Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,586 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After losing both my parents this year pure Cremations is what they both wanted. The people I spoke to made it so stress free and where so helpful at a difficult time..The rest of my family are going to have the same when we all pass.”

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Posted 2 years ago

We are honoured that we could support you through the loss of both of your parents and pleased that we could make things just a little easier for you. Thank you for these kind words that are greatly appreciated by our whole team. Kind regards, Mia

Posted 2 years ago

“Service great but could be a base closer in Scotland as I had to sit with my mums body longer than it should take”

Helpful Report

Posted 2 years ago

Dear Mr Howieson, Thank you for your review. Our Scottish team are located just 13 miles from your mother's address, in East Kilbride and will always ensure that they reach an address as soon as possible. On this occasion our team were supporting another family, but having reviewed the details of your mother’s care, we are still satisfied that they reached the address within our expected time frame. Kind regards, Mia

Posted 2 years ago

“The guys here were very helpful from the beginning to the end. Thank you.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“Not knowing what my father wanted other than saying "pure cremation". Sadlyy dad passed before we could sort it together. I rang pure cremation who said "yes we can sort that" I paid for 12 family members to be there. I found that I had to keep ringing to chase them as they were slow coming back to me on things. Arriving on funeral day, it was a lovely but very small room 12ft x12ft maybe. Dads coffin was very 😬 made of unvarnished pine ( all like this as its a no fuss funeral) no service provider so if you are happy to sit for 30 mins and reflect or do your own chat then its good. I found because I was the one talking I didnt get time to reflect . Had to chase for return of Dads ashes. You get what you pay for.”

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Posted 2 years ago

Thank you for your feedback about our service. As a direct cremation provider, we are also able to provide the option of a limited-service at our beautiful crematorium in Andover. We have created our Oak Room to allow a small number of people to gather and reflect on the life of that person and say a final goodbye, if that is what they wish to do. For families who prefer something closer to their home, we have partnered with a national crematorium company to provide a similar limited service. This is not a traditional funeral service though. I’m sorry that the attended options and inherent restrictions weren’t explained properly to you as they should have been. The coffins we use are solid pine and are imported from Europe. Although very simple in finish they are of excellent quality. We don’t see the need to offer different styles or types of coffin, unlike more traditional funeral directors. It’s clear that we haven’t met our normal standards in terms of how we communicate and also how well we explain the options chosen. We will investigate and a manager will be in touch with you next week with our findings. Kind regards, Olivia

Posted 2 years ago

“Brilliant Service carried out with great care and sensitivity. Thank you.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

“We were very happy with the service and would recommend to anyone who wants to move away from the traditional funeral route. The only thing to say is that the phone was sometimes answered very quickly and sometimes we had to wait a long time for an answer. That said, we always got through to a real person and they were all very pleasant and efficient to deal with.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“Superb personal service. Informed through whole process via phone calls from lovely lady, Michaela. Made a traumatic experience much easier to deal with. Would highly recommend”

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Posted 2 years ago

Thank you for this lovely review. I will pass this on to Michaela who will be delighted with this personal recognition of the care they have given. Kind regards, Olivia

Posted 2 years ago

“I chose Pure Cremation solely because they were the first company of its type to advertise on tv and at a time (2017) when I was looking for a plan to pay for a funeral for our brother. Our brother passed away in early September this year and the service provided by Pure Cremation was second to none they collected him from his home in Crewe, carried out the service and delivered his ashes personally to my home in Devon. The staff were exceptional keeping me informed at all times as the process progressed. I have no hesitation in recommending them to anyone who wants a simple but still dignified way of dealing with one of life’s most stressful occasions.”

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Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your brother. Kind regards, Olivia

Posted 2 years ago

“I would like to express my thanks to all the team at Pure Cremation for their kindness, compassion and professionalism through the difficult and at times emotional process of saying goodbye to a loved one. I can't recommend them highly enough!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 2 years ago

“My mother was a shy lady even though throughout her life she touched a lot of people who have contacted the family with their memories. She wanted a no fuss funeral and wanted to be cremated and her ashes scattered in a special place by her close family. We all discussed exactly what she wanted and she chose your company because she had seen your lovely adverts on daytime television. When the time came to to use your service we rang in the early hours of the day and the help and guidance given was well presented and very useful. It was given in a thoughtful and professional manner. All was explained and a team was dispatched to collected my dear mother. On arrival the team were professional and thoughtful land dealt with my Mum with great respect, this was appreciated by all the family who were present. They drove slowly away in a dark clean van and again we were all impressed. We were later given a day my Mum was to be cremated and the whole family gathered to remember her and celebrate her life, the only criticism was we were not given a time. Her ashes were hand delivered in a beautiful container again in a respectful manner and we now will arrange for her to scattered. We knew of nobody who had used your services so we did not know what to expect but all I can say is that you exceeded all expectations and my Mum got the send off she wanted and the family all felt that you did a fantastic job. Well done and keep up the good work, I would wholeheartedly recommend you to anyone who does not want the fuss of a funeral but wants a dignified fair well for their loved ones.”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Mia

Posted 2 years ago

“A new experience for our family to endure. You provided an excellent service in which we are very grateful of all your help and support along the journey. A massive Thank You to Andrea the Manager who arranged our devoted beloved Father to be brought back to us loved ones within a few days a due to my emotional breakdown in which she addressed gracefully in which I am eternally grateful. I was most distressed that on the day of return of my beloved Fathers ashes that a Sign posted advertised vehicle brought him back - I think this should be done more discretely due to the sensitivity of the family and neighbours being aware - should be personal.”

Helpful Report

Posted 2 years ago

Thank you, this is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Pure Cremation is very proud of the work it does and the standard of care delivered by our amazing team. That’s why we are proud to display our logo and our expert team know they are all the more ‘visible’ to the public, keeping driving standards high. Please be assured that your feedback is valued and will be passed on to the relevant team to consider. Kind regards, Mia

Posted 2 years ago

“Dad chose Pure Cremation before he passed. Although we were a little apprehensive about not having a service, from our first call through to dads cremation all was very professional and caring. The man who returned dads ashes was tailor made for this job and made time for a chat and not rushed, very nice guy thank you.”

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Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kind regards, Chloe

Posted 2 years ago

“Everything was going great. Had no complaints and was happy. Then things went wrong. The ashes were delayed and this was annoying. But the awful and unforgivable thing to me was the lack of trust and care my so called personal person had with me. She repeatedly stated that she would get in touch….. she didn't. She was told by other staff to contact me ………………she didn't. In fact as soon as my father died she literally turned her nose up at me and had nothing to do with me at all. I know its a lot cheaper than traditional funerals but boy do you not get the treatment as befitting the worse times of someones life. I personally at the onset was going to start a plan for me and my wife. But not now. I would not like my son to feel the way I did over weeks of being left in the dark and not knowing what was going on. Overall I give 3 out of 5 for the period up to my father dying. After that its a resounding 0 out of 5. As you can see Im not happy with my Pure Cremation experience.”

Helpful Report

Posted 2 years ago

Dear Mr Bamforth, I am sorry to hear that your experience with Pure Cremation was not up to the usual high standard that we would expect when trusted with the arrangements of a loved one. Although there was contact at key points in the process and your father’s cremation arrangements progressed as planned, communication could have been better. I note that you didn’t want to be informed of the cremation date, this is normally something that will help us set and manage expectations at these key stages. We will, however, look into why your requests for call backs were not met. I can see that your instructions for your father’s ashes were discussed on a couple of occasions before we arrange their safe return. This confirmed and took place as planned, but again acknowledge that you would have appreciated knowing a more precise time for ahead of the date. Please do not hesitate to contact us on 0800 033 7737 should you wish to discuss this further. Kind regards, Harriet Castle

Posted 2 years ago

“Excellent service as stated. Only thing is in pictures I believe to be getting an urn and would gladly have paid for one. Please make this obvious to everyone. You done exactly as stated in paperwork though it did say I just didn’t see it until after. Thank you”

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Posted 2 years ago

What a lovely review, thank you for taking the time to share your experience. The ashes are presented in our unique container made of 100% recycled materials, that comes with a smart photo wrapper and the ceramic token that was place on the coffin prior to cremation. The ashes are easily accessed for transfer into an alternative container or scattering. We apologise if this was not clear enough, we have taken on this feedback on board. Kind regards, Mia

Posted 2 years ago

“It has been 6 months since my husband passed and in that time I have had to come to terms with paperwork loss and everything that the loss of a partner bring's. When my husband passed in April the support and help that I received from pure cremations could not have been better they helped me through every step of the process until my husband's ashes were returned home, that was all my husband wanted was to come home. Thank you to everyone who helped me.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your husband, and heart warming to hear that you felt truly looked after. Kind regards, Mia

Posted 2 years ago

“Like a lot of relatives of a loved one I wasn't happy about my mum wanting a Pure funeral. I wanted a church and all that goes with it. Mum said no I could understand she wanted no fuss and trying to make it easier for us. So we all agree when she passed I called Pure and I was very impressed every step of the way they told me what to do and everything what was happening with mum. I would recommend Pure I was very impressed by the way they handled everything.”

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Posted 2 years ago

You have made our day, this is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Mia

Posted 2 years ago

“We were extremely surprised how helpful the staff were and they answered any questions I had. Mums ashes were delivered by a respectful driver who phoned ahead to let us know when to expect him. At all times we were kept up to date with everything”

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Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Mia

Posted 2 years ago

“Dealing with your company at these sad times was a pleasure. Speaking to your staff put me very much at ease . Very professional. They kept me informed at all times and reduced the sadness when one loses a lover one.”

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Posted 2 years ago

It has been an honour to support you both at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Mia

Posted 2 years ago

“They couldn't have been more helpful and caring when my father passed. Nothing was rushed and a friendly ear listened to my concerns. The CEO even bought my father home. Thoroughly recommend.”

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Posted 2 years ago

We are touched by this fantastic feedback, thank you for taking the time to share these thoughts with us. Kind regards, Mia

Posted 2 years ago

“I'm more than pleased with the service you gave me for my husband. Your understanding of the situation was commendable and so we're the people I came into contact with. I would also like to take this opportunity to thank everyone concerned.”

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Posted 2 years ago

We are so moved by this lovely review, we cannot thank you enough for sharing your experience of our care. These lovely words will be greatly appreciated by our team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,586 reviews