the time to talk, which my parents found incredibly caring and helped them through the challenging moment of receiving the ashes.”

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Posted 4 months ago

Thank you for your kind words. We’re truly honoured to have been able to support your family. Best wishes, Pure Cremation Team

Posted 4 months ago

“Very happy with the service provided did exactly what we wanted very pleasant staff and respectful for our needs at such a sad time”

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Posted 4 months ago

Thank you for your kind words and for taking the time to share your experience. It means a great deal to us to know we could support you and meet your needs. All the best, Pure Cremation Team

Posted 4 months ago

“Our belated Father chose Pure Cremation as his provider of Cremation. Speakly personally and on behalf of my Family we are forever thankful and in somewhat awe pertaining to the level of care,communication,empathy and professionalism shown by all members of the business. At such a highly emotional and stressful milestone in life we have nothing short of admiration and appreciation for the service they gave to my late father and us as a family. A truly impeccable company who exceed all expectations at such an emotionally raw time.”

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Posted 4 months ago

Thank you so much for sharing your heartfelt feedback. We’re grateful that we could be there for you and your family at this time. Best wishes, Pure Cremation Team

Posted 4 months ago

“At a very difficult time, I was supported and guided by an excellent team. At my request, I was kept informed of events and what would happen next. It takes a very special team of people to offer this service. Thank you all”

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Posted 4 months ago

Thank you so much for your kind words. All the best, Pure Cremation Team

Posted 4 months ago

“Pure Cremation kept me informed every step of the way .From the initial call telling them my husband had passed away to actually bringing him back home to me . Thank you all so much for the care,comfort and support that everyone at Pure Cremation has given to me.”

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Posted 4 months ago

Thank you for sharing your experience, Kim. We're truly touched to hear that our team provided you with the care and support you needed during this time. It means a lot to us to know that you felt informed and looked after every step of the way. Kindest regards, Pure Cremation Team

Posted 4 months ago

“I wouldn't recommend pure cremations to anyone the length of time it taken from my partners dad's death on 7/10/24 to be collected from James cook morgue was disgusting and upsetting for his family 17 days Later my partners father wad finally collected and then we had to wait until 9th november for his cremation absolutely disgusting service we eill never use pure cremations ever again !!”

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Posted 4 months ago

Thank you for taking the time to leave a review. A senior manager is currently reviewing the concerns you have raised and will contact you directly as soon as possible. In the meantime, if there is anything further we can support you with, please don’t hesitate to get in touch at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 4,942 reviews