Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,620 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the staff I spoke to were very respectful and professional. They explained the process and kept me up dated at every stage. Couldn't have asked for anything better. Thank you all”

Helpful Report

Posted 1 year ago

It is our privilege to have been asked to care for your loved one and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 1 year ago

“Very caring. Lots of compassion and communication.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Kind regards, Chloe

Posted 1 year ago

“What can I say, pure cremation were absolutely brilliant, communication was excellent from start of this process to the finish of delivering the ashes. Care of attention to detail, empathy and patience was shown at all times . Thank you”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“This is my second time using Pure Cremation and I cannot recommend them highly enough. From the first phone call, the care and understanding of the staff is outstanding. Every step of the way they consulate with you so that you understand each process. The delivery of the ashes was done in a very caring way and I certainly had a feeling that my loved one had been cared for whilst in their care. An outstanding company giving exceptional service. I would not hesitate to recommend Pure Cremation.”

Helpful Report

Posted 1 year ago

It has been a privilege to care for your loved one, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. Kindest regards, Chloe

Posted 1 year ago

“An excellent and caring service. I was kept informed of progress regularly by their team who are helpful, compassionate and knowledgeable.”

Helpful Report

Posted 1 year ago

I am so pleased to hear that our lovely team gave you the support you needed. They will be thrilled to see your review. Kindest regards, Chloe

Posted 1 year ago

“Compassionate caring and extremely professional at every level”

Helpful Report

Posted 1 year ago

It was our honour, thank you for these lovely words. Kind regards, Chloe

Posted 1 year ago

“Can't not fault the process. The staff are honestly amazing”

Helpful Report

Posted 1 year ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 1 year ago

“Really Really excellent I was so pleased with all the people I had to deal with Thanks so much Debbie would have been so happy. Xx”

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Posted 1 year ago

It has been an honour to support you all at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Chloe

Posted 1 year ago

“What an amazing job pure cremation did for my mother, true professionalism and the care they should throughout , thank you so much , made it so effortless , no pressure was on us at the end , we trusted them and they delivered above and beyond”

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Posted 1 year ago

It has been our honour to look after your mother and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 1 year ago

“Had both decided before hand that we would each have a pure cremation. Unfortunately my Husband beat me to passing on first. Very professional hadn't sorted any thing out before hand. So was amazed how quickly everything was sorted. Can't fault the service and compassion that was shown to our family. Many Thanks.”

Helpful Report

Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“The whole service from start to finish was simple, organised and dignified. We couldn't have asked for a better service. Huge thanks to Rebecca who helped us through the process.”

Helpful Report

Posted 1 year ago

Thank you for this lovely review. I will pass this on to Rebecca who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

“I want to thank you for the excellent and caring service you provided for the cremation of my late brother. From the first call to the delivery of his ashes the service was impeccable and delivered with genuine sympathy. Thank you for you kindness. Yours sincerely. Paul”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your brother. Kind regards, Chloe

Posted 1 year ago

“Once my husband was in their care they were very respectful. At each stage they communicated with me. When the ashes were due to be delivered Pat rang me and gave me an estimated time of arrival, she arrived well within the time and was very kind and explained everything about the ashes and the paperwork. Would recommend!”

Helpful Report

Posted 1 year ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 1 year ago

“Attention to detail fantastic conversation with staff very supportive Could not wish for more a difficult time unexpected but expected thank you”

Helpful Report

Posted 1 year ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind regards, Chloe

Posted 1 year ago

“I would not hesitate to recommend Pure Cremation they are perfect in what they do they dealt with my partner's funeral they always keep in contact with you. I have worked as a Funeral Arranger too so I know which I would prefer!”

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Posted 1 year ago

It was our honour, thank you for these lovely words. Kind regards, Chloe

Posted 1 year ago

“In a time of great pain and anguish, the whole process is made simple and you are kept informed every step of the way. This is the second time in less than 18 months that I have had to arrange cremations with Pure Cremation, their customer service is second to none.”

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Posted 1 year ago

It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through two losses. It is the highest compliment we could ever receive. Kind regards, Chloe

Posted 1 year ago

“Very efficient and respectful service”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“I found the communication and service with Pure Cremation to be very professional and kind. Happy to recommend to family and friends Jill O'Brien”

Helpful Report

Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. With best wishes, Chloe

Posted 1 year ago

“Pure Cremation dealt with the arrangements for my father’s cremation in a sensitive and professional manner. Each stage of the process was communicated clearly and in a timely way.”

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Posted 1 year ago

Thank you for sharing your experience, it has been out honour to care for you all. Kind regards, Chloe

Posted 1 year ago

“Although I wasn’t happy with my father’s decision to go with Pure Cremation, I respected his choice. I was informed all the way through, which was helpful and most important to my family. I’m not sure I would choose this, the need to say a proper goodbye is overwhelming, grief seems endless without an attended funeral. Cost effective I’m sure, my father didn’t want a fanfare, just something simple. Pure Cremation has for filled his wishes.”

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Posted 1 year ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,620 reviews