Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,575 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. I liked how I was allocated one person who spoke to me at every step in the process. Michaela was compassionate and caring, all be it on the telephone. I would like to thank her for making a heart breaking time in my life bearable. My only one criticism is the urns in which you return our loved ones are not very nice , remind me of a Tupperware cereal box and I think you should look into changing them! The gentleman who returned my dads ashes to my mum was also very kind and compassionate and made sure she was ok before he left her. I will definitely be recommending your service.”

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Posted 1 year ago

You have made our day, Sandra. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. In relation to the urns in which loved one’s ashes are returned, we have carefully chosen the ashes container for strength and green credentials, and the image wrap used is usually selected dependant on availability at the time. I’m sorry you felt this was not the best fit for your loved one, every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container prior to return. Kind regards, Mia

Posted 1 year ago

“Funerals have become so much easier, quicker and cheaper with Pure Cremations. For my mother and sister, Pure Cremations gave us a quick and private service, with love and care. The ashes were then delivered to my home. One was buried in her garden, one scattered in Loch Lomond. But most importantly this system enabled us to take a breath, grieve and plan a Life Celebration Party at our leisure. Affording us really meaningful farewells with colour and fizz rather than a conveyor belt approach of mourners in black. Not our thing at all! Thank you to all at Pure. You have come up trumps in our hour of need and thank you whole heartedly. Christine and Lesley”

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Posted 1 year ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Best wishes, Mia

Posted 1 year ago

“What a lovely experience. I wanted dad to have a funeral like my mum had but dad insisted on a pure cremation. I had reservations and was thinking the worse but I was totally wrong . From the start they were so helpful. Dads gp wasn't as quick as we'd hoped with information but pure cremation dealt with all that so I didn't have to. Staff were always so friendly compassionate and kind. Never used the words death it was always "his journey" I was able to dress dad in clothes I wanted which I didn't think I could. I could even have photos and some small possessions with him. I was informed of the date of his commital so it meant we could do something that day to feel part of "his journey" his ashes were returned to me in the most beautiful box with another friendly Compasionate member of staff. Not once have I felt dad missed out. I would highly recommend pure cremation. .”

Pure Cremation 5 star review on 6th April 2023

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Best wishes, Mia

Posted 1 year ago

“A very pleasant experience, from signing up to the delivery of the ashes (in a lovely container)”

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Posted 1 year ago

It was an honour to support you during this time, thank you for sharing your experience. Kind regards, Mia

Posted 1 year ago

“My husband died very suddenly and I can’t thank the Pure Cremation team enough for their care and extreme sensitivity.”

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Posted 1 year ago

Thank you for these touching words. Kind regards, Mia

Posted 1 year ago

“We recently used Pure Cremation for my Father, as he did not want the formality of a church service. Pure Cremation was very dignified in my initial contact with them and swiftly assisted in filling out the appropriate paperwork to start the process rolling. I did find the misspelling of my middle name rather annoying and I had to correct this a few times. I also found the fact the selection of the urns the ashes were returned in, to not really, be the most appropriate design that suited my Father. Also, the fact from the 3 designs that were offered you were not to able select with the assurance that the design chosen was the one you would receive. The ashes did come back in the one I did select, but again I think this is a very personal part of the process, especially for the loved ones receiving the ashes. Also although we were supposed to have a designated person, overseeing the process. I found at times Julia Bryan to be not the most empathetic person and it was also like I was a formality, as at times I had to chase things and received an email detailing things I should have been told in person over the phone. I think with bereavement, every small detail needs to be right and tailored to each family's needs and wishes. Service was not bad, but could have been better!”

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Posted 1 year ago

Dear Gemma, Thank you for your review, and for your important feedback. I would firstly like to apologise for the incorrect spelling of your middle name, this is something we will be looking into to understand what happened as it’s so important to get it right. Thank you for bringing this to our attention. I am also sorry to hear that your experience was not as we would expect. I will be investigating your father’s case and the contact made with you as this does not reflect our normal processes, or the care and empathy that I know the team have for the families they look after. In relation to the urns in which loved one’s ashes are returned, we have carefully chosen the ashes container for strength and green credentials, and the image wrap used is usually selected dependant on availability at the time. I’m sorry you felt this was not the best fit for your father, every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container prior to return. Please do not hesitate to contact me if you have any further questions. Kindest regards, Harriet Castle

Posted 1 year ago

“Very kind, courteous, patient and professional. Made a very difficult time that much easier.”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“Pure Cremation is a very good company. They are very helpful, and keep you updated throughout. I would certainly recommend them thats why I have given them 5 stars out of 5.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“Rachel Jones who i dealt with was so kind, helpful and understanding. Pure cremation were excellent from my first call to my dad’s funeral.”

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Posted 1 year ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning Rachel, we will pass on your kind words to them. Best wishes, Mia

Posted 1 year ago

“This is the second time I’ve been involved with someone using Pure Cremation. I am so impressed with their professional service that I have signed up for a plan for myself.”

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Posted 1 year ago

Taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind regards, Chloe

Posted 1 year ago

“Excellent service from the Time I purchased the plan to the return of my fathers ashes. Also I must say a big thank you to all the staff at Pure Cremation for there kindness and patience towards myself and family.”

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Posted 1 year ago

It was our honour, thank you for these lovely words. Kindest regards, Mia

Posted 1 year ago

“Everyone I spoke to on the phone was very helpful, kind, understanding, and up-to-date on what was happening with my father while in their care. This is the first time using pure cremation, but I would recommend them to people who ask me about them. I can not thank every enough for what they did for my family and for the kind support we were given. Thank you does not seem enough.”

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Posted 1 year ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. We are so pleased that this was your experience and that you felt well supported by our caring team. Kind regards, Mia

Posted 1 year ago

“Brilliant and straightforward. They took a lot of the stress off the relatives.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 1 year ago

“Kept me very well informed at every stage. Lady who delivered my husbands ashes very kind and thoughtful. Helped me through a traumatic time. Thankyou.”

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Posted 1 year ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Olivia

Posted 1 year ago

“The service was very caring, I was kept informed each step of the way. The staff were very compassionate and sensitive. My dad's ashes were returned home with respect. I was very impressed by the process from my first contact to the last.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 1 year ago

“I was pleased with everything from the start to the final delivery of my brother's ashes. Tracey was very helpful to speak to, as were other members of staff, who kept me fully informed throughout. Jim Wood who delivered my brother's ashes in a lovely urn and bag from Nutsford, was very nice and understanding at this very emotional and sad time. Thank you.”

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Posted 1 year ago

Thank you for this lovely review. I will pass this on to all colleagues who have been mentioned, they will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

“Pure cremation were clear, informative and supportive from my first call to enquire of their services to delivery of my loved ones ashes back to me. They kept me informed on every step of the journey and made this difficult journey that bit more manageable.”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 1 year ago

“I would recommend pure cremation to anyone the service from them from start to finish is outstanding even to receiving the ashes back they took all the hassles out so you had nothing to worry about”

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Posted 1 year ago

“The service and staff is excellent from collecting the deceased body to the day of cremation , a huge thanks to Alex, Danielle, Janet I think her name is and to Jim who delivered the ashes”

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Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. Thank you for sharing your experience which we know will help others. Kind regards, Olivia

Posted 1 year ago

“Pure cremation made this very distressing time in my life easier.They explained everything that I needed to do and could not of been more helpful.All the ladies I spoke to were lovely.This was definitely the right choice for my mum and myself thank you .”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your mum, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,575 reviews