Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,965 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 14th April 2025

Patricia S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish Pure Cremation we're very helpful and professional. Everything was explained and made it so easy for me as a 72 year old man to go through this time with no worries thank you.”

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Posted 5 days ago

Thank you so much for your lovely feedback. We're so pleased to know that we made things easier for you during this time. Knowing that we were able to guide you through everything clearly and take the worry off your shoulders means a great deal to us. All the very best, Pure Cremation Team

Posted 4 days ago

“Great service , very kind and efficient”

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Posted 6 days ago

Thank you for your wonderful feedback. All the best, Pure Cremation Team

Posted 5 days ago

“Happy with cost of funeral and service, would recommend this company.”

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Posted 6 days ago

Thank you for your positive feedback. It's really good to know you were happy with the cost and service, and we truly appreciate your recommendation. Best wishes, Pure Cremation Team

Posted 5 days ago

“From start to finish we have received nothing but 5 star treatment”

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Posted 6 days ago

Thank you so much for your fantastic review, Louise. Kindest regards, Pure Cremation Team

Posted 5 days ago

“The whole team were amazing, thank you.”

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Posted 6 days ago

Thank you so much for your wonderful review, Dawn. We're thrilled with your kind words about our team. Best wishes, Pure Cremation Team

Posted 6 days ago

“Looked after my Mum with honour and dignity from collecting her from the hospital to returning her ashes to your door,and kept you updated through the whole process.”

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Posted 1 week ago

Thank you for taking the time to share this very moving account of your experience. All the very best, Pure Cremation Team

Posted 6 days ago

“From the very beginning Pure Cremation have been so kind. Everyone has shown a huge amount of understanding & compassion, answering all my questions in such a kind caring way. I cannot recommend Pure Cremation enough. They have kept in touch with me through every step, contacting me frequently which I found very comforting. Thank you from the bottom of my heart. You have all made a difficult & sad situation a lot easier to deal with.”

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Posted 1 week ago

Thank you so much for your review, Tracy. We’re truly touched by your kind words. We are dedicated to being there for our families every step of the way, and we’re grateful to have been able to help your family. Take care, Pure Cremation Team

Posted 6 days ago

“Getting the Pure Cremation and speaking to a person was fine and went well, but arranging for the passed person picked up from a hospital was a fight.”

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Posted 1 week ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we are concerned to learn of your experience. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do to assist you, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. We’re here to help and ensure your concerns are addressed. Kind regards, Pure Cremation Team

Posted 6 days ago

“Really pleased with the service we received from Pure Cremation. Kind and considerate service and we were kept up to date at every state of the process. Thank you”

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Posted 1 week ago

Thank you for your positive feedback. It's good to know that our dedicated team supported you at every step. Kindest regards, Pure Cremation Team

Posted 6 days ago

“Julia was very helpful and kept me informed about my dad”

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Posted 1 week ago

Thank you for your kind words. We're glad to hear that Julia was of great help throughout your dad's arrangements. Thank you for sharing your feedback with us. Best wishes, Pure Cremation Team

Posted 6 days ago

“Excellent service”

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Posted 1 week ago

Thank you for taking the time to share your feedback with us, Tina. Your words mean so much to our entire team. All the best, Pure Cremation Team

Posted 6 days ago

“Everything was done to a high level of satisfaction, always in touch and considerate to our circumstances especially Wendy who was our contact, thank you”

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Posted 1 week ago

Thank you for your wonderful feedback. We are thrilled that we could provide you with the highest standard of service during this time. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Very professional and respectful throughout the whole process. Took all the stress away and made it a very simple experience, which means a lot at such an emotional time. I couldn't recommend Pure more.”

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Posted 1 week ago

Thank you so much for your wonderful review, Jeremy. We truly appreciate your kind words and are delighted to hear that we could help alleviate the stress during such a difficult time. Your recommendation means a lot to us. Wishing you all the best, Pure Cremation Team

Posted 1 week ago

“My mother had set up her plan with Pure Crematon which removed so much stress and anxiety for us all when she passed away. The team at Pure Cremation were respectful, kind, compassionate, clear and reassuring. I felt supported every step of the way.”

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Posted 1 week ago

Thank you for your kind words about our service. We are so pleased that we could remove a lot of the stress and anxiety for you and your family. It's also great to hear that you felt reassured and supported at every step. All the very best, Pure Cremation Team

Posted 1 week ago

“excellent service, respectful and helpful. looked after mum all the way. hand delivered ashes to me for a remembrance service later in the year. exactly what mum wanted. so pleased it took all the worry out of planning a funeral. pure cremation handled everything after mum passed in hospital - i just did registered the death. so easy. lovely people, very kind. the crematorium looked lovely, they sent a lovely brochure, with super pictures, and they plant a tree for every service they do, which was a beautiful added extra. i would highly recommend pure cremations - i have already looked into getting a plan for myself - it makes it easier for the family and friends left behind. thank you so much for all your help.”

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Posted 1 week ago

Thank you for your amazing feedback. We are touched by your review and it's really good to know that we could fufil your mum's wishes and we hope that the remembrance service later this year brings you all comfort. All the best, Pure Cremation Team

Posted 1 week ago

“The service from Pure Cremation was mainly positive. The staff were helpful and supportive and receptive. Unfortunately, I only gave a 4 star review due to 2 reasons. Firstly, we were not contacted from Pure Cremation regarding the time of Mums ashes being returned despite being told we would receive an email the day before. Secondly, we received a letter addressed to Mum from Pure Cremation regarding a gift card. This was a number of weeks after she had died. As you can imagine, this was upsetting for my elderly father and myself.”

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Posted 1 week ago

Thank you for your feedback. We're glad you were satisfied with the service and found our team supportive and helpful during the arrangements. However, we are concerned to learn about your experience during the return of the ashes and the correspondence you received addressed to your Mum. We would like to look into this immediately and would kindly ask for further details so that we can address your concerns. Please email us at customercare@purecremation.co.uk, including "review" in the email subject and your Mum's full name, your full name and preferred contact details. If there is anything else we can do in the meantime, please let us know by calling us directly on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 week ago

“Thoroughly professional experience from start to finish, whilst remaining emphatic and friendly.”

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Posted 1 week ago

Thank you for your wonderful words. We strive to provide both professionalism and empathy in every interaction, and we're thrilled to hear that you felt supported throughout the process. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Our son had terminal cancer age just 41. It was his decision to use Pure Cremation and we are very pleased he did. He died at home and we had plenty of time to say our goodbyes. From collection at home they were very respectful, and upon arrival at Andover we were kept informed regularly, all paperwork was done it was a very smooth transfer up to his committal, the date this was to be done and the return of his ashes seven days later. I and many of my family and friends will choose Pure Cremation in the future.”

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Posted 1 week ago

Thank you for sharing your story. It's great to know that our team could support you and your family with respect and care. Your kind words mean a lot to us, and we appreciate your trust in our services for the future. Best wishes, Pure Cremation Team

Posted 1 week ago

“Excellent service from start to finish .”

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Posted 1 week ago

Thank you for your wonderful feedback, Peter. Best wishes, Pure Cremation Team

Posted 1 week ago

“Thank you for your prompt and efficient, courteous service.”

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Posted 1 week ago

Thank you so much, Carole. We are delighted with your review and feedback. Kindest regards, Pure Cremation Team

Posted 1 week ago

Pure Cremation is rated 4.8 based on 4,965 reviews