Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,567 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy I have chosen Pure Cremation, after my wife's death they have been working magic”

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Posted 1 year ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 1 year ago

“I was extremely pleased with everything. The staff I spoke to at the beginning was kind and courteous and sincere and very helpful. I was informed when anything was happening, which was very good. When I received my loved one back, the gentleman couldn't have been better.”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 1 year ago

“A good very good service at a difficult time”

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Posted 1 year ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 1 year ago

“Pure cremation excelled themselves. I lost my husband 5 weeks ago and they came out within 6 hours and picked up his body. They were absolutely amazing. They kept me up to date with everything and kept me informed regularly about the process. I am so glad that we chose this company. I know that when my days come to an end, the service will be just as good for my loved ones as it was for me. Thank you Pure Cremation. You deserve a gold medal”

Pure Cremation 5 star review on 23rd September 2023

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Posted 1 year ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your husband and look after you. Kind regards, Chloe

Posted 1 year ago

“Dealt with my mum’s funeral ina kind and compassionate way”

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Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. Kind regards, Chloe

Posted 1 year ago

“Pure Cremation were absolutely wonderful. They kept me informed every step of the way and answered any questions that I had promptly. This was my mums request but the family weren't completely sure about it but it turned out to be far easier than trying to do all the arrangements ourselves and it stopped a lot of worries. Thank you Pure Cremation.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your mum, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 1 year ago

“Communication is bad. Had to chase them constantly. Assigned Case worker non existent! Would have been extremely stressful had we not have had family that knew what arrangements needed to be made. No guidance from this company at all.”

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Posted 1 year ago

Thank you very much for writing this review, and for bringing your experience to our attention. We are very concerned to learn of your experience, and we would be grateful if you would please contact us as soon as possible so we can have the opportunity to understand the situation better and investigate further. If you would be kind enough to contact us at customercare@purecremtaion.co.uk, providing us with your preferred contact details, we can then look into this for you as a matter of urgency. Kind regards, Chloe

Posted 1 year ago

“My partner chose to have a Pure Cremation. Everyone has been lovely. So caring and made things so easy for me and my daughter to deal with things. Ashes returned in an amazing 'cask'. Did not expect that. 💕”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“All the people I seen and spoke with have been amazing”

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Posted 1 year ago

Thank you for this lovely comment Kind regards, Chloe

Posted 1 year ago

“Very pleased with service but had to chase up delivery of ashes as it took longer than expected.”

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Posted 1 year ago

Thank you for your review, and kind feedback. We are saddened to learn that we did not meet your expectations on this occasion, although the arrangements progressed as planned. We would like to understand what we could have done to have improved our service for you and would be very grateful if you could please contact us so we can learn from your experience. Kind regards, Chloe

Posted 1 year ago

“Very good Thank you”

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Posted 1 year ago

Thank you for this lovely comment Kind regards, Chloe

Posted 1 year ago

“Everything was taken care of in a timely and straightforward manner; I was guided through the process by Connor who was kind and sympathetic throughout. It was a relief as allowed us to be able to concentrate on organising a celebration of life with family and friends for our late father”

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Posted 1 year ago

Thank you for this lovely review. We will pass this on to Connor who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

“Fantastic service from start to finish, caring and sensetive treatment by Michaela”

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Posted 1 year ago

Thank you for this lovely review. We will pass this on to Michaela who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

“From start to finish the service was excellent.”

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Posted 1 year ago

It was our pleasure to support you, thank you for these words. Kindest regards, Mia

Posted 1 year ago

“Great service and a pleasure to deal with all the people”

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Posted 1 year ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 1 year ago

“My late father chose Pure Cremation for a simple and worry free for me his daughter for when his time came , customer services where very understandable and patient, and offered many options in the last journey after passing.”

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Posted 1 year ago

It has been our honour to care for your father and to support you. Thank you for taking the time to share your experience. Best wishes, Mia

Posted 1 year ago

“I cannot thank pure cremations enough for their service, Stephanie Canning couldn’t have been more helpful and kept me updated every step of the way.”

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Posted 1 year ago

We will pass on your feedback to Stephanie personally, thank you for taking the time to share your experience. Kindest regards, Mia

Posted 1 year ago

“A truly full professional service from start to finish. Full notification by phone of every step of the cremation process. As this is such a difficult time for family, pure cremation made sure that everything ran smoothly which made it a lot easier for us.”

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Posted 1 year ago

It was our honour, thank you for these lovely comments. All the best, Mia

Posted 1 year ago

“When my late father spoke about his funeral plans and decided Pure Cremation was his option, I was very sceptical. However, from talking with Elyssia to set up the plan, my doubts were squashed immediately. My Dad passed away within a few weeks of setting up the plan. Throughout every step, Stephanie was absolutely amazing and kept me up to date with every little detail. Although Pure Cremation is very different to the normal funeral arrangements, this was my Dads wishes and I'm very grateful for how comforting and easy it was made to be due to the amazing staff. Thankyou once again. J.Garton and family”

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Posted 1 year ago

Thank you for these truly touching words. It is great to know that any reservations that you had previously were quickly squashed once you had spoken to our lovely team, supporting our families is at the heart of everything that we do and we are delighted that this was your experience. I know that Elyssia and Stephanie will be thrilled that their support made a difference to your family. Kindest regards, Mia

Posted 1 year ago

“This was a perfect option for us. We knew my husband was dying and this allowed us to put everything in place beforehand. I had been concerned that without a funeral I would not be saying my last goodbyes, but we just made sure we took care of all that at home. The service, care and attention to detail by the staff were excellent. It took away a great deal of stress and anguish at what is after all a very difficult and painful time.”

Helpful Report

Posted 1 year ago

Thank you for sharing this very moving account of your family's experience of making arrangements with us. It has been our honour to support and care for you at this very difficult time. With best wishes, Mia

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,567 reviews