Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,567 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing friendly compassionate service from start to finish, exactly what we hoped it would be. I could not fault Pure Cremation and would highly recommend this Company to anyone.”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“Hi people, if you have pure cremations contract, please keep in mind, if you decide to cancel you will be charged £350.00 just for admission fee before they refund your money. This should be important to you. This is thow my personal experience.”

Helpful Report

Posted 1 year ago

Thank you for writing a review and sharing your experience with us. We are sorry that you were not aware of our cancellation terms. We can see from our records that a copy of our terms and conditions were sent to you along with the requested enquiry pack before you became a Planholder and included in the plan documents that were posted after you became a Planholder. If there is anything more we can do at this time, please don’t hesitate to contact us on 0800 033 7737 Monday to Friday 08:30 - 18:00, Saturday 09:00 - 17:00 or at customercare@purecremation.co.uk.

Posted 1 year ago

“I contacted Pure Cremation after losing my sister as she had requested a simple send off. From the very first phone call, Pure Cremation offered a superb service, taking the stress and strain from me. They kept me notified at all stages right through to delivery of my sister's ashes to my home address. Professional and friendly service at all times, I highly recommend them.”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your sister, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 1 year ago

“Cannot thankyou enough, from start to the return of my dad's ashes fantastic, treated my dad with such dignity and respect on collection and all the staff keeping intouch explaining next step thankuou so much from me and the whole family x”

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Posted 1 year ago

Thank you for highlighting how much care our lovely people devote to our important work. The team will be quietly thrilled with these lovely comments. Kind regards, Chloe

Posted 1 year ago

“Pure Cremation reduced the stress, at a very difficult time, significantly. The staff were easy to speak to, helpful and sympathetic. We were updated regularly, from the moment they took my Uncle into their care until they returned his ashes to us at our home. Thank you Pure Cremation, much appreciated.”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your Uncle, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 1 year ago

“Very easy process at a time when loved ones left behind need understanding and professional people to help them through difficult times. Staff very friendly.”

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Posted 1 year ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 1 year ago

“Could not have been more helpful. My family have used pure carnation three times in the last two years never had a problem. I am very considerate at this point of time in peoples life.”

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Posted 1 year ago

It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through several losses. It is the highest compliment we could ever receive. Kind regards, Chloe

Posted 1 year ago

“I found the entire experience of being supported by Pure Cremations, kind, sensitive, intelligent and considerate. It was a huge relief to learn there was an alternative pathway for us to take in completing our loved ones earthly journey. Instead of having to endure the often stiff and informal services lead typically by someone who didn't know the deceased, in circumstances that do not feel like a match to their spirit and potentially surrounded and witnessed by folk we don't know but feel pressured to include, we could choose to handle the cremation privately without the typical service. We received the ashes, most kindly delivered by their representative and can take our time to be with the ashes and have our own rituals and ceremonial goodbyes. I heartily recommend this approach. Seeing the attractive container surrounded by flowers and candles on our sideboard at home, has given all of us the chance to process the passing, without the extraneous stresses of the 'normal service. It is so much more empowering and everyone who spoke or wrote to us was fantastic. I highly recommend Pure Cremations. .”

Pure Cremation 5 star review on 30th September 2023

Helpful Report

Posted 1 year ago

We are incredibly thankful for these touching words and that you have taken the time to share your experience with others. It's lovely to see that you have all been able to create your own way to say goodbye together and we hope this has brought you all comfort. Take care, Mia

Posted 1 year ago

“So helpful and caring. Kept me informed every step of the way and takes the stress away. I can highly recommend Pure Cremations .”

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Posted 1 year ago

We are so pleased to know that the support offered by our team took some of the stress away, thank you for these kind words. Best wishes, Mia

Posted 1 year ago

“Very happy with urn. Not what expectedThank u.”

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Posted 1 year ago

Thank you for taking the time to share your feedback. Best wishes, Mia

Posted 1 year ago

“I was kept well informed with every step of my mums journey until she was delivered back to us.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“Lovely from start to finish great team thank you”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“An excellent, professional and compassionate service provided from start to finish. Thank you”

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Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 1 year ago

“They did everything they said they would do they even offered me support after everything had been done and mum ashies where back with me”

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Posted 1 year ago

It has been our honour to look after your loved one and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 1 year ago

“Your kindness and professional approach at a very sad time was excellent. Thank you”

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Posted 1 year ago

It is our privilege to have been asked to care for your loved one and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 1 year ago

“Excellent Service at a very difficult time. There was always someone on the end of the phone to talk to.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“Can't believe how good Everthing was handled Could not have done better”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 1 year ago

“From the start of the process to the finish, Pure Cremations offered a professional and efficient service, while at the same time, offering a personal service, by their constant reassurance at each step, and approachablesnd friendly staff. Pure Cremations more than rivalled more tradional funeral providers, and I hope that more and more people get to know about the truly wonderful, and affordable service that they provide.”

Helpful Report

Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“When my parents first mentioned a pure cremation I was very unsure it was the right decision. I then realised it actually wasn’t about my decision it was my parents wishes. After my fathers recent passing I can’t praise pure cremation enough for everything they have done to make this sad time easier on us. I have totally changed my opinion on a pure cremation and will consider planning one myself. Thank you to everyone at pure cremation”

Helpful Report

Posted 1 year ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 1 year ago

“From the first phone call to the final delivery of ashes the whole process has been very easy in difficult times, friendly and helpful staff and working with one main contact helped with continuity at a hard time. Very much would recommend. Thank you for making a very hard time a bit easier xx”

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Posted 1 year ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,567 reviews