Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,552 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very caring team, well organised and informative throughout the whole process. I had full confidence in using Pure Cremation recently and would recommend them to others.”

Helpful Report

Posted 8 months ago

These kind words will mean a lot to our team, who work tirelessly to provide support that truly matters to the families we serve. Thank you for taking the time to share your experience of our care. Best wishes, Pure Cremation Team

Posted 8 months ago

“Very respectful and excellent service. Very patient during this difficult time”

Helpful Report

Posted 8 months ago

Thank you for your kind words, it is so good to know that our care made a positive difference. All the best, Pure Cremation Team

Posted 8 months ago

“Very polite and friendly excellent service”

Helpful Report

Posted 8 months ago

Thank you for such a lovely review, we appreciate this kind feedback. Best wishes, Pure Cremation Team

Posted 8 months ago

“My late husband chose Pure Cremation as he didn’t want any fuss or funeral because of warring relatives. Initial contact was long and drawn out as the lady who took my call was training. I was asked for personal information about my husband’s death and the lady said “smashing” which I thought was highly inappropriate and upsetting. The second time I spoke to them it was extremely repetitive and monotonous to say the least. It took a long time to get a registrars appointment because of Easter and they needed the green slip from them in order for him to be cremated. Altogether the time was really long before I got my husband home, from his passing on 19.3.24 to 22.4.24.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager will personally look into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 8 months ago

“We chose an attended cremation and it was lovely. We decided to sing some hymns, have poem , and a short pray. We decided on this type of funeral service so we could have a joyous memorial service at my sisters home town, 100 miles away and then bury her ashes in Mum and Dads grave. She had come to live with us to be looked after several years ago. I do feel this as a perfect solution not only because of the distance but it was less traumatising for my young grandchildren who wanted to say good bye.”

Helpful Report

Posted 8 months ago

It sounds like you created a beautiful and meaningful farewell for your sister. Thank you for taking the time to share your experience with us. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Pure Cremation helped us with our Dads day. We cannot express how helpful and caring they were for us, on the day we were met by a lovely man who greeted us at Enfield Crematorium he spoke to us all about what we wanted and how we wanted the service to go checking with us about everything and just to take our time. We couldn't be happier for how the day went it was beautiful for our Dad. Would highly recommend Pure Cremation”

Helpful Report

Posted 8 months ago

Thank you for this lovely review, your words mean the world to us. Kindest regards, Pure Cremation Team

Posted 8 months ago

“So professional superb service from start to finish having everything done for you really does help… Thank you soo very much.”

Helpful Report

Posted 8 months ago

It's wonderful to hear that our efforts made a difference for you. Thank you so very much for your kind words. Best wishes, Pure Cremation Team

Posted 8 months ago

“A huge thank you to all at Pure Cremation, who dealt with my beloved mum Rita. Even though she was far away from me, I knew she was in safe hands. Anyone I spoke to were kind, understood and so efficient. In one word everyone was SUPERB. Thank you.”

Helpful Report

Posted 8 months ago

Thank you for allowing us to be there for you and your mum. "Superb" is such a wonderful word to hear, and we strive for nothing less. Kindest regards, Pure Cremation Team

Posted 8 months ago

“From purchasing the plan for my dad till the day I received his ashes Pure Cremation have been exceptional. The day my dad passed I rang up to let them know and within whatever time they came. I can't remember how long they took to get to my dad's home as I was unaware of any time line because I was so upset. The guys who came were so so nice to me and my feelings. My dad was treated with dignity and even though I didn't watch them put my dad into their vehicle I just know they were careful and caring. Pure Cremation kept in touch via phone calls and we're always lovely on the phone. I was told the date of my dad's cremation but they couldn't give me a time. I got in touch with my family and friends and chose a time in the day to request that wherever they were in the world that they raise a cuppa for my dad. The call I got about his ashes being returned to me was again very thoughtful. A lovely lady rang me the morning I was to receive my dad's ashes and gave me a time she would be arriving at my home. When she arrived I truly didn't know what to do so I asked her in and offered her a drink. She didn't want one but listened to me talk about my dad and all the while she was holding the ashes. She asked me where I wanted them placing in which I asked her to place them on my sofa where my dad liked to sit. She explained about the certificate and a couple of things that were in the bag that held the container with the ashes. Before she left she gave me a big hug which I really appreciated as I was at home on my own. She dud ask me if I had someone to talk to which I have. All in all my experience with Pure Cremation was first class, professional and above all else caring and compassionate. Thankyou with all my heart for looking after my lovey dad.”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience, we are touched by your kind feedback. It is good to know that our team have provided you with comfort and support during such a difficult time. All the best, Pure Cremation Team

Posted 8 months ago

“Kind, understanding and informative staff, at what is one of the most stressful times imaginable.”

Helpful Report

Posted 8 months ago

Thank you for your kind words. It was an honour to offer support to you all during this time. Best wishes, Pure Cremation Team

Posted 8 months ago

“Very caring and professional service Highly recommended. Thank you”

Helpful Report

Posted 8 months ago

Thank you so much, your feedback means the world to us. All the best, Pure Cremation Team

Posted 8 months ago

“Was very pleased with the service I received”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience with us. It was an honour to support you at this difficult time. Best wishes, Pure Cremation Team

Posted 8 months ago

“Everything went smoothly and as it should. Answered any questions i had and explain the procedure. All efficient.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience of our care. It has been a privilege to support you. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Julia kept me informed throughout the process,she was kind and gentle and I recommend pure cremation to all😁”

Helpful Report

Posted 8 months ago

These lovely words are greatly appreciated, thank you so much. Best wishes, Pure Cremation Team

Posted 8 months ago

“I highly recommend pure cremation They are so respectful. Professional. And kind. Nothing is to much trouble ,they go above and beyond ,”

Helpful Report

Posted 8 months ago

Thank you for sharing this deeply moving account of your choice and experience with Pure Cremation. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Excellent service handled with compassion , kindness, and respect”

Helpful Report

Posted 8 months ago

Thank you for sharing these touching compliments about the service you received. All the best, Pure Cremation Team

Posted 8 months ago

“Absolutely excellent .wonderful staff.so thoughtfully.and respectful..”

Helpful Report

Posted 8 months ago

Thank you, receiving this uplifting review has brightened our day. Your thoughtful words serve as inspiration to us all, motivating us to continue providing exceptional service. Kindest regards, Pure Cremation Team

Posted 8 months ago

“The staff were very helpful and kind. The gentleman who delivered the ashes was very caring and charming.”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience, you have summed up our approach beautifully. Best wishes, Pure Cremation Team

Posted 8 months ago

“Pure Cremation is something my dear brother organized before his death. I just carried out his wishes being his executor. But seeing what he organized I was very pleased with the outcome. Pure Cremation took care of everything from collecting my brother to bringing his ashes home to us as he requested. I would certainly recommend pure cremation.”

Helpful Report

Posted 8 months ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kindest regards, Pure Cremation Team

Posted 8 months ago

“It was not an easy decision to move away from a traditional funeral but following my wife's recent death I am so glad that we both decided to opt for a Pure Cremation plan. The care, compassion and professionalism shown throughout the process made a sad and difficult time much more bearable. I know when my time comes I will be in safe hands.”

Helpful Report

Posted 8 months ago

We are deeply honoured to have had the opportunity to care for your wife and support you during this difficult time. Knowing that we have been able to provide you with confidence and peace of mind when it mattered most is truly heartening. Thank you for this kind feedback. All the best, Pure Cremation Team

Posted 8 months ago

Pure Cremation is rated 4.8 based on 4,552 reviews