Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,586 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was superb would certainly recommend Pure Cremation”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

“I used Pure Cremation for my mum, I have never had to deal with a funeral before and didn’t know what to expect. Pure cremation made the whole process simple and delivered a professional service which I was happy with. My only suggestion for improvement would be to kept up to date as I didn’t hear anything for over 21 days after the cremation, I had to contact them to confirm when my mum would be returned, They did however apologise for this.”

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Posted 2 years ago

I agree that communication fell below the standards that we usually deliver, and I offer my sincere apologies for this. Thank you for sharing your experience of our care, it was our honour to care for your mum. Kind regards, Olivia

Posted 2 years ago

“Your service was excellent, cannot speak highly enough of all of the staff I had contact with. They all spoke with compassion and we’re so kind, Well done all of you”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Olivia

Posted 2 years ago

“The staff were considerate, kind, respectful and went to great lengths to ensure that the cremation was completed and my daughters ashes delivered to me in time for my return to Canada. in time for my return overseas.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Olivia

Posted 2 years ago

“A really excellent service, kind and caring staff made a difficult process so much easier. My friend’s ashes were brought to me by a lovely woman (Emma) and it felt as though a friend was bringing him home. I cannot recommend Pure enough and I am glad that I’ve signed up with them for my cremation. Brilliant.”

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Posted 2 years ago

Thank you for sharing your experience - I will pass this on to Emma who will be delighted with this personal recognition of the care they have given. It is so good to hear that our care made a positive difference when it really mattered. Kind regards, Olivia

Posted 2 years ago

“We have had fabulous service and communication from Pure Cremation, I would highly recommend.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“Pure cremation picked mum up on time and looked after her , kept me informed all the way , until they bought her ashes home , we will now give her a great send off x”

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Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Olivia

Posted 2 years ago

“Professional service. Pure cremation treated my wife Heather with the utmost respect. They keep you updated on the process. I fully recommend to anyone thinking of using pure cremation and I will be in contact with them to set up my own account in the near future. Thank you very much.”

Pure Cremation 5 star review on 24th September 2022

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Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. We would be honoured to welcome you as a plan holder and regard this as one of the highest compliments anyone can give our service. Kind regards, Olivia

Posted 2 years ago

“Helpful staff made the whole process easy at this sad time”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

“I can very highly recommend this service. We were kept informed at every stage of the process by friendly, professional and helpful staff. The delivery of the ashes was also done very well and respectfully. I'd like to thank all the team.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“Pure Cremations take away so much worry at a very distressing time. They simply took care of everything. It was a seamless service and everyone we encountered were sympathetic and efficient. It was Dads wishes to use this service and although some of us were initially sceptical we have all decided this is what we want now. We couldn't recommend them highly enough from the initial call to the delivery of Dads ashes. Everything done so professionally and respectfully.”

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Posted 2 years ago

It is our privilege to have been asked to care for your dad and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“My mum's passing was handled with complete care from the gentlemen that collected her to the calls to arrange for her return home. Everything was handled beautifully.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 2 years ago

“Very professional service from start to finish.”

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Posted 2 years ago

Thank you for reviewing our services and for the 5 stars. Kind regards, Chloe

Posted 2 years ago

“From the moment I had to contact pure cremations they were beyond professional and compassionate, everything ran so smoothly and They was in constant contact with me throughout the process. I cannot recommend pure cremations highly enough”

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Posted 2 years ago

It is our privilege to have been asked to care for your loved one and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 2 years ago

“5 star service throughout. Kind and caring staff have communicated sensitively with our family during this very difficult time. Every element of their service has been well organised and much appreciated. We'll done and thank you.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“Communication was very poor, couldn't specify my dad's progress through the system at all, wasn't kept informed of where my dad was and on the day he was due to be returned home I had to keep chasing information. The container he was returned home in was cheap and ugly which really upset my mum. Would not recommend a friend of mine used a different provider and got constant updates and was told the time of the cremation information you could/would not provide. Absolutely appalling.”

Helpful Report

Posted 2 years ago

Dear Wendy, We are sorry to hear of your experience which does not represent the usual high standards Pure Cremation delivers to the families in our care. Communication and information is an intrinsic part of our service. I’m sorry that the ashes container disappointed your Mum. The containers are individually wrapped by a member of our team with a number of colourful scenes from a woodland setting to a beautiful coastal view. As a temporary urn they are far superior in look and quality to anything else provided by other crematoriums. I’m sorry that it disappointed. Other more permanent urns or suitable alternative containers can be purchased on the internet should they be more suitable. At Pure Cremation we hand deliver all our ashes back to families. Sometimes it is very difficult to give precise timings due to the vagaries of traffic and some handovers do take longer than others. I’m sorry there were issues in the case of the precise timings on the day for returning your dad. A member of the management team will be in touch to discuss your concerns. Kind regards, Olivia

Posted 2 years ago

“Poor service all round my sister had to permanently phone to find out what was happening to our dear mom they were quick to take the money but service poor I would not recommend them to anyone else”

Helpful Report

Posted 2 years ago

We are sorry to hear of your sister’s experience with Pure Cremation. Our high review scores do show how well we look after the families in our care, so it’s disappointing to hear you have not received the service you expected. Please contact us directly with more detail to allow us to investigate and respond more fully.

Posted 2 years ago

“Initial contact on the 24 hour phone line not manned adequately. My first two attempts kept on hold for a long period of time. It felt as if I was phoning a utility company. It wouldn't have so bad if they offered a ring back service but they don't. Delays in collecting deceased Very very poor communication with regular updates of each stage of the process. The only aspect which the service was up to standard was on the day the Ashes were returned to me. Very polite member of staff. I would not use this company or recommend this company in the future.”

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Posted 2 years ago

We do have a small permanently staffed call centre open 24 hours a day so we are able to meet the needs of our families 365 days a year. As such we have a call back facility so if in times of high demand we miss a call, we are then able to ring that person back at the earliest opportunity. We are really sorry to hear of your experience. The service you have received has not met our usual high standards. We will arrange for a manager to call you to discuss your personal experience. Kind regards, Olivia

Posted 2 years ago

“From the moment my wife and I took out a Pure Cremations plan everything was professional and caring. Sadly my wife suddenly passed away in July during cancer treatment. Pure Cremations handled everything again in a very caring way. The driver Callum who delivered my wife's ashes was so lovely, he needs a big thank you from Pure Cremations for a difficult job so well done.”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after your wife and to support you during this difficult time. ❤ Kind regards, Olivia

Posted 2 years ago

“Prue Cremations took care of everything and kept us updated on when the commital was taking place. Delivery of our cousin's ashes was arranged for the day of our choice.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,586 reviews