Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,546 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You went way beyond expectations for us you looked after Michael while waiting for postmortem at no extra fuss or cost and kept me informed every week I cannot fault anything you did and I now know when my time comes I will be in safe and caring hands so thankyou”

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Posted 5 months ago

Thank you, Lesley, for your exceptional 5-star review. We sincerely appreciate your kind words and thoughtful feedback, and we are humbled to have exceeded your expectations during such a difficult time. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Excellence from start to finish peace of mind”

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Posted 5 months ago

Thank you for taking the time to share your experience with others. We are delighted with your positive feedback. Best wishes, Pure Cremation Team

Posted 5 months ago

“My first impression was great, but then I experienced a number of issues which caused me stress at a time when I already had so much stress. I would not feel comfortable recommending pure cremation as I wouldn't want any one else to have my experience.”

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Posted 5 months ago

Thank you for taking the time to share your experience. Your feedback is very important to us, and we want to assure you that a manager is thoroughly reviewing your arrangements to better understand your experience. They will be in direct contact with you as soon as possible. Kind regards, Pure Cremation Team

Posted 5 months ago

“From start to finish our experience with Pure Cremation has been excellent. We were made to feel that nothing was too much trouble and they walked us through step by step what was happening. I would highly recommend them .”

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Posted 5 months ago

Thank you so much for sharing your experience. We are glad to hear that you felt supported and well-informed throughout. Best wishes, Pure Cremation Team

Posted 5 months ago

“Very friendly and helpfull, had to ring up to find out when committal was, it did seem to take a long time after the committal to receive the ashes. It would have been nice to be warned the ceramic disc can crack, I was a bit worried about that.”

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Posted 5 months ago

Thank you for sharing your experience and for your valuable feedback, which has been taken on board. Although we can see that the arrangements progressed within our usual timescales and the team was in regular contact with updates, we are sorry that this did not meet your expectations. Communication is important to us, and we will take on your feedback to see whether there is anything we can do to improve the experience of the families that chose us for the care of their loved ones. Kindest regards, Pure Cremation Team

Posted 5 months ago

“They were so caring when I phone to say my Husband was put on end of life and had requested Pure Cremation and his ashes came in a beautiful container which was brought to my door by a wonderful woman Thank you so much.”

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Posted 5 months ago

Thank you for sharing your experience during such a sensitive time. It’s heartening to hear that our team provided the care and support you needed. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Excellent”

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Posted 5 months ago

Thank you for your review, your compliment is greatly appreciated. Best wishes, Pure Cremation Team

Posted 5 months ago

“Very excellent service from start to finish. Thank you”

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Posted 6 months ago

Thank you for taking the time to share this touching feedback, It was an honour to support you. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Staff patient and friendly Emotionally easier to cope with than a conventional funeral. Ashes delivered to your door”

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Posted 6 months ago

Thank you for your heartfelt feedback, it means a lot to us. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Very professional right the way through every stage & very satisfied with the service, thank you”

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Posted 6 months ago

Thank you so much for your kind words. Best wishes, Pure Cremation Team

Posted 5 months ago

“The people are caring and respectful. They kept me informed through out the process and delivered my brother's ashes in a thoughtful and supportive way”

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Posted 6 months ago

We are so pleased with this touching feedback, thank you for your kind words. All the best, Pure Cremation Team

Posted 6 months ago

“From the initial contact with Pure Cremation all the way through to the delivery of mothers ashes the service has been nothing less than 5star We would have no hesitation in recommending Pure Cremation to anyone wishing for a stress free service”

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Posted 6 months ago

Thank you for sharing this very touching review about your family's experience of making arrangements with Pure Cremation and how our team took care of you. We are delighted with your positive feedback and recommendation. Kindest regards, Pure Cremation Team

Posted 6 months ago

“Went over and above to help .kept us up to date with everything .nothing was to much trouble”

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Posted 6 months ago

Thank you, it is heartwarming to know that we met your needs when it really mattered. All the best, Pure Cremation Team

Posted 6 months ago

“I can't thank the team enough for their compassion throughout the process. We were notified at each stage, where Mum was and what would be happening next. Personally I can not fault any step of the process. Thank you all”

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Posted 6 months ago

Thank you for your kind words. It was truly an honour to support you and your family during this challenging time. Best Wishes, Pure Cremation Team

Posted 6 months ago

“Easy great communication throughout”

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Posted 6 months ago

Thank you for taking the time to leave a review and share your experience. Best Wishes, Pure Cremation Team

Posted 6 months ago

“Pure chermation for me very helpful very caring the where very happy to help as much as you needed they made it as easy As possible while going through the death of my mum so thanks”

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Posted 6 months ago

Thank you, these lovely words are greatly appreciated. All the best, Pure Cremation Team

Posted 6 months ago

“The support and empathy has been amazing. I have phoned unsure and supset and each time the help and advice was above and beyaond I am sure. Thank you so much”

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Posted 6 months ago

Your wonderful feedback has made our day, this is everything we would hope to achieve when supporting families. It's good to know that you have felt well-supported by our caring team at each stage. Kindest regards, Pure Cremation Team

Posted 6 months ago

“Caring, helpful, always available by phone, professional, discrete, respectful, informative, accommodating, reliable and patient. The staff are definitely not trying to sell their services to you and are happy to give you all the information, including prices, without any pressure sales techniques. I would recommend them.”

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Posted 6 months ago

Thank you for your heartfelt review. We're delighted to hear that you found our team caring and helpful during this difficult time. Best Wishes, Pure Cremation Team

Posted 6 months ago

“I think a pure cremation package is fine for deceased person but not for the family and friends left behind, it is very impersonal. I also think you should make it clearer on your documentation about family being able to attend the actual cremation. My documents stated that for a small fee of £200 to £400, family could attend. When I enquired it was actually £700, only 12 people could attend and the actual crematorium would be a long way away from where we live. You should make this clearer on your documentation as I think it is very misleading. I would not recommend pure cremation for people leaving loved ones behind”

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Posted 6 months ago

Thank you for your feedback and for taking the time to leave a review. A Pure Cremation plan is only for an unattended committal only, however, we do offer the option for families to attend a small gathering at the time of need. This is something that is not included in our pre-paid plan, although we do provide a guide as to what this might cost at the time and this can change based on many factors. With this in mind, we have since reviewed our documentation and made positive changes to ensure plan holders have all the information to make a considered choice. Kindest regards, Pure Cremation Team

Posted 6 months ago

“Our friend died with no funeral plan I called pure cremation and they took all the worry out of it very efficient,caring and kept us up to date with all that was happening. Would definitely recommend it and will be telling my family to use them.”

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Posted 6 months ago

Your recommendations really do mean the world to us. Thank you for sharing your experience and for your kind feedback. Best wishes, Pure Cremation Team

Posted 6 months ago

Pure Cremation is rated 4.8 based on 4,546 reviews