Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,560 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 18th January 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A simple compassionate respectful process, very nice people on the phone with no hard sell just what is needed at these difficult times. 10/10”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Mia

Posted 1 year ago

“From the first phone call to the kind gentleman who delivered my mums ashes I cannot fault them. The kindness and care they showed was amazing My dad passed in March and we used another company who were useless compared to Pure Even the crematorium won awards and received a letter from them to say they planted a tree for mum Seriously if you want the best go for Pure Cremation”

Helpful Report

Posted 1 year ago

Thank you for this lovely review. We will pass this on to the team who will be delighted with the recognition of the care they have given. Best wishes, Mia

Posted 1 year ago

“Pure Cremation treatment of my wife's passing with the utmost compassion, respect and kindness at the most difficult time was outstanding. Their professionalism and service could not be faulted.”

Pure Cremation 5 star review on 9th December 2023

Helpful Report

Posted 1 year ago

Thank you for these very touching words, it was an honour to care for you all. Kind regards, Mia

Posted 1 year ago

“From the very first person I spoke with (Tracy) to just get some initial info to the person who eventually dealt with our case (Kingsly) and all the people in between, we couldn't have asked for more or had a better service. Everyone was so kind and we as a family were kept informed at every step. The cremation was carried out on November 29th and the ashes were hand-delivered to us by a lovely guy called Rick on December 6th. They made a very upsetting time in our life just that little bit easier and we thank them for it. I cannot recommend Pure Cremation enough to help you through the toughest time in anyone's life.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience and for highlighting the care and support offered by our team. All the best, Mia

Posted 1 year ago

“We saw the advert on the tv about Pure Cremation and thought they would be a good system for us. We initially contacted them and they were very thorough giving us all the information we needed. We eventually set up the system paid the bill and sat back knowing it was there when needed. Sadly 18 months later my mother passed away and straight away their procedure jumped in, We received phone calls checking in with us to make sure we understood what and when things were happening and generally being very sympathetic answering any questions that we had. There was a delay to mother being cremated because the nursing home Dr hadn't filled in the correct information and I must say the Pure Cremation staff were amazing chasing up the correct forms and keeping in touch with us informing us to what was happened. When eventually the cremation took place the staff phoned us again checking in with us and making sure we were as happy as we could be under the circumstances. Arrangements were then made to have the ashes delivered to my brother and that procedure was done very tastefully. Thank you Pure Cremation for making this as painless and smooth as possible.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share this with us. It is so great to know that our support made a positive difference when it really mattered. Best wishes, Mia

Posted 1 year ago

“We have been hugely impressed with every single person we have dealt with at Pure Cremation. We decided we wanted to have a separate and joyful celebration of Dad’s life, without the sadness of the actual cremation. Everything worked perfectly, including our private attendance of the cremation in London. The staff are very kind and respectful and everything went exactly according to plan, including the recent delivery of Dad’s ashes. Can’t recommend highly enough.”

Helpful Report

Posted 1 year ago

Thank you, we are touched by your feedback. It's great to know that you were able to celebrate Dad's life in the way you wanted. All the best, Mia

Posted 1 year ago

“Could not praise them highly enough! Every detail was managed by the team in an efficient and caring manner whilst keeping us informed at every step from the original contact through to bringing my father back home to us”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience, we are very grateful for these kind words. Best wishes, Mia

Posted 1 year ago

“May I thank all your staff that I have spoken with. Not only listening & understanding at this sad time for our family. What a superb service from our initial contact and our loved one returned home. Well done Kind regards Alan Toft & Family.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 1 year ago

“VERY PROFESSIONAL,CARING AND CURTIOUS.KEPT ME WELL INFORMED AND MUM'S ASHES WERE RETURNED IN A LOVELY BIODEGRADABLE URN.WOULD HAPPILY RECOMMEND PURE CREMATIONS.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Chloe

Posted 1 year ago

“We were treated with the utmost respect and kindness, always kept informed throughout. Everyone with dealt with was, kind, caring & professional. We would highly recommend 10 out of 10”

Helpful Report

Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“From the initial phone call to delivering the ashes,we was kept fully informed every step of the way.”

Helpful Report

Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“Smooth correspondence, staff always response to my email, some with queries.”

Helpful Report

Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. Kind regards, Chloe

Posted 1 year ago

“Excellent. All carried out as promised.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, we know it will help others. Kind regards, Chloe

Posted 1 year ago

“Fantastic company from the moment I telephoned them they were with me within a couple of hours kept me informed about what was happening throughout I cannot fault the service and would like to say a big thank you”

Helpful Report

Posted 1 year ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 1 year ago

“Excellent service, I can't emphasise enough how brilliant the care was, pure cremations looked after me during what I thought would be a very stressful time. My mum was taken care of with dignity and respect .”

Helpful Report

Posted 1 year ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your mum. Kind regards, Chloe

Posted 1 year ago

“Used pure cremation following the passing of my father following his wishes. Service was good however let down on 2 things. Took ages to get through to someone had to wait 20 minutes to speak to someone. Also i received a call advising when my dad’s ashes would be returned but had trouble hearing the person due to someone laughing loudly in the background which I found hugely disrespectful.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review and for bringing this to our attention. We are concerned to learn of your experience, and a member of our senior management team will look into this to better understand the situation. They will make contact with you directly. Kind regards, Chloe

Posted 1 year ago

“Both my mum and dad wanted to use pure cremations. Service was respectful and professional. Everyone we spoke to was kind and compassionate. Took the stress out of a sad and stressful time”

Helpful Report

Posted 1 year ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 1 year ago

“Absolutely gorgeous people, went above and beyond especially Kingsley, jan and im so sorry but due to situation I've forgot other ladies names. They listened and cared with so much empathy THANK YOU SO MUCH.”

Helpful Report

Posted 1 year ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning Kingsley, Jan, and the others, we will pass on your kind words to them. Kind regards, Chloe

Posted 1 year ago

“My dad chose Pure cremation. As a family we were not sure we agreed but it was dads choice. However everyone at pure cremation were very caring, helpful and professional and kept us informed of everything.”

Helpful Report

Posted 1 year ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind regards, Chloe

Posted 1 year ago

“Very easy to use and people were lovely especially Callum who delivered my dad’s ashes.”

Helpful Report

Posted 1 year ago

Thank you for this lovely review. We will pass this on to Callum who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,560 reviews