Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,542 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to deal with. I like everything about the way things were handled and I thought all the persons I dealt with were genuinely empathetic.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience of our care. It's great to see that our team’s empathy stood out to you. Best wishes, Pure Cremation Team

Posted 4 months ago

“Pure Cremation was my sisters choice and I can honestly say that they dealt with everything with the utmost respect, no surprise charges and kept me updated every step of the way.”

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Posted 4 months ago

Thank you for sharing your experience with Pure Cremation. We are very grateful for your feedback. All the best, Pure Cremation Team

Posted 4 months ago

“Everyone I spoke to were kind, helpful and respectful. Their service is efficient and straightforward, they kept me up to date with the process and took the worry out of my hands. I only contacted Pure Cremation on the evening my husband died and yet they organised everything so quickly. When they brought my husband's ashes back to me it was done in a very kind and gentle manner. I would highly recommend Pure Cremation.”

Helpful Report

Posted 4 months ago

Thank you so much for your kind feedback. Your recommendation is invaluable, and we truly appreciate you taking the time to share your experience. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Professional, courteous and respectful from start to finish. Thank you.”

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Posted 4 months ago

Thank you for your kind words, which are greatly appreciated by all of us. Best wishes, Pure Cremation Team

Posted 4 months ago

“Pure Cremation was supportive at every level, I was kept informed of the ongoing process. The delivery of the ashes, again was excellent. My deceased friend chose very wisely for your service.”

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Posted 4 months ago

Thank you for your fantastic feedback. It's heartwarming to know that you felt well-supported throughout. Best wishes, Pure Cremation Team

Posted 4 months ago

“Very happy with the service staff always Very helpful. They looked after my partner Very well and kept us updated. I shall be using pure cremation for when it's my time”

Helpful Report

Posted 4 months ago

Thank you so much for your thoughtful feedback. It's important to us that you felt looked after and kept well-informed, and knowing that we met your expectations means a lot. Best wishes, Pure Cremation Team

Posted 4 months ago

“I can’t fault the service. The communication was excellent, and everything went very smoothly. Every contact I had with them was very pleasant and respectful. When the ashes were hand delivered to the house the guy couldn’t have been nicer.”

Helpful Report

Posted 4 months ago

Thank you, your kind words mean a lot to us, and we’re grateful for your feedback about the care you received. All the best, Pure Cremation Team

Posted 4 months ago

“I cannot praise Pure Cremations enough. They were helpful all through the process of my wife's cremation. I didn't have to cope with the stress of arranging a funeral because they did everything. The pleasing thing was that they personally handed back my wife's ashes to me. Thank you.”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words. We are touched to hear that we could provide the support and care you needed. It’s our priority to ensure that the process is as stress-free as possible, and we’re glad that we were able to handle everything in a way that gave you peace of mind. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Iam happy with everything things have done.sympathy and support and understanding”

Helpful Report

Posted 4 months ago

Thank you for your review. It is good to know that our care made a difference when it really mattered. Best wishes, Pure Cremation Team

Posted 4 months ago

“Pure Cremations have been absolutely amazing! The service can't be faulted and everyone who has been a part of our mother's commital have shown empathy and are passionate about their role. Thank you so much for your care and efficiency xxx”

Helpful Report

Posted 4 months ago

Thank you so much for your heartfelt review, your kind words mean a lot to us. We are truly honoured to have been a part of your mother’s committal and are so pleased to hear that you found our service to be caring and efficient. All the best, Pure Cremation Team

Posted 4 months ago

“They handled the process very well, it alleviated so much stress and worry for me at a very trying time. I had visions of having to do lots of running around ,collecting loads of paperwork etc but no it was seamless and the team had a great phone manner and were always very polite and patient and answered all my questions so thankyou to all at Pure Cremations”

Helpful Report

Posted 4 months ago

Thank you so much for your kind feedback. We’re truly glad to hear that our team was able to alleviate your stress during such a challenging time. It’s important to us that the process is as seamless and worry-free as possible, and we’re pleased that we could handle everything in a way that allowed you to focus on what truly matters. Best wishes, Pure Cremation Team

Posted 4 months ago

“Whilst it is not Pure Cremation's fault, I have struggled with the process as felt the process was like organising car insurance. Pure Cremation should consider issuing the £100 voucher when the account is set up and NOT when arrangements have been made to collect and process the deceased. This I found cold and heartless. However, Pure Cremation was appropriate for what my aunt wanted”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 4 months ago

“They made things simple & easy at a difficult time. I would thoroughly recommend this company for anyone who wants a no fuss service.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience of making arrangements with us and how you were looked after by our team. All the best, Pure Cremation Team

Posted 4 months ago

“It was extremely thoughtful of Pure Cremation to offer a £100 gift card to say thank you for my custom on the early death of my daughter. Unfortunately it never materialized, I have queried the whereabouts of this gift card but have heard nothing. Weazel words Pure Cremation.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to bring this to our attention. A senior manager has been appointed to look into this. We will be in direct contact shortly to provide a full response. If there is anything else that we can do in the meantime, please let us know via email at customercare@purecremation.co.uk or directly at 0800 033 7737. Kind regards, Pure Cremation Team

Posted 4 months ago

“Excellent courteous service . Very respectful at all times. Kept you informed at every stsge.”

Helpful Report

Posted 4 months ago

Thank you for your kind review. We're glad to hear that you found our service respectful and informative throughout. It was our privilege to support you during this time. Best wishes, Pure Cremation Team

Posted 4 months ago

“Thought it took far to long for my mums ashes to come back,then they forgot her rings so had to come back again which was very distressing for us has a family”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us. We are concerned to hear of your experience. We would like to look into this further and would be grateful if you could contact us at customercare@purecremation.co.uk with your loved one's full name and date of birth. Please include "review" in the email subject. Kind regards, Pure Cremation Team

Posted 4 months ago

“An absolutely fantastic company. All the staff are kind , caring, supportive and professional. They kept us up to date with the days things were taking place so we could have our own get together. The lady who brought my mother home was lovely and very caring. This is the second time we have used them as we had such a good experience the first time.”

Helpful Report

Posted 4 months ago

Thank you so much for your heartfelt feedback. It means the world to know that you found our team kind, caring, and supportive during both experiences. All the best, Pure Cremation Team

Posted 4 months ago

“Very considerate and sympathetic to our situation. Every conversation I had with Pure Cremation was so professional and thoughtful. My Fathers ashes were hand delivered by a lovely lady who made my Mother feel very comfortable and her feelings were at the forefront. Couldn't recommend enough.”

Helpful Report

Posted 4 months ago

Thank you for your kind words. We're incredibly grateful that you felt supported throughout. It’s important to us that every interaction is handled with care and understanding, especially in moments as sensitive as these. Kindest regards, Pure Cremation Team

Posted 4 months ago

“I would like to thank everyone for their kind, sympathetic and professional way they treated me on every occation I spoke to them. Also when I received my husbands ashes back. Thank you all so much”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words. It means a great deal to us that you felt well-supported during such a difficult time, especially when returning your husband's ashes to you. Best wishes, Pure Cremation Team

Posted 4 months ago

“Pure cremation dealt with our loved one efficiency and sensitivity. We was kept informed throughout the process. And our loved one was returned to us dignity.”

Helpful Report

Posted 4 months ago

Thank you for sharing your kind feedback with us. We are pleased to hear that you felt well-informed at every stage. All the best, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 4,542 reviews