Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,553 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and respectful. Great staff”

Helpful Report

Posted 8 months ago

Thank you, it has been a privilege to look after you all. Kindest regards, Pure Cremation Team

Posted 8 months ago

“We used pure Cremation for both my mother and father in law who died within a month of each other. Pure Cremation dealt with their cremation's with great respect and kept us informed at every stage. Highly recommended.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share these lovely words with us. Kind regards, Pure Cremation Team

Posted 8 months ago

“This process was made very simple at the most difficult time. In our experience everything explained clearly and we were offered great advice and help moving forward with the greatest respect and courtesy. We felt they were with us every step of the way keeping us updated on a regular basis step by step. I cannot recommend the service they provide more highly”

Helpful Report

Posted 8 months ago

Thank you so much, it's wonderful to know that you felt supported every step of the way and that we could make things a little easier at such a difficult time. Kindest regards, Pure Cremation Team

Posted 8 months ago

“The whole process of my son's passing was done with dignity and compassion including the delivery of his ashes. My only regret was that the cremation was many miles from his or my home”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience of how you were supported by our team. If there is anything more we could have done to improve our service please feel free to let us know via email at customercare@purecremation.co.uk or you can call us directly on 0800 033 7737. All the best, Pure Cremation Team

Posted 8 months ago

“From start to finish Pure Cremation were very kind, caring and professional. They took care of everything at a very difficult time. I can’t thank them enough.”

Helpful Report

Posted 8 months ago

Thank you for this touching feedback about our caring team, it means the world to us. Kindest regards, Pure Cremation Team

Posted 8 months ago

“I found Pure Cremation, very helpful, professional, sympathetic, and caring in all my dealings with them. Also if they said they were going to ring me they did, I would highly recommend them. I will be arranging my own funeral with them in the next few days.”

Helpful Report

Posted 8 months ago

Thank you, it was an honour to support you and we are so glad to hear that we made a difference. Choosing to become a plan holder yourself is the highest compliment we can receive for the care we give. Best wishes, Pure Cremation Team

Posted 8 months ago

“Couldn't of wished for a better service losing Martin was so heart breaking for me you took care of everything in such a professional way thank you so much”

Helpful Report

Posted 8 months ago

Thank you ever so much, we are so pleased to hear that our lovely team gave you all the support that you needed. We will pass these kind words on to everyone involved. All the best, Pure Cremation Team

Posted 8 months ago

“Pure Cremation made the whole process simple at a difficult time. The staff were efficient and friendly and cannot rate them highly enough.”

Helpful Report

Posted 8 months ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your feedback with us. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Pure Cremation, has made saying goodbye to our Mum so much more stress free. When we got her ashes back we had our own goodbye”

Helpful Report

Posted 8 months ago

We are touched that we could make such a challenging time a bit easier for you. Having the opportunity for your own personal goodbye must have been incredibly meaningful. Thank you for sharing your experience with us. All the best, Pure Cremation Team

Posted 8 months ago

“Excellent service and very professional. We were kept informed of what was happening from start to finish. Staff were extremely friendly and helpful. Would definitely use Pure Cremation again.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience of our care. We are so pleased to hear that our lovely team gave you the support you needed. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Amazing staff at every stage, full of compassion.”

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Posted 8 months ago

We feel honoured to have been entrusted with the care of your loved one, thank you for this kind feedback. Best wishes, Pure Cremation Team

Posted 8 months ago

“Just a huge thank you to everyone involved. I live in France, my friend died in Cornwall and there were possible problems re picking up the ashes etc. However, the team at Pure Cremation made it so much easier, albeit a sad time, and their commitment and communication throughout has been brilliant. Thank you again, so much.”

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Posted 8 months ago

Thank you so much. Your words mean a lot to us, and we're honoured to have been able to support you. All the best, Pure Cremation Team

Posted 8 months ago

“The support and standards of service given were of the highest quality from the very beginning when the service was booked to when the deceased person was returned to the family. They always showed a high level of respect at a difficult time.”

Helpful Report

Posted 8 months ago

We're truly grateful for your kind words and for entrusting us. Providing the highest quality support and service is what we strive for. Thank you so much for your feedback. All the best, Pure Cremation Team

Posted 8 months ago

“It does what it says on the tin”

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Posted 8 months ago

Thank you for sharing your experience and for rating us with five stars. Best wishes, Pure Cremation Team

Posted 8 months ago

“I was very impressed from start to finish. Everyone was very helpful and sympathetic. They were in touch from day one and phoned numerous times with information until the ashes were delivered personally. Couldn't fault the service.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience with us. We're glad to hear that you felt supported every step of the way. Kindest regards, Pure Cremation Team

Posted 8 months ago

“I would highly recommend Pure Cremations, every person I spoke to was kind and caring in this obviously difficult time, even contacting me to see if I was ok and if there was anything else they could do to help me. Five Stars would definitely recommend…thank you”

Helpful Report

Posted 8 months ago

Thank you so much for your kind words and recommendations. We're grateful that we could support you during this difficult time, and we're delighted to hear that you found our team to be kind and caring. All the best, Pure Cremation Team

Posted 8 months ago

“Pure Cremation offered a very professional service. From start to finish all staff were very professional and empathetic. Kept informed at every step of the way.”

Helpful Report

Posted 8 months ago

Thank you for your kind words. We're glad to hear that you found our service professional and empathetic. Best wishes, Pure Cremation Team

Posted 8 months ago

“A family member had chosen pure cremations. Great service. Very respectful”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience, it is greatly appreciated. Kindest regards, Pure Cremation Team

Posted 8 months ago

“Pure cremation provided a positive experience for our family, and the passing of my dad. The men who collected my dad were respectful, friendly and took the time to explain the process and talk to myself and my mum for 20 minutes after collecting my dad. They were very kind. The next day pure cremation called me to reassure us that my dad arrived in the early hours of the morning and he was in their care. From then on the communication was above and beyond. They rang to confirm cremation date, delivery of ashes etc. The team were all very friendly and kind and although I was not keen on my dads choice of a direct cremation instead of traditional funeral, I was very impressed with the personal service they provided at this difficult time. Pure cremation constantly kept in touch with us via telephone and email, confirming payment, the receiet of death certificate etc. The lady who delivered my dads ashes to me at home rang and gave me an hours timeslot and arrived in a black plain car and was polite and kind. The ashes were in a bag and this wasnt obvious to my neighbours. Overall a positive experience with this company, the only reason they loose a star is for the following reasons; I was charged £250 pounds for a rapid collection of my father (I rang at 5.30pm to arrange collection and was given a time of 22.30pm. I then had to leave my dads house and return later. I felt this was far too long to wait, but the team did call me around 8.30pm, to say they would be earlier and collected my father at 9.30pm ish. The changing of times caused further stress on top of an already upsetting and stressful weekend. The van also had pure cremation written all over it. I felt this was an advertisement of some sort, and tbh I was relieved it was dark when they collected my dad, so it wasnt so obvious to the neighbours what was happening. It was not at all private. I also think requesting payment in 48 hours in far too soon. A week would be more suitable, as when dealing with grief, the first 48 hours are dreadful and having to think about paying a funeral company is the last thing anyone wants. This aside, I would still recommend this company and I was impressed with their care, compassion and service.”

Helpful Report

Posted 8 months ago

Thank you for your kind comments about our team and for taking the time to share your experience. We would like to look into the points you have raised and would kindly ask you to provide us with more information about your experience. You can send this to us at customercare@purecremation.co.uk, please include your father's full name, along with your preferred contact details. Best wishes, Pure Cremation Team

Posted 8 months ago

“Thank you Pure Cremation, I cannot fault the service and kindness shown through the lost of my son Matthew. I was kept up to date through out . Many thanks . Pat was lovely the lady who delivered the ashes to my house . Thank you”

Pure Cremation 5 star review on 26th April 2024

Helpful Report

Posted 8 months ago

Thank you so much, we appreciate you sharing your experience of our care. It has been an honour to support you all during this time. All the best, Pure Cremation Team

Posted 8 months ago

Pure Cremation is rated 4.8 based on 4,553 reviews