Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,603 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Cremation Staff at all points of contact were very sensitive and kind, keeping us updated throughout the process. During an unsettling time it was reassuring to have our loved one handled so professionally.”

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Posted 2 years ago

It is great to learn that our team made a positive difference at such a difficult time, we really appreciate your review and for sharing your experience with us. Kind regards, Mia

Posted 2 years ago

“A great service you are kept up to date with phone calls every step of the way”

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Posted 2 years ago

Thank you for taking the time to review our service, we really value this positive feedback. Kind regards, Mia

Posted 2 years ago

“Everyone was so kind and caring every step of the way and of course so much cheaper than a funeral.”

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Posted 2 years ago

Thank you for these wonderful compliments. Kind regards, Mia

Posted 2 years ago

“Deceased collected but needed post mortem. Delayed communication between Pure Cremation and hospital resulted in later cremation but ashes returned quickly. Ceramic disc broken but immaterial.”

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Posted 2 years ago

Thank you for your comments, Mr Medlam, which have been noted. While a post mortem after we have brought someone into care is unusual our staff should be able to offer the same care and timely service - we are addressing this. I hope that the contact from Harriet and the subsequent close oversight by Rebecca were helpful in moving things forward and in reassuring you. The ceramic identity discs that we place on the coffin prior to cremation occasionally fracture, but as they represent tangible proof of the identity of the ashes we still include it within the container for the ultimate reassurance that your loved one has returned safely home. Kindest regards Catherine Powell

Posted 2 years ago

“My mum had a plan with Pure Cremation. When she passed in April I found them so professional and they took a lot of the pressure out of dealing with mums wishes, while keeping me informed all the way. I could not recommend them highly enough. Thankyou Pure Cremation for a excellent service.”

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Posted 2 years ago

It is our privilege to have been asked to care for your mother and it is heartwarming to hear that we met your needs when it really mattered. Thank you for sharing your experience. Kind regards, Bethany

Posted 2 years ago

“After loosing my mum we opted for a pure cremation, so glad we did as the customer service was excellent . Each staff member I spoke to was kind and showed empathy, every step of the way, including the lady who brought mums ashes home”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. You have summarised everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Mia

Posted 2 years ago

“The team at Pure Cremation are extremely professional acting with such respect, dignity and compassion. Everyone I spoke with, and then met, made a difficult time less stressful than one would expect. Thank you all so much.”

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Posted 2 years ago

This wonderful feedback is truly valued and we thank you for sharing it with us. This is exactly the level of care we aim to achieve for every family. Kind regards, Mia

Posted 2 years ago

“From my first phone call to put a cremation plan in place to arranging to have my mothers ashes returned I found everyone friendly compassionate and efficient. I would definitely be putting a plan in place for myself in the future.”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you and other family members as plan holders and regard this as one of the highest compliments anyone can give our service. It has been our honour to care for your mother. Kind regards, Olivia

Posted 2 years ago

“I would like to thank everyone at Pure Cremation for the care and respect shown to my family and I following the death of our mum. A combination of kindness, care, support and understanding made an incredibly difficult time more bearable. Every person I spoke to or saw in person showed respect, consideration and understanding. The family attended the committal at Charlton Park, which was beautiful, private and in wonderful surroundings. The whole experience has given the whole family the confidence to recommend Pure Cremation to family and friends. Thank you all for your kindness and support”

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your mum, and heartwarming to hear that you felt truly looked after. This is the highest compliment we could ever receive. Kind regards, Olivia

Posted 2 years ago

“They dealt with my Father's funeral arrangements with kindness and sensitivity”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“Every phone call was handled with care and dignity. All of the staff were helpful and courteous. Each detail from collection to return was dealt with empathy and understanding. Very pleased with your service, thank you.”

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Posted 2 years ago

It is our privilege to have been asked to care for your loved one and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“During my initial conversation, I requested that some of the ashes were put into two separate pouches, which I was told would be done. When I was called to tell me Dad had been cremated, I asked again to make sure and I was told that there was no note on his file to say I wanted this, however, I was told again that it would be done. I now have the ashes and what I asked for on two occasions has not been done, it's not like I was asking much, very poor.”

Helpful Report

Posted 2 years ago

Dear Mark, I am very sorry to hear that your simple and reasonable request was not followed. I will look into this personally and ask a member of staff to contact you about the best way to achieve a dignified division of the ashes as originally requested. We strive hard to ensure that we meet each family's needs and I share your disappointment that our staff failed to live up to our standards. Yours sincerely, Catherine Powell (Co-founder and director) Updated reply: Thank you, Mark, for your gracious email today that confirmed the ashes division was the one point of dissatisfaction and that all other aspects of our service met your expectations. I greatly appreciate your offer to amend your review but we did let you down, and I apologise for that. We are taking steps to ensure that every member of our customer care team understands the importance of good notes and how to record key instructions so they cannot be missed. Kindest regards, Catherine Powell

Posted 2 years ago

“We didnt know what to expect but this is exactly what he wanted. Always kept up to date step by step from bringing him home so thank you. And thank you to emma soul for bringing him home and being so kind and warm to our family at this difficult time.”

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Posted 2 years ago

It has been our honour to look after your loved one and to support you. It is heartwarming to hear that Emma gave you such confidence and peace of mind when it really mattered. Kind regards, Olivia

Posted 2 years ago

“When my brother passed away in April, from the 1st call right up to the delivery of his ashes service was exceptional. I was so impressed that I took a Pure cremation plan for myself!”

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Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Olivia

Posted 2 years ago

“I was very happy with the standard of high class that I've got from pure cremations for my mum's funeral arrangements I would recommend them to anyone who was thinking of doing this for their funeral very polite and very understanding had no problem at all all and every was handled in very professional way”

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Posted 2 years ago

It has been our honour to look after your mum and to support you. Thank you for taking the time to share this very moving account of your experience. Kind regards, Olivia

Posted 2 years ago

“I have nothing but praise for the way every aspect of the service was delivered. From the respect and dignity displayed by the staff that came to collect the deceased, to the way the office staff and my designated contact kept me fully informed at every stage of the process right through to the timely delivery of the ashes. There was one major issue that was entirely out of the hands of Pure Cremation which could have caused a lot of upset, yet they made sure it was resolved without any fuss or causing any further upset. For anybody looking for a simple, dignified, fuss-free service then look no further.”

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 2 years ago

“Excellent. Mostly anyway. We had a very silly doctor that confirmed the death. Apparently, there was nothing to do, everything is electronic these days. WRONG. The death still needs to be registered. Not the fault of Pure Cremation, but perhaps a step by step guide, would be beneficial? Constant emails from Pure Cremation, regarding a "Green Form" were pretty annoying. The Registrar is the person that sends this and NOT the customer. Quite good overall, but the company needs to address the fact, we do not know all the facts regarding funerals, as we mostly are not in the industry?. An obvious lack of training regarding the said form. Other than that, it should be a simple 5 stars. The undertaker was out, on Good Friday!, in an hour; after the doctor's visit. Very impressive.”

Helpful Report

Posted 2 years ago

We are sorry to hear you were not informed of the next steps and for that, we can only apologise. I will pass on your comments to the relevant team regarding the emails about the Green Form to investigate this. However, we are very pleased to hear the rest of your experience highlights what we aim for in our care of the deceased and their loved ones. Kind regards, Olivia

Posted 2 years ago

“Very friendly and efficient, would recommend Pure Cremation.”

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Posted 2 years ago

We are pleased to hear that you had such a positive experience during the process of setting up your plan. Thank you for the 5 stars. Kind regards, Chloe

Posted 2 years ago

“I was impressed with the ease of making the arrangements over the phone with ease and dignity. I have the highest respect for Pure cremation who made this part of my sad loss so simple.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Mia

Posted 2 years ago

“From the first contact to the return of my Dad’s ashes I cannot recommend Pure Cremation enough. Thank you for the amazing service you provided with such sensitivity. My sister and myself were kept informed of every stage of the arrangements and every person we spoke to never made us feel rushed and dealt with everything with such compassion and sensitivity. On the day my Dad was returned I was contacted as promised 20 minutes before he arrived. Steve who delivered my Dad was so lovely and did not make me feel rushed at all. Thank you Pure Cremation an exemplary service by all and it was much appreciated.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team. It has been our honour to support you all during this time and to care for your lovely dad. Thank you for taking the time to share this with us. Kind regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,603 reviews