Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,593 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Peter saw an article about your services and they matched with his own wishes that he did not want the usual funeral after the end of his life. I, his wife have only been treated with compassion and kindness, from the men who respectfully collected Peter from home, your staff who kept me informed, until Peter's ashes were brought back to us.”

Helpful Report

Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting the bereaved. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 2 years ago

“From the very start of planning my brother's funeral with him right up until after his cremation, Pure Cremation were absolutely incredible. Every step of the way, they were attentive, professional and extremely helpful. They contacted me several times to keep me updated on what was happening, from collecting his body, placing him in their chapel of rest and informing me when the cremation was taking place. I honestly couldn't recommend them highly enough. They have been amazing. They even hand-delivered his ashes in a nice tote bag. The rest of my family (me included) will be using them again in the future.”

Pure Cremation 5 star review on 24th July 2022

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Posted 2 years ago

Wow, we are so grateful for these kind words. You have summed up our approach beautifully, thank you. Kind regards, Mia

Posted 2 years ago

“Words are not enough to describe the wealth of kindness shown to me by all the staff I dealt with while sorting out the arrangements for my dad's cremation. They went beyond the norm to give me what I wanted and needed to give my dad his final goodbye. I cannot praise them enough and would certainly recommend this firm to anyone wanting this kind of end to a life. Thank you”

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Posted 2 years ago

We cannot thank you enough for these touching words, it really has made our day. Thank you for highlighting the sensitivity shown by our wonderful people, it was our honour. Kind regards, Mia

Posted 2 years ago

“Great support and good communication through an intricate process in my mother's case. I would use this myself.”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you as a plan holder and regard this as one of the highest compliments anyone can give our service. Kind regards, Mia

Posted 2 years ago

“Very happy with the service I had from Pure Cremation. Very caring Courteous staff.”

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Posted 2 years ago

Thank you so much for sharing this extremely moving account of your choice and experience with Pure Cremation. Kind regards, Mia

Posted 2 years ago

“Great service by the team, good communication and friendly staff.”

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Posted 2 years ago

We really appreciate these touching words, thank you for sharing. Kind regards, Mia

Posted 2 years ago

“Pure cremations are excellent. The staff helpful, kind and understanding. I would certainly recommend them.”

Helpful Report

Posted 2 years ago

We are so proud of our team, thank you for highlighting this in your review. Kind regards, Mia

Posted 2 years ago

“Very good, everything was dealt with promptly and with care, empathy and profession”

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Posted 2 years ago

It has been our honour to support you during this time, thank you for sharing your experience. Kind regards, Mia

Posted 2 years ago

“Very professional service, excellent communication throughout the whole process. Thanks very much”

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Posted 2 years ago

Thank you for these lovely comments. Kind regards, Mia

Posted 2 years ago

“From the bottom of my heart I thank Pure Cremation and Isabelle, the company went above and beyond to help my family through the most emotional heartbreak I’ve ever known. They were professional, courteous and made us aware of every step of my Dad’s journey. From him being collected to him finally coming home. Myself and family thank you all. Gemma Poole”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 2 years ago

“I feel as though they went beyond to ensure a very difficult time went along really smoothly accommodated our needs to know our loved ones final journey was peaceful and respectful”

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Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 2 years ago

“The entire process is incredibly easy and handled very efficiently.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“First class service from start to finish. Staff are very polite and considerate. They kept me informed of progress throughout and were contactable very easily. No complaints.”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you. With kindest regards, Mia

Posted 2 years ago

“I organized a cremation. for my brother Brendan from Ireland and found your service great. All members of staff I spoke were very respectful and lovely. I collected the ashes which was delivered to a cousin of mine in England and I had numerous phone calls to let me know what was happening. I was extremely happy and grateful for your service Thanking you Deirdre Minogue”

Helpful Report

Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. Kind regards, Mia

Posted 2 years ago

“I cannot thank you all enough for your help, your empathy and your kindness when my mother passed. The whole process was handled incredibly and made things nicer and easier to cope with and my co-ordinator Chloe was amazing. Thank you. Fiona Stacey”

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Posted 2 years ago

Thank you for these touching words, it was our honour to care for your mother. Kind regards, Mia

Posted 2 years ago

“Excellent staff, Kirsty and Gail very caring and informative, right down to the Gentleman who delivered Pamela’s ashes, they are all a credit to you company.”

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Posted 2 years ago

What a lovely review, thank you for sharing your experience with us. We will share this kind of feedback with all the team members involved. Kind regards, Mia

Posted 2 years ago

“Can’t thank the team at Pure Cremation enough. They made the whole process easy and they were very respectful throughout. Kept us informed of any updates regarding paperwork etc… Thank you”

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Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 2 years ago

“Company repeatedly send out postings when repeatedly asked not to, can’t even email them as it always bounces back”

Helpful Report

Posted 2 years ago

Please accept my sincere apologies that you have received additional mail from us. We aim to ensure that all details are added to our STOP file immediately once requested, which will prevent further mailings to an address. All information is recorded manually by our team and on rare occasions, some details can be entered incorrectly, which we can only apologise for again. Please be assured that all of our team members are trained on the importance of recording information correctly and safely and it is never our intention to cause distress. I can add you to our STOP file which will mean that you do not receive any further mailings from Pure Cremation. Please email customercare@purecremation.co.uk your full name and address including postcode. Please note that this will take up to 4 weeks for this to take effect. Alternatively, you can call us on 0800 033 7737 Option 1 and speak to one of our agents who will be able to remove you from our mailing lists without the worry of the email bouncing. You can also register your details with the Mailing Preference Service - https://www.mpsonline.org.uk. The Mailing Preference Service (MPS) is a free service, funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO). Kind regards, Chloe

Posted 2 years ago

“Very compassionate, very efficient and extreme!y understanding. Pure Cremations deal with everything, I found there service excellent.”

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Posted 2 years ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 2 years ago

“Pure cremation was a stress free funeral with very helpful friendly people too talk to, my husband was picked up by two very polite young men who made me feel at ease, he was returned to me with the same respect and politeness I would recommend pure cremation.”

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Posted 2 years ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind regards, Chloe

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,593 reviews