Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,593 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother took out her Pure Cremation plan some time ago as she wanted a no fuss send off. I have to say that I have been very impressed with the service that I and my family have received. Everyone that we have dealt with has been respectful, polite and helpful and we have been kept informed at all stages of the process. Whenever I have rung I have been dealt with promptly and at the time negating the need to wait for a call back. I would have no hesitation in recommending Pure Cremation. The service has been highly professional across the board making a very upsetting and difficult time more manageable.”

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Posted 2 years ago

Thank you for these wonderful compliments about our team. It is our privilege to have been asked to care for your Mother and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Mia

Posted 2 years ago

“The call centre staff were caring and professional. Steve who delivered my mum's ashes to our home was caring and sympathetic. A credit to the organisation.”

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Posted 2 years ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Mia

Posted 2 years ago

“Excellent service from start to finish Very respectful and professional”

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Posted 2 years ago

Thank you for these lovely comments. Kind regards, Mia

Posted 2 years ago

“Hi P-C, The actions in support of my late beloved Wife's funeral were first class and my remaining family are very pleased with all the arrangements undertaken by "Pure Cremations". Many thanks, well done. BR. Ian”

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Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your Wife. Kind regards, Mia

Posted 2 years ago

“A big thank you to pure cremations and for bringing my friends ashes back home to me first class service x”

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Posted 2 years ago

It was our honour to do this for you, thank you for these kind words. Best wishes, Mia

Posted 2 years ago

“Fantastic service by lovely people. My mom passed away in her Nursing Home in the early hours of June 8th. Greg was my initial contact, he was just so kind and caring and talked me through everything and waited patiently as I got upset, I really couldn’t fault him and he also rang me when mom was collected at 5am in the morning. After that he told me that someone else would be in touch and that was Kingsley, another nice person who made we feel at ease aswell. Finally a big thank you to Emma Soul who delivered my moms ashes to me. She was just do lovely and understanding. I wouldn’t hesitate to recommend Pure Cremations, first class service, great communication all the way through and with the right people who care. Thank you all so much, it has meant such a lot to me.”

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Posted 2 years ago

Thank you for your lovely review which means so much to the whole team, you have made our day. This is exactly the level of care we aim to achieve for every family, it has been our honour to care for your mom and to support you at this difficult time. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 2 years ago

“From first contact, Pure Cremations were brilliant. We had delays caused by the Coroner, then the Register Office meaning we had to delay collection twice. Pure Cremations took this in their stride. The ashes were returned at the time specified by a kind, polite person. Following the excellent treatment of my Father-in-Law, my Mother-in-Law was impressed and pre-paid for her own cremation by Pure. I cannot think of a single aspect that could have been better. Thanks to all involved. Ian & Angela.”

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Posted 2 years ago

Dear Ian & Angela, Thank you for these truly touching words, they mean so much to our whole team and give us such a lift. It is great to hear that you felt well supported during such a difficult time, it was our honour to care for your Father-in-law. Kind regards, Mia

Posted 2 years ago

“I can't thank or praise all the staff at Pure Cremations highly enough. Definitely a 5 star service and one my husband and I will be doing ourselves. Thank you again Pure Cremation Ltd, you made a things very easy at a very sad time.”

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Posted 2 years ago

Thank you for these touching compliments, it was our privilege to support you all during this difficult time. We would be honoured to welcome you and other family members as plan holders and regard this as one of the highest compliments anyone can give our service. Kind regards, Mia

Posted 2 years ago

“Wonderful company.very kind staff, made the whole process easy at such a sad time. From start to finish all the team kept in touch, informed us as it all progressed. I would not hesitate to use Pure Cremation again for myself and other members of my family when the time come. You don’t need to change anything it’s a brilliant service at such an affordable price, keep up the good work.”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you and other family members as plan holders and regard this as one of the highest compliments anyone can give our service. Kind regards, Chloe

Posted 2 years ago

“From the first phone call to the delivery of my parent's ashes, I had complete confidence and trust in Pure Cremation. The consideration of the Pure Cremation staff allowed me to feel that my dad and shortly after my mum were taken care of with the utmost care and respect. Gail and Kirsty were a constant on the end of the phone. Ashes are delivered promptly by hand; the staff involved of the same high standard. Thank you all. I have no hesitation in recommending Pure Cremaion unreservedly.”

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Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. It has been our honour and privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

“The service has been excellent. Dad was collected on a Sunday within 6 hours of his death. The chaps were very considerate and made sure that my Mum was not disturbed in the other room. The communication has been great and the ashes were returned by another very kind & helpful chap. Thank you to everyone including the people behind the scenes that make the phone calls etc.”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team and summarises everything we aim for in our care of the bereaved and their loved ones. It has been our privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

“Some weeks ago, my mother pass a way and thank you to Pure cremation and his service I don't worries about anything.”

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Posted 2 years ago

It has been our honour to care for your mother and to support you at this difficult time. Thank you for these lovely comments. Kind reagrds, Chloe

Posted 2 years ago

“Faultless and caring experience from start of process to my husband's return home on his birthday. Have recommended Pure Cremation Ltd to enquiring friends and family. Thank you. Maggie Rounding”

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Posted 2 years ago

Thank you for your touching review which means so much to the whole team and the fact that you took the trouble to share your experience with others. It has been our honour to care for your husband and look after you in this difficult time. Kind regards, Chloe

Posted 2 years ago

“Make sure you get everything put in a email dealing with this company as anything said verbally over the phone doesn’t mean anything .”

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Posted 2 years ago

We are sorry to hear of your concerns. All our calls are recorded, so nothing should be overlooked regarding conversations and requests. We will investigate and respond as soon as we can. Kind regards, Scott

Posted 2 years ago

“Wonderful team, every person i dealt with, from the initial phone call I made, right through to ashes delivered back to me were professional, but so very caring. They made a hard time so much easier. Thankyou to all at Pure Cremation.”

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Posted 2 years ago

We are so pleased to learn that our team made a positive impact at such a difficult time. Thank you for taking the time to share your experience with us. Kind regards, Mia

Posted 2 years ago

“You was extremely compassionate with our loss and very professionally, we also felt you dealt with us and not rushed us at all. We are very pleased with your service. Thank you.”

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Posted 2 years ago

Thank you for your touching words, it really means so much to our whole team. Kind regards, Mia

Posted 2 years ago

“Our brother died young aged 57 from cancer and arranged his own cremation with Pure Cremation. This service is top class and we as a family cannot fault it. They have kept us up to date all the way through the process and delivered our brothers ashes back to us by a wonderful guy who is very passionate about the work they do, and we can see why. We would recommend Pure Cremation as a company. Thank you for taking care of our brother.”

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Posted 2 years ago

What a heartwarming review, thank you so much for sharing this with us all. Our team are extremely passionate and this is what makes us so proud and inspires us to continue our efforts. Kind regards, Mia

Posted 2 years ago

“Yes overall I was very pleased with the process. I rarely spoke t9 the same person though when I needed help which made it a bit confusing at times.”

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Posted 2 years ago

Thank you for sharing this feedback with us, it is truly valued and will be passed on to a senior manager so that we can refine our process further. Kind regards, Mia

Posted 2 years ago

“Sadly very disappointed with the service offered. Even though it’s not a traditional funeral I still expected some kind of customer service. Despite being told someone would be contacting us no one did I had to keep contacting them to find out what was happening. Then when finally someone called they didn’t even have the decency to get my mums name correct. Would not recommend t all in your time of grief you want the process to be as painless and easy as possible. Unfortunately we did not receive that.”

Helpful Report

Posted 2 years ago

Dear Karen, We will investigate the issues raised. It is really important that we keep in touch with our families and call them when are expected to, at such a difficult time knowing that we are in touch is vital. I am very sorry to hear that there was a mistake with your Mum’s name. This too will be investigated and we will be in touch as soon as we can. Kind regards, Olivia

Posted 2 years ago

“Pure Cremation recently handled the cremation of my brother in law; they collected him on the day of his death and kept us well in touch of what happened then and when and where the cremation would take place so that we could keep everybody informed. It's simple, easy and very efficient, I'd recommend Pure Cremation to anybody.”

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Posted 2 years ago

Thank you for taking the time to share your experience with us, it is greatly appreciated. Kind regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,593 reviews