Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,590 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, carried out with the utmost compassion and care right the way through to the delivery of the ashes. Many thanks for making a difficult time a little bit easier”

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Posted 2 years ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind regards, Chloe

Posted 2 years ago

“Well , I think this company caused me more stress than I needed at the time of my husband passing , I rang them in the morning of his death and 19 days after they collected him from the hospital, I rang to say what was happening after I sent in all the forms and death certificate only to be told I hadn’t returned the release the body form , no empathy what’s so ever , I said that body is my husband , checked my emails and saw that I had received the email early that morning , PC disagreed with that , I then waited a few more days and rang again I got maybe dates for collection and cremation , eventually I spoke to Alex who cave me something in concrete so I knew what was happen . The ashes did arrive on the day they said but yet another awful experience , where I live is difficult to find so I told the drive to head for an address near me , he arrive at a parking area I told him that he couldn’t park here as it was private but there is an area just near he could use , his replied was it’s ok I have your husbands ashes here and proceed to hand me a bag , I burst into tears it was so impersonal I felt I was getting a Tesco delivery , the driver did ask if I was going to be ok , at which time my Mum arrive and we walk to the house . I carried out my husband wishes to use this company , also my family thought Pure Cremation was something that they would like to use , but not now , and neither would I . I have found out that most local funeral company’s will do the same , and hopefully with a lot more empathy .”

Helpful Report

Posted 2 years ago

Dear Sir/Madam, Thank you for your valued feedback, we are disappointed to hear that our service did not match up to our usual high standards on this occasion. This description of the service received indeed does not in any way represent the standards we expect of our staff. I apologise most sincerely and we will be launching an immediate review with everyone involved. We will also make contact formally once a review has been carried out. Kind regards, Chloe

Posted 2 years ago

“Excellent company. Kept me informed every step of the way from my informing them of persons death.. all the way through to the hand delivery of deceaseds ashes. After registering death..registrar emailed documents to Pure Cremation.. Always kept in the loop from calling to say they had documentation required arranging date for actual cremation and again to let me know all went smoothly.. After that a call to say which day ashes would be delivered.. On the actual day gentleman delivering also called with estimated time of delivery.. I can't thank Pure Cremation enough and to the lovely friendly staff.. Very caring.... Thankyou again.”

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Posted 2 years ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 2 years ago

“Pure Cremation have been absolutely amazing from our first contact to the delivery of my dad's ashes back to my mum. Any queries have been dealt with immediately and with a caring response. I cannot fault Pure Cremation in any way.”

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Posted 2 years ago

It is our privilege to have been asked to care for your dad and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 2 years ago

“Although initially I thought the service received was good, I later found I had cause to complain and, when I did, I didn't even receive an acknowledgement of my complaint, let alone a response!”

Helpful Report

Posted 2 years ago

Dear Sir/Madam, We cannot see any details of a complaint relating to this record. Could you please contact us directly at customercare@purecremation.co.uk or on 0800 033 7737 Monday to Friday 08:00 - 18:00, Saturday 09:00 - 17:00 so we can clarify the detail and investigate your complaint fully? Kind regards, Mia

Posted 2 years ago

“THE CARE AND KINDNESS WITH REGULAR UPDATES FROM PHONE CALLS I RECEIVED FROM YOU DURING THE PROCESS WERE GREATLY APPRECIATED. DAD'S ASHES WERE DELIVERED BY A LOVELY DRIVER CALLED STEVE, IN A BEAUTIFUL BOX. BOTH MY HUSBAND AND I ARE GOING TO USE YOUR COMPANY, AND I WOULD HIGHLY RECOMMEND YOU, YOU DESERVE THE 5 STAR REVIEW. THANK YOU ALL SO MUCH”

Helpful Report

Posted 2 years ago

It is our privilege to have been asked to care for your Dad and it is heartwarming to hear that we met your needs when it really mattered. Thank you for taking the time to share your experience with us all. Kind regards, Mia

Posted 2 years ago

“Excellent customer service at this sad time . All staff were extremely helpful and understanding . Nothing was too much trouble and the 2 members of staff who delivered my father's ashes could not have been nicer or any more understanding and caring . Many thanks to all staff”

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Posted 2 years ago

Thank you ever so much. These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Mia

Posted 2 years ago

“At such a painful time you couldn’t ask for more everything was taken care of and the ashes were hand delivered back to me, can’t rate them highly enough.”

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Posted 2 years ago

This review has made our day; we are so pleased that you felt truly supported by our lovely team. Thank you for sharing your experience, we know this will help many others. Kind regards, Mia

Posted 2 years ago

“I was most impressed by the kindness and sympathy of all the staff at Pure Cremations who recently handled the cremation of my late brother. All the paperwork was done most efficiently. I loved the grounds at Charlton Park which are so peaceful and beautiful. When I collected the ashes again the people who dealt with them were kind and helpful. Even going a bit above and beyond to establish where they had scattered my father's ashes the year before so that I could scatter my mother's in the same place. I would recommend them to anyone!”

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Posted 2 years ago

Thank you for these lovely comments, it's touching to know that our team did everything they could to offer their support at such a difficult time. It was our privilege to care for your brother and to support you. Kind regards, Mia

Posted 2 years ago

“Fantastic service. Kind friendly people who have time for a chat.very supportive.Even the chap who dropped the ashes off was lovely. Would definitely recommend. All went smoothly.”

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Posted 2 years ago

We are delighted with these compliments about our team and how you felt truly supported. Thank you for sharing your experience. Kind regards, Mia

Posted 2 years ago

“THANK YOU FOR A VERY QUICK SERVICE AND THE QUICK RETURN OF THE REMAINS”

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Posted 2 years ago

It was our honour, thank you for these lovely words. Kind regards, Mia

Posted 2 years ago

“It was a very good service, very professional, couldn't fault it.”

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Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 2 years ago

“An excellent service from start to finish. All staff appreciate what you're going through which made talking to any of them an easy conversation to have.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 2 years ago

“I can honestly say Pure Cremation were very helpful.”

Pure Cremation 5 star review on 25th July 2022

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“Excellent service delivery of ashes lady was very polite and understanding, would certainly recommend , in fact have already done so.”

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Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 2 years ago

“Terrible service. I was expecting my son home at around 11am, was waiting and waiting, I rang to see where he was and they hadn't attempted to bring him home, there was mix up with the days. Least to say I was mortified. Added stress to my grief. They weren't all that sympathetic on the phone.”

Helpful Report

Posted 2 years ago

We are very sorry that in February 2022 our team failed to keep its promise to deliver your son’s ashes as agreed and apologise sincerely for the distress caused. We have reviewed our processes and made changes to ensure that this does not happen to another bereaved family. Kind regards, Chloe

Posted 2 years ago

“Peter saw an article about your services and they matched with his own wishes that he did not want the usual funeral after the end of his life. I, his wife have only been treated with compassion and kindness, from the men who respectfully collected Peter from home, your staff who kept me informed, until Peter's ashes were brought back to us.”

Helpful Report

Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting the bereaved. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 2 years ago

“From the very start of planning my brother's funeral with him right up until after his cremation, Pure Cremation were absolutely incredible. Every step of the way, they were attentive, professional and extremely helpful. They contacted me several times to keep me updated on what was happening, from collecting his body, placing him in their chapel of rest and informing me when the cremation was taking place. I honestly couldn't recommend them highly enough. They have been amazing. They even hand-delivered his ashes in a nice tote bag. The rest of my family (me included) will be using them again in the future.”

Pure Cremation 5 star review on 24th July 2022

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Posted 2 years ago

Wow, we are so grateful for these kind words. You have summed up our approach beautifully, thank you. Kind regards, Mia

Posted 2 years ago

“Words are not enough to describe the wealth of kindness shown to me by all the staff I dealt with while sorting out the arrangements for my dad's cremation. They went beyond the norm to give me what I wanted and needed to give my dad his final goodbye. I cannot praise them enough and would certainly recommend this firm to anyone wanting this kind of end to a life. Thank you”

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Posted 2 years ago

We cannot thank you enough for these touching words, it really has made our day. Thank you for highlighting the sensitivity shown by our wonderful people, it was our honour. Kind regards, Mia

Posted 2 years ago

“Great support and good communication through an intricate process in my mother's case. I would use this myself.”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you as a plan holder and regard this as one of the highest compliments anyone can give our service. Kind regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,590 reviews