Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,586 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had pure cremation very caring and excellent service i would recommend them to anyone”

Helpful Report

Posted 2 years ago

Thank you for these touching comments, it was our privilege to support you. Kind regards, Mia

Posted 2 years ago

“The team are excellent. They were calm and empathetic. Thank you for your help at a truly punishing and exhausting time in my life”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“Excellent service with updates of every procedure. All calls dealt with professionalism and empathy. Thank you for looking after Mum.”

Helpful Report

Posted 2 years ago

It is our privilege to have been asked to care for your mum and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 2 years ago

“Very happy with your services . Everyone we had dealings with were polite, courteous and professional. The young men who collected Thomas Kemp were very respectful and kind. Everyone i spoke to in the office were so kind and the young lady that returned the ashes was also kind. I have already mentioned your company to friends who were very impressed. My thanks to all concerned. Liz Box. ( Thomas’s sister)”

Helpful Report

Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when caring for Thomas, we will pass on these lovely words to all the team members involved as this will definitely make them feel extremely proud. Kind regards, Mia

Posted 2 years ago

“First Class personal service all carried out in a a dignified manner”

Helpful Report

Posted 2 years ago

Thank you for these compliments and for taking the time to share your experience of our care. Kind regards, Mia

Posted 2 years ago

“My husband didn’t want a funeral service and he decided he wanted a cremation and a memorial dinner. We chose Pure Cremations as they outlined all they did plus the cost, which we found to be reassuring at an emotional time. They carried out the cremation and updated us on all the necessary information. The ashes were delivered by a courier who phoned and told us what time he would be arriving, he came and was very polite and sympathetic. The whole procedure was non intrusive and sincere. We held the memorial dinner, and many of the guest commented on how it was emotional but not sombre. We would recommend Pure Cremations.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Olivia

Posted 2 years ago

“My dad had said he wanted pure cremation but he had not sorted it out before he died. They were very caring and professional and kept me informed at every stage . My dad is now back home delivered by hand to us , I would not hesitate to recommend pure cremation excellent service . THANKYOU”

Helpful Report

Posted 2 years ago

It is our privilege to have been asked to care for your dad and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“When my Dad passed away we were very happy with the guys that came to collect him, they were very friendly and respectful as were all the people we spoke to at Pure Cremation. A couple of points I would just like to make, we would've liked to have known if my Dad's cremation took place in the morning or afternoon. Also, the box that his ashes came back in is not biodegradable only recyclable I only found out when I emailed to check, Mum and You had to transfer his ashes to another box bought on Amazon as it is a prerequisite of the cemetery for the box to be biodegradable.”

Helpful Report

Posted 2 years ago

Thank you for these lovely compliments about our caring team. Your feedback is valued and I will pass this on to our management team to take on board. Kind regards, Mia

Posted 2 years ago

“Very good service, Thanks.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

“Compassionate, personal and friendly, yet efficient. If you want no fuss, no frills then this is the way to do it. Once mother's ashes were received we had a small gathering to scatter them on the family grave.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your mother, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 2 years ago

“You were amazing and kept us informed through the process and could speak to them at any time and very patient. Thank you to all staff at Pure Cremation”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 2 years ago

“I was very happy with the service I had from pure cremation. They were very helpful and kept me informed all the way.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 2 years ago

“I cannot thank all the staff at Pure Cremation as to the wonderful job they carried out with all arrangements at a difficult time for me and my family. I would like to express my thanks to kirsty at your Glasgow office, she was an absolute star. Again thank you.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. I will pass this on to Kirsty who will be delighted with this personal recognition of the care they have given. Kind regards, Mia

Posted 2 years ago

“When my father passed away it was an extremely emotional time. I would like to compliment the pure cremation team on their professionalism from start to finish. They were always available to answer any questions. They kept us informed every step of the way. The gentlemen that collected my dad were kind, polite and professional. They did not rush us at all. then we were helped throughout and advised correctly on how to register the death and what documentation was needed. Everything went to plan without any problems right up to when the ashes were returned to us. Outstanding service. Thankyou very much for your superb support during a very difficult time. Well done.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience of our care - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Mia

Posted 2 years ago

“quality service, totally professional and a pleasure to work with.”

Helpful Report

Posted 2 years ago

Thank you for this lovely review. Kind regards, Mia

Posted 2 years ago

“Friendly helpful people who kept me informed all through this emotional time. Was so easy to arrange, I would highly recommend Pure Cremation . ty guys”

Helpful Report

Posted 2 years ago

It was our pleasure to support you, it's so good to know that our care made a difference at the time. Thank you for taking the time to share your experience. Kind regards, Mia

Posted 2 years ago

“We were very pleased with the service & the way everything was handled with great sensitivity when it came to our Dad’s & our Mum’s Husband when it was time to say our goodbyes.Thank you all at Pure Cremation for everything.”

Helpful Report

Posted 2 years ago

It was a true privilege to care for both of your loved ones, thank you for these touching words. Kind regards, Mia

Posted 2 years ago

“I’d seen the TV ads, and when my younger brother passed away, after a chat to my mum, we decided on pure cremation with a memorial wake to celebrate his life. Your child isn’t supposed to go before you, so mum was keen on this idea, rather than black-clad mourners at a graveside. Right decision, and the staff at Pure Cremation handled everything efficiently, kindly and sensitively from start to finish. Recommended.”

Helpful Report

Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with us. It has been our honour to help you find the best way to say farewell to your brother. These kind comments will be greatly appreciated by our whole team. Kind regards, Mia

Posted 2 years ago

“The first time I used Pure Cremation I was so pleased. Communication was prompt and my father's ashes were delivered at a convenient time and in a respectful manner. The ashes were packaged in a lovely purple box. Four years later I used the company for a second time. This time I felt disappointed that I had to chase to find out what the next steps would be. For example, the date of the cremation and delivery of the ashes, and whether it would be possible to have an evening delivery. I had to request this a few times and chase for confirmation the day before which was upsetting as I felt there was little respect or empathy shown by the customer service team. When my mother's ashes were handed over at my front gate the operative said, "ooh can you get the box out I need to scan the label again, I have forgotten how to do this" it felt like an Amazon delivery. There was nothing personal about the experience and no condolences were given. The new box looks like a box of fertiliser.”

Helpful Report

Posted 2 years ago

We’re sorry to hear of your experience around your mothers funeral. This does not represent the normal high level of service that we provide at Pure. We’ll look into the issues raised and will be in touch next week. Kind regards, David

Posted 2 years ago

“Great Service very happy with all parts of the service”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,586 reviews