Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,767 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 21st March 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked if my wife could be dressed in her favourite dress and was told it would only be laid on top of her whitch i didn't think was very good otherwise I thought it was very smooth the way it all went.”

Helpful Report

Posted 6 months ago

Thank you for your feedback and for taking the time to leave a review. We apologise if this part of our process did not meet your expectations. Our goal is to minimize any disturbance to your loved one's body while in our care. Consequently, we do not provide preparation or dressing services. Kindest regards, Pure Cremation Team

Posted 6 months ago

“Thought it took far to long for my mums ashes to come back,then they forgot her rings so had to come back again which was very distressing for us has a family”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback with us. We are concerned to hear of your experience. We would like to look into this further and would be grateful if you could contact us at customercare@purecremation.co.uk with your loved one's full name and date of birth. Please include "review" in the email subject. Kind regards, Pure Cremation Team

Posted 6 months ago

“No fuss does what it says. Our mother did not want a service or any fuss over her passing. We are glad we chose pure cremation. They kept us upto date from picking mum up from the hospital to delivering her ashes to us. Very professional and compassionate.”

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Posted 6 months ago

Thank you so much for your kind words and for trusting us to carry out your mother’s wishes. We’re glad to hear that our team provided the professionalism and compassion you needed during this time. Best wishes, Pure Cremation Team

Posted 6 months ago

“Very kind and kept me informed. 2 weeks to collect from hospital whuch was longer than I expected but thar probably was the hospital taking so long with paperwork. It was what my brother wanted but would not be for me. Must put after cremation was quick to bring the ashes to me in a lovely container.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review and for your positive feedback. We will review your brother's arrangements to ensure that everything was carried out in line with our expected time frames. Kind regards, Pure Cremation Team

Posted 6 months ago

“Excellent service, community could have been slightly better but overall very good”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A manager will personally look into the points you have raised as communication is such an important aspect of our care. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 6 months ago

“There was a little delay due to miscommunication regarding a pin in my dads leg. And I never did receive the requested invoice showing my name, to ease the admin required to obtain a bereavement grant. But everything else went smoothly”

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Posted 7 months ago

“We wanted a simple cremation before celebrating my dad's life when his ashes are placed with my mum, grandad and grandma. Pure Cremation gave clear guidance on what was involved and called me (the same person Julia) at each stage. Not having to worry at a difficult time was a great help.”

Helpful Report

Posted 7 months ago

Thank you for this lovely review. We will pass this on to Julia who will be delighted with this personal recognition of the care they have given. Kind regards, Pure Cremation Team

Posted 7 months ago

“Very pleased with the way pure cremation dealt with the whole process, always kept me up to date with each step and so sincere.”

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Posted 7 months ago

Thank you for your feedback, it is heart-warming to hear that we met your needs when it really mattered. Kind regards, Pure Cremation Team

Posted 7 months ago

“Applying was very easy and documentation received easy to understand. Our Mum was in a care home 360 miles away so arrging was simple. Staff were helpful and courteous. My only criticism was when I made the initial call to report Mum's passing. The handler seemed a little confused and unsure what to do, other than that a good service.”

Helpful Report

Posted 8 months ago

Thank you for sharing your review and feedback. We're pleased to hear that arranging care from a distance was simple and that our team were helpful and courteous. Thank you for also bringing the points regarding the initial call to our attention, which will allow us to continue to make improvements to our service. A manager will review the call to understand how we can improve and provide any necessary additional support. Kind regards, Pure Cremation Team

Posted 8 months ago

“Found the staff helpful, kind and understanding.”

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Posted 8 months ago

Thank you for taking the time to share your positive experience. We appreciate your trust in us and are pleased the team were able to support you. Many thanks, Pure Cremation Team

Posted 8 months ago

“Mum chose pure cremation so we, didn't have to worry about expenses I thought the service was, good the only thing was, they didn't tell us a time on the day of cremation”

Helpful Report

Posted 8 months ago

Thank you for taking the time to provide us with your feedback, and for your positive comments. We are very proud of our commitment to giving every family a confirmed committal date, however, just like any other crematorium, we cannot predict the moment when the committal itself will begin. We have taken the decision not to offer approximate times because these might change considerably and result in unnecessary anxiety about all other aspects of our care and communication. We know that many of our families embrace the freedom to choose the perfect time for any moment of reflection and remembrance that suits their own situation. Kind regards, Pure Cremation Team

Posted 8 months ago

“The staff are highly professional, the service is excellent but not giving a rough time for cremation was the only thing we found uneasy as knowing would have helped our family gathering to process the death.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to provide feedback following your experience. We are unable to offer an approximate time for cremation as this is down to the discretion of the crematorium and might change considerably, resulting in unnecessary anxiety about all other aspects of our care and communication. We know that many of our families embrace the freedom to choose the perfect time for any moment of reflection and remembrance that suits their own situation. Kind regards, Pure Cremation Team

Posted 8 months ago

“I received very sympathetic and professional treatment during phone calls and emails from Pure Cremation, and they made the process easier to deal with. The Pure Cremation Plan had been bought by my mother 5 years ago and all her wishes as stated in the contract were carried out in a very professional manner. I had not been aware that all the cremations took place in Andover so It was a litte stressful that she was stored locally and did not get taken to Andover until 3 days after her passing. I was, however kept informed of all the stages regarding medical documents and the commital date, and the ashes were returned to me by a professional and sympathetic driver employee of Pure Cremation. The biodegradable container with instructions regarding safe dispersal was also very welcome.”

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Posted 9 months ago

Thank you for your kind feedback about the support you received. It's good to know that we could make this difficult process easier for you. Kind regards, Pure Cremation Team

Posted 9 months ago

“Excelent caring people who delt with things very sypatheticaly. only improvement was I didn't realise we could enclose tokens (in our case 4 Roses )with the coffin. If my Daughter had't asked we wouldn't have it may be we hadn't read everything but if the question was asked to everyone it would be nice. We have elderly family and everyone celebrated her life in their own way. but replicating the 4 roses ment we were united although apart.”

Helpful Report

Posted 9 months ago

Thank you for sharing your touching review and for letting us know how our team cared for you. We appreciate your feedback about including items with the coffin and will pass this on to ensure we continue to offer the best service to the families who turn to us. Kind regards, Pure Cremation Team

Posted 9 months ago

“Takes slightly longer than I expected for whole journey however customer care and communication , clear , concise and totally trustworthy”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave your review, and for your kind words. We can see that it did take slightly longer than we would normally expect to be able to proceed with your loved one's cremation due to discrepancies in the legal paperwork, but we are glad that the team were able to resolve this promptly with your guidance. All the best, Pure Cremation Team

Posted 9 months ago

“Very good”

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Posted 9 months ago

Thank you for taking the time to share your experience with others. The whole team greatly appreciates your feedback. Kindest regards, Pure Cremation Team

Posted 9 months ago

“Very friendly, helpful and patient. Answered my questions even on a weekend when there was only emergency staff covering. My only niggle, and the reason I only gave 4 stars, was I had to keep calling for updates on where my loved one was.”

Helpful Report

Posted 10 months ago

Thank you for sharing your experience with us. Your feedback is important, and we thank you for bringing these points to our attention. A senior manager will personally look into the points you have raised and they will contact you directly as soon as possible. If you need further help in the meantime, please email us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 10 months ago

“Polite knowledgeable service. Excellent customer service and very happy with the outcome”

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Posted 10 months ago

Thank you for taking the time to share your experience and for your wonderful feedback. All the best, Pure Cremation Team

Posted 10 months ago

“On the whole yes they did a very good job our family was satisfied with the contact we had with the very friendly staff The only part which did upset me is the fact wherever you live in the country your loved ones are taken to Andover for cremation I did believe they would be handled locally on reflection Pure cremation did not at any time tell me any different.”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback with us and for your kind comments about the team. We want to assure you that a senior manager has been asked to look into the points you have raised and they will be in contact directly. If there is anything we can do in the meantime, please feel free to contact us at customercare@purecremation.co.uk or you can call us directly on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 10 months ago

“Pure cremation provided a positive experience for our family, and the passing of my dad. The men who collected my dad were respectful, friendly and took the time to explain the process and talk to myself and my mum for 20 minutes after collecting my dad. They were very kind. The next day pure cremation called me to reassure us that my dad arrived in the early hours of the morning and he was in their care. From then on the communication was above and beyond. They rang to confirm cremation date, delivery of ashes etc. The team were all very friendly and kind and although I was not keen on my dads choice of a direct cremation instead of traditional funeral, I was very impressed with the personal service they provided at this difficult time. Pure cremation constantly kept in touch with us via telephone and email, confirming payment, the receiet of death certificate etc. The lady who delivered my dads ashes to me at home rang and gave me an hours timeslot and arrived in a black plain car and was polite and kind. The ashes were in a bag and this wasnt obvious to my neighbours. Overall a positive experience with this company, the only reason they loose a star is for the following reasons; I was charged £250 pounds for a rapid collection of my father (I rang at 5.30pm to arrange collection and was given a time of 22.30pm. I then had to leave my dads house and return later. I felt this was far too long to wait, but the team did call me around 8.30pm, to say they would be earlier and collected my father at 9.30pm ish. The changing of times caused further stress on top of an already upsetting and stressful weekend. The van also had pure cremation written all over it. I felt this was an advertisement of some sort, and tbh I was relieved it was dark when they collected my dad, so it wasnt so obvious to the neighbours what was happening. It was not at all private. I also think requesting payment in 48 hours in far too soon. A week would be more suitable, as when dealing with grief, the first 48 hours are dreadful and having to think about paying a funeral company is the last thing anyone wants. This aside, I would still recommend this company and I was impressed with their care, compassion and service.”

Helpful Report

Posted 10 months ago

Thank you for your kind comments about our team and for taking the time to share your experience. We would like to look into the points you have raised and would kindly ask you to provide us with more information about your experience. You can send this to us at customercare@purecremation.co.uk, please include your father's full name, along with your preferred contact details. Best wishes, Pure Cremation Team

Posted 10 months ago

Pure Cremation is rated 4.8 based on 4,767 reviews