Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

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Posted 1 year ago

Thank you for taking the time to rate our service with 5 stars. Kind regards, Mia

Posted 1 year ago

“My Dad was an atheist and did not wish to be in a religious setting with hymns and religious verse. The excellent service provided by Pure Cremations allowed us to create our own remembrance event without too many tears or heart ache which worked out really well. The staff were amazing from the first call right up until receiving Dad's ashes. I was always kept up to date with the process from start to finish. I could not recommend them more. Thank you.”

Pure Cremation 5 star review on 22nd April 2023

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Posted 1 year ago

It is lovely to hear that you have been able to create a farewell that is truly personal. Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your Dad. Best wishes, Mia

Posted 1 year ago

“Caring and professional all the time. Superb service and communication. I would thoroughly recommend the company”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Best wishes, Mia

Posted 1 year ago

“All staff I spoke to were very helpful and understanding. The only reason I haven't given 5 stars is that I had requested to be told when the cremation had taken place but I ended up ringing after 5 days of not hearing (however, I do appreciate that this was during Easter). Would undoubtedly use Pure Cremation again should the need arise.”

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Posted 1 year ago

Dear Ms Taylor, I agree that communication fell below the standards that we usually deliver, and I offer my sincere apologies for this. Being entrusted with the care of someone's loved one is a privilege and I will speak with the staff involved about the importance of showing this in everything that we do. Kind regards, Mia

Posted 1 year ago

“Not a lot of contact with the grieving family. When they say they’re going phone they don’t. not an enjoyable process.”

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Posted 1 year ago

Dear Kim, I agree that communication fell below the standards that we usually deliver, and I offer my sincere apologies for this. I can see that our Agents did reach out to you on multiple other occasions throughout the process, and it was explained why we didn’t contact you prior to your loved ones collection, again this is due to collection dates being provisional but we do contact the family once the deceased is in our care. On the occasions we didn’t get through to you we left voicemails and emails were sent to keep you in the know of what stage your father’s care was at. It has been our privilege to care for you all at this time. Kind regards, Chloe

Posted 1 year ago

“Very understanding and kind all the way through the cremation and afterwards cannot fault you all thank you very much and have problems recommending your service to friends and family”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“I wasn’t sure how this would work, but it was my husband’s wishes, and I was very pleased how professional it all went right to bringing the ashes to my door in person thank you”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“A Pure Cremation was our mother's request. It was arranged six weeks & one day before she sadly passed away. We did not realize we would need the service so soon. To be honest I was extremely nervous/worried about making the initial phone call. However, upon speaking to Ryan he made me feel at ease immediately. Everything was explained to me in great detail & all of my questions were answered. We had some requests ie, cards, photographs & some other sentimental items we wished to be placed with my mum. We were told this would not be a problem. I also requested the date of the cremation. I was informed in plenty of time to arrange a family meal on the day & we let off balloons with messages attached. From the moment my mum passed until we received her ashes, the communication was amazing. I cannot put into words how they made a very difficult time more bearable. A fantastic service with amazing empathetic staff. I shall be having a Pure Cremation myself (when the time comes) & will be recommending the service to other family members & friends. In my opinion Pure Cremation is second to none.”

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Posted 1 year ago

This made us smile, we cannot thank you enough for this very moving account of your experience with Pure Cremation. It is wonderful to hear that you were able to create a personal farewell and we hope this creates a treasured memory for you all. Kindest regards, Mia

Posted 1 year ago

“Everything was professionally and kindly carried out. The only downside was to have my photograph taken with the ashes when they were delivered to me, I thought this was very insensitive and needless”

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Posted 1 year ago

Thank you for these kind comments. Every stage of care is recorded by our dedicated team, including the hand delivery of ashes. This is an extra measure of security as we understand that being entrusted with the care of a loved one is privilege and we will always ensure that our care is carried out in line with their wishes. We do apologise if you found this upsetting, I have passed on your valued feedback to our Senior Management Team to review. Best wishes, Mia

Posted 1 year ago

“My husband had a prepaid cremation arranged with Pure Cremation. After he passed away I phoned Pure Cremation with the number in the funeral pack. I could not fault them for their help and assistance. I was kept informed and up to date.”

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Posted 1 year ago

Thank you for this lovely review which means so much to the whole team. Kind regards, Mia

Posted 1 year ago

“Very lovely people. Very efficient. Always kept me updated and called just to check up at the times they said they would. Very impressed and took the stress off me.”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Mia

Posted 1 year ago

“Very good service, very helpful if you have any questions and very friendly. Thankyou”

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Posted 1 year ago

Thank you ever so much for these kind comments. Best wishes, Mia

Posted 1 year ago

“Overall a good service but more communication needed. Very easy to organise at a difficult time.”

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Posted 1 year ago

Dear Ms Rudland, Thank you for your valued feedback, we are eager to hear about your experience in your own words and would welcome the chance to speak with you. Please email us directly at customercare@purecremation.co.uk with your loved one's full name and date of birth. Kind regards, Mia

Posted 1 year ago

“Having used Pure Cremation three times in as many years - I feel I am well placed to make an honest comment. My last experience was no where near as good as the first. I wonder if Pure Cremation is now too big to give a truly sincere and personal service at a time when most users are vulnerable.”

Helpful Report

Posted 1 year ago

Dear Ms Parris, I am very sorry to hear this account and would welcome the chance to speak with you to fully understand your experience. You can reach out to me at customercare@purecremation.co.uk and I would be grateful if you could provide your loved one's name and postcode details so I can review the arrangements in detail. Yours sincerely, Mia

Posted 1 year ago

“Pure cremation were very good, they supported me with everything that I needed. We had an attended cremation, which I would highly recommend, we managed to do our own kind of service for my mum. Pure cremation made it an easy process to arrange all the bits. I can’t think of a single fault for the staff, everyone who had spoken to me or emailed me was brilliant. 10/10 if you want a simple funeral with no fuss. Thanks again to the staff for all your help with my mum (Fiona).”

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Posted 1 year ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting the families who turn to us. Kindest regards, Mia

Posted 1 year ago

“I would like to thank everyone at Pure Cremations for their help and concern, and the respectful and caring manner in dealing with the arrangements for our recently departed relative. From a practical point of view all prices were explained and the delivery of the Ashes was again carried out respectfully and exactly as expected. We could not have asked for anything more. Thank you.”

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Posted 1 year ago

What a wonderful review, thank you for sharing your experience of our care. Kind regards, Mia

Posted 1 year ago

“Very disappointed that my brothers gold ring mysteriously disappeared, I was told that along with my brothers ashes his gold ring and glasses would be returned, ashes and glasses were returned but no gold ring,”

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Posted 1 year ago

Dear Mr Knight, I would like to apologise for any miscommunication in relation to your brother’s ring. From the detailed notes on your brother’s record, I can see that, at the point of instruction, you advised us that you believed your brother would have a ring with him when he came into our care. However, when we brought him into our care from the hospital, we noted that there was no jewellery with him. We have also contacted the hospital who advised that they have no jewellery being recorded for your brother while he was resting with them either. We are ready to support you should you wish to make further enquiries, and a senior manager will be in contact with you today to make sure any concerns are alleviated. Please do not hesitate to contact us should you have any questions at all. Kind regards, Harriet

Posted 1 year ago

Dear Mr Knight, I would like to apologise for any miscommunication in relation to your brother’s ring. From the detailed notes on your brother’s record, I can see that, at the point of instruction, you advised us that you believed your brother would have a ring with him when he came into our care. However, when we brought him into our care from the hospital, we noted that there was no jewellery with him. We have also contacted the hospital who advised that they have no jewellery being recorded for your brother while he was resting with them either. We are ready to support you should you wish to make further enquiries, and a senior manager will be in contact with you today to make sure any concerns are alleviated. Please do not hesitate to contact us should you have any questions at all. Kind regards, Harriet

Posted 1 year ago

“Respectful”

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Posted 1 year ago

Thank you for this lovely comment, I am sure others will find it reassuring.  Kind regards, Mia

Posted 1 year ago

“Can't fault the service I received excellent Care given throught out from all the staff”

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Posted 1 year ago

Thank you for this lovely review of our care. Kind regards, Mia

Posted 1 year ago

“From the start, I could not have been more satisfied with the help given when arranging my Mother's funeral. The enquiry line staff were helpful and happy to help with any query, not pushy and trying to get me to sign up, just professional and informative about every process. I felt the pricing was fair and justified. When the sad day came when I needed to put my Mother's plan into use, the help and comfort given from start to finish was exemplary. Nothing was too much trouble and there were no hidden added extras. I was kept well informed of every part of Mum's journey and she was returned to me on the day stated and with advance notice of the time by a lovely gentleman (Callum) who offered to stay with me if I needed him as I was alone when Mum was returned showing true concern for my grief. I would not hesitate to recommend and use the Pure Cremation service myself, knowing the care and respect given. A beautifully caring company. ❤️”

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Posted 1 year ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Mia

Posted 1 year ago

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