Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,393 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for the kindness and support from the time of passing of my beautiful mum, right upto the delivery of my mums ashes. Made it so much easier not having to be at a Cremation. Cremations in person just brings the grieving back. The tears as we touch the coffin. We as a family didnt want that. We will however hold a Celebration of her life. Thank you once again”

Helpful Report

Posted 2 weeks ago

Thank you so much for your heartfelt review. We’re truly honoured to have been there for you and your family during this deeply personal time. We hope that the celebration of her life brings you all comfort. All the best, Pure Cremation Team

Posted 2 weeks ago

“Absolutely brilliant. Very professional,dignified and respectful. Everything came back perfectly wrapped with care. Recommend 100%”

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Posted 2 weeks ago

Thank you for your wonderful review. All the best, Pure Cremation Team

Posted 2 weeks ago

“From a very caring Greg who looked after us on the night my dad passed away , friendly Nick who kept us informed over many many weeks with the updates from the medical referee that Pure brought in to help us with the red tape around my dads uncertified death takibg the pressure off us which we are very grateful for, to Ryan who brought dad's ashes home to us, respectfully upbeat with his smiling face, helping to make a sad occasion a joyful one , and even reminding us that they are still there for us on the end of the phone if we need them .... We can truthfully say that we felt very well cared for from the start . A huge thankyou to all the Pure Cremation team for all you do to help grieving families .”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share this heartfelt feedback with us. We are honoured to have been there for you and your family during this difficult time. Your kind words about our team mean so much to us. We're glad to hear that Ryan's respectful and compassionate support when returning your dad's ashes had a positive impact. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Good overall service Mum was collected in a timely manner and choice of crematorium was offered . Quick service once dates confirmed and ashes delivered by hand by a lovely lady ! Inconsistent communication- tried to check details on registering the death and had differing advice on whether care home could action”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience with Pure Cremation. We sincerely appreciate your kind words about the care and support provided by our team during this difficult time. A senior manager will look into the communication concerns you raised regarding the death registration process. We will discuss your feedback with the relevant team to ensure we maintain the highest standard of care. If there is anything we can do in the meantime, please feel free to contact us at customercare@purecremation.co.uk or call us at 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“Very good, kept me informed at each stage of the processes.”

Helpful Report

Posted 2 weeks ago

Thank you for your positive feedback. We're glad to hear that our team kept you informed throughout the process, as we understand just how important this is at such a time. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Pure Cremation has my highest recommendation. From the initial call through to the personal delivery of the ashes, Pure Cremation excelled. Their professionalism, but also compassion shone through at every stage and made a difficult, emotional time, simple, seamless and dignified.”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful recommendation. We’re so glad that our team could bring compassion and professionalism to such a time. Your kind words truly affirm our commitment to providing a seamless and dignified service. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“From first point of contact to the altered arrangements for the ashes delivery all service was handled with professional compassion. At this very sad time we are grateful for the help and guidance given by Pure Cremation. We have no regrets for using this service.”

Helpful Report

Posted 2 weeks ago

Thank you for your heartfelt review. We are truly touched to hear that our team was able to provide you with the compassion and support you needed during such a difficult time. This means a lot to us. Warmest regards, Pure Cremation Team

Posted 2 weeks ago

“The team were fantastic throughout. From collecting dad with dignity and professionalism, keeping us updated and finally returning his ashes. A truly dignified process.”

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Posted 3 weeks ago

It has been an honour to support you at such a difficult time, and to hear of the care shown by the team. Thank you, Pure Cremation Team

Posted 2 weeks ago

“Made it extremly easy and staff were so helpful and informative”

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Posted 3 weeks ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the families we look after. Thank you, Pure Cremation Team

Posted 2 weeks ago

“No fuss no bother - very efficient. Cannot fault this company”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience. We know this will help others who may be considering a Pure Cremation either for themselves or a loved one. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“Very pleased with the service I got for my beloved partner Jack”

Helpful Report

Posted 3 weeks ago

We are glad to hear that you were pleased with the care provided by the team at this difficult time. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“They made the process so easy and done everything thank you so much”

Helpful Report

Posted 3 weeks ago

Thank you for your review. It is good to know that you were well looked after by our caring team. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“Wonderful service so compassionate friendly and understanding. Thank you 🙏 so much. From start to getting my Mum back home you have been fantastic. At times like this you need people like yourselves to take the pressure off. Thank you Pure Cremation”

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Posted 3 weeks ago

Thank you for sharing such a lovely review, it summarises everything we aim for in our care of families and their loved ones. The team will be pleased to know they were able to make a difference. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“From the initial phone call right through to the the personal hand delivery of our son's ashes in a beautiful biodegradable urn, Pure Cremation did an impeccable job. They were thoughtful, kind, communicative and considerate throughout. Thank you PC.”

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Posted 3 weeks ago

We are sorry for the loss of your son. It has been our honour to support you during such a difficult time. We appreciate you taking the time to share such kind words for the team. Thank you, Pure Cremation Team

Posted 2 weeks ago

“Dealt with everything with compassion from the very beginning, lovely team, always on hand and always kept us up to date with everything. 💯”

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Posted 3 weeks ago

Thank you for taking the time to share this with us. We are so pleased to hear that our lovely team gave you the support you needed. Many thanks, Pure Cremation Team

Posted 2 weeks ago

“The moment that I contacted you ,about the ssd lossof my brother , you all made a difficult time a lot easer. You kept me informed from start to finish. I was very happy with all the updates, throughout the whole process. When the remains were brought to me, the lady that delivered them, made me feel at ease, and we chatted about my brother which was lovely thankyou.”

Helpful Report

Posted 3 weeks ago

Thank you for highlighting the care that you received at each stage of the arrangements. This means a lot to the whole team who will be pleased to read your kind words. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“A few years sgo I took out a policy but after two years I cancelled because I realised it didn't provide the services I needed .Pure cremation is what it says a basic cremation unattended and furthermore u have no control over where the venue is Unfortunately I also lost over £400 over the two years as I could not not get the cash value of what I had paid in so customer be aware !”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback with us. We take pride in being transparent about our services, ensuring that each person can make a well-informed decision based on their needs. Our offering is a simple, unattended cremation, and we communicate this clearly at the time of purchase and in all our literature. The terms of our cancellation policy are outlined in the plan documents you received, and all plan holders have a “cooling off” period during which they can cancel and receive a full refund. We will reach out to you directly to gather further information and review the set-up of your plan. If there's anything more we can help with in the meantime, please don't hesitate to reach out to us at customercare@purecremation.co.uk or 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 weeks ago

“Very compassionate Very reliable very helpful can't praise them enough for the way i was treated at one of my most difficult times Thank you”

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Posted 3 weeks ago

The team will be very pleased to hear that their care and support made a difference to your family at this difficult time. Thank you, Pure Cremation Team

Posted 2 weeks ago

“Outstanding from start to finish My beautiful fiancé passed away unexpectedly, and Pure Cremation were sensitive, compassionate throughout the whole process. From the initial call to see what’s involved, to when the gentleman delivered her ashes back home to me, everything happened exactly as they promised it would. I have no reservations in recommending them whole heartedly.”

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Posted 3 weeks ago

Thank you for sharing this very moving account of your experience of making arrangements and how you were looked after by our team. We truly appreciate your recommendation. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“Excellent service very professional”

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Posted 3 weeks ago

Thank you for taking the time to share your positive experience of our care, it is greatly appreciated. Kind regards, Pure Cremation Team

Posted 2 weeks ago

Pure Cremation is rated 4.8 based on 4,393 reviews