Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,542 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kind and caring, keeps you up to date on everything . It took the worry off our hands”

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Posted 1 week ago

Thank you for your kind words. We're so glad that our support helped ease your worries. Your feedback truly means a lot to us. All the best, Pure Cremation Team

Posted 1 week ago

“Absolutely fantastic service Highley recommended x”

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Posted 2 weeks ago

Thank you for your positive feedback. We truly appreciate your support and recommendation. Best wishes, Pure Cremation Team

Posted 1 week ago

“I was concerned about the amount time it took to get to the cremation and the amount of time it was going to take to deliver my wife’s ashes to me. Pervert a phone call sorted out the delivery of the ashes and overall I was concerned that they were constantly advertising on tv and yet they were taking three weeks to get to the cremation. However, the driver who delivered my wife’s ashes was dressed in black and was very pleasant and handed her ashes over in a very reverend manner. He came in and was very consoling and pleasant. So all in all I was pleased with Pure Cremation.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback. We truly appreciate your kind words about the team member who returned your wife’s ashes, and we’re so glad that they provided the comfort you needed during this emotional moment. We will look into your concerns about the time frames and review the arrangements based on your feedback to ensure that everything was managed within our expected time frames. If there is anything more we can do in the meantime, please don't hesitate to contact us. You can reach us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kind regards, Pure Cremation Team

Posted 1 week ago

“If it wasn’t for the lovely lady who delivered my Grandad back to me you would have got a zero!!! My Grandad died at 1pm on the 22nd of November , the nursing home called to let you know at 1:30pm and by 1:33pm a young girl called my phone asking me all types of questions, I asked her “Please can you call back in a bit” he’s literally not even cold, she was rude and COMPLETELY out of order and wouldn’t listen to my requests causing me to feel pressured into completing the phone call there and then, I was in floods of tears and she just didn’t care. I will NEVER recommend”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Everything went as planned and all staff I spoke to showed care and compassion.”

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Posted 2 weeks ago

Thank you for taking the time to share your experience. Your positive feedback means the world to us. Kindest regards, Pure Cremation Team

Posted 1 week ago

“They looked after my mum/wife from picking her up from hospital and to bring her back home”

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Posted 2 weeks ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Pure Cremation Team

Posted 1 week ago

“Thank you Pure Cremation. Professional, respectful, excellent customer service. Kept me informed at each step. It was reassuring to be given my own person as point of contact. Very sensitive to our circumstances. When ashes were returned to me, the professionalism, respect and kindness and care was excellent. I am very happy to be an advocate for pure cremation after my experience.”

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Posted 2 weeks ago

Thank you so much for your heartfelt review, Marion. We're delighted to hear that our team provided the professionalism and support you needed during this sensitive time. It's wonderful to know that having a dedicated point of contact was reassuring for you. Best wishes, Pure Cremation Team

Posted 1 week ago

“The staff were very helpful, friendly and were very good at informing me with the service and how things were done.And when the gentleman brought Mum s ashes back he was very minded and friendly .I would recommend your company from alison”

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Posted 2 weeks ago

Thank you for sharing your experience with us. We truly appreciate it, as it means a lot that we could provide you with clear information and ensure everything went smoothly. We are also grateful for your kind words about the gentleman who returned your mother's ashes. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Excellent service, from the initial phone call, everyone was professional and understanding”

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Posted 2 weeks ago

Thank you for your kind words, Julie. We are thrilled with your feedback. All the best, Pure Cremation Team

Posted 1 week ago

“A calm & compassionate service.”

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Posted 2 weeks ago

Thank you for your lovely review. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Very simple and easy to deal with in such a traumatic time. All staff I dealt with was very friendly and helpful and explained what would happen when and kept me in the loop of what was happening.”

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Posted 2 weeks ago

Thank you for your touching feedback. We are very pleased to hear that our care and support made a difference to your family. Best wishes, Pure Cremation Team

Posted 1 week ago

“Everything from the initial contact to the delivery of my father's ashes was handled sympathetically and efficiently . It felt like a very personal service”

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Posted 2 weeks ago

It was our honour, thank you for these lovely words. All the best, Pure Cremation Team

Posted 1 week ago

“The service we received from Pure Cremation was totally professional and yet very friendly and kind from first contact to the ashes being delivered personally to our home. I would use them again.”

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Posted 2 weeks ago

Thank you for your kind words. We're truly grateful that you took the time to share your experience and we’re honoured to have been able to support you and your family. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“My experience with Pure Cremation, after my mother died recently, was stress free. All the staff were very professional and caring, from the moment I informed them of her death, and continued right through the whole process, including the delivery of her ashes.”

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Posted 2 weeks ago

Thank you so much for taking the time to share your experience with us. Your kind words about our team’s professionalism and care mean a great deal to us. It’s our priority to ensure every step of the process is handled with respect and compassion, and we’re glad to know that we were able to meet your expectations. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Pure cremation have been so thoughtful and very helpful and very compassionate through this very difficult time.”

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Posted 3 weeks ago

Thank you for sharing this positive feedback with us. It’s so important to us to be there for families during the hardest times, and it means a great deal to know our care and compassion made even a small difference for you. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“I got my son’s ashes back yesterday from a very caring kind person. I cannot fault them whatsoever. He is now in is bedroom again. The very kind lady who looked after me during is resting made me feel, my son was being looked after. They did everything I asked and it’s exactly how we wanted it.I knew he was being cared for and Thankyou so much for fetching him home for Xmas with us. Xxxxxx”

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Posted 3 weeks ago

Thank you for taking the time to share your amazing feedback. It’s truly touching to read your kind words, and we're so glad we could fulfil your wishes exactly as you wanted. Knowing your son is back home with you for Christmas and that you felt he was cared for every step of the way means everything to us. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“My family and I have been greatly impressed by your prompt and sensitive attention to my brother's cremation. I'm pleased that I, too, am linked to Pure Cremation for when my time comes. I wish that all our post-bereavement affairs would go as smoothly.”

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Posted 3 weeks ago

Thank you so much for your heartfelt words. It means a lot to us that we could be there for you and your family. All the very best, Pure Cremation Team

Posted 3 weeks ago

“The ashes took a long time to come back, we were told it was local but it wasn’t and we had to chase communication which made it quite a stressful experience. It wasn’t as easy as we thought it would be and took a month and a half to finish the process”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we truly appreciate you bringing these points to our attention. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 weeks ago

“Very kind and friendly support throughout the whole process. My special thanks to Christine for her personal communications.”

Helpful Report

Posted 3 weeks ago

Thank you for your lovely feedback. We’ll be sure to pass along your special thanks to Christine—she’ll be delighted to know her personal touch made a difference. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“I cannot praise Pure Cremation highly enough. Throughout this very sad time all the people I have encountered have been thoughtful, courteous and kind to me. They kept me informed at every stage and I felt that my needs were their priority. I have no hesitation in recommending them.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your heartfelt feedback. We’re truly grateful for your kind words about our team and the care you received. Knowing that you felt supported means everything to us. All the best, Pure Cremation Team

Posted 3 weeks ago

Pure Cremation is rated 4.8 based on 4,542 reviews