Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,394 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the saddest day of my life, the staff at Pure Cremations were so kind, helpful and efficient. They treated my darling with such dignity. I could not have asked for anything better. Thank you.”

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Posted 2 months ago

Thank you so much for your kind words. It means a great deal to know that our team could offer comfort and support when you needed it most. All the best, Pure Cremation Team

Posted 2 months ago

“My dear wife recently passed away and in compliance with her wishes for a discreet and private end to her time on this earth I contacted Pure Cremation. This is where discreet and private ended. Two gentlemen, who I cannot fault, arrived outside my house to collect my wife in a van. Emblazoned with the company name for all my neighbours and every person on the journey into my street to see I was appalled. Why are you using my wife's death to advertise your services. The van drivers were polite and showed me every kindness. Around a week later I was with my brother and I noticed I'd missed a call from Pure Cremation. I thought I'd missed the call confirming my wife's return me. I immediately called back A young man confirmed who I was and then launched into a sales pitch for cremation plans for me. I was taken aback, is this call not about the return of my wife, I asked was he aware my wife was with his company and not returned yet. I thought perhaps he'd seen me researching the Web site. He confirmed he did know and did I want any information. I was sickened and angry. Despite knowing my wife had still not been returned home he still made the call to sell me something. I wouldn't want anyone to go through the pain I went through with this company so I cannot recommend.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“Pure Cremation have been very professional also compassionate and have kept me informed every step of the way to committal and personal return of my dear friends ashes. Thank you”

Helpful Report

Posted 2 months ago

It has been our honour to look after your dear friend and to support you. Thank you for this lovely review. Best wishes, Pure Cremation Team

Posted 2 months ago

“My sister had an account with pure cremation ltd I was very happy with your service from the start ,until the finished cremation, and her remains were returned to me”

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Posted 2 months ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a Pure Cremation for a loved one. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Excellent service from start to finish. Even when Ryan hand delivered my mums ashes back he was so kind and considerate. Customer service team was fantastic too and kept me informed with all details throughout. Thankyou to Pure cremation xx”

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Posted 2 months ago

Thank you so much for your kind words. We're touched by your feedback about Ryan and the team and how they supported you. Best wishes, Pure Cremation Team

Posted 2 months ago

“In their brochures they clearly laid out everything they would do in the event of a death in our family. Un-expectantly my wife was taken suddenly and they were there 24/7 helping in every possible way. They provided an excellent, caring and fully supportive service throughout this very stressful and trying time. A really excellent Company that takes away a lot of the worries and provides a dignified service. I truly recommend them for their loving, caring attitude and attention to detail. Thank you all for what you have done.”

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Posted 2 months ago

Thank you for taking the time to share your experience during such a difficult time. We are so sorry for your loss and are truly touched that our team was able to provide the care and support you needed. It’s our mission to make these challenging moments a little easier. All the best, Pure Cremation Team

Posted 2 months ago

“I used pure cremation when my dad recently passed away, I cannot be more thankful for everyone involved literally was amazing from beginning to end, was very much involved with every step of the way, felt at ease and was given so much comfort in every way possible , knew I had left my dad in amazing loving care on his final journey”

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Posted 2 months ago

Thank you for highlighting how much care our lovely people devote to our important work. The team will be quietly thrilled with these lovely comments. All the best, Pure Cremation Team

Posted 2 months ago

“Very professional at the difficult time of loosing my dad .”

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Posted 2 months ago

Thank you for your review. It is good to know that our care made a difference when it really mattered. Best wishes, Pure Cremation Team

Posted 2 months ago

“We are very pleased with the way they have delt with my mums ashes I am highly satisfied thank you”

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Posted 2 months ago

Thank you for your review. We are pleased we could offer the support you needed during this time. Best wishes, Pure Cremation Team

Posted 2 months ago

“Excellent, professional service, very helpful during the whole ordeal.”

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Posted 2 months ago

It was our honour, thank you for these lovely words. All the best, Pure Cremation Team

Posted 2 months ago

“We as a family want to thank everyone at Pure Cremation for the impeccable way they conducted mums cremation & return to us. From the 1st phone call i had to make to them on her death they treated us with so much respect and care. The couple that collected Mum both showed respect and care to Mum and the grieving family. Everyone i spoke to during the process showed the same care and respect. The two Ladies that returned Mum to me were caring, friendly and very patient. I will be using their services when the time comes.”

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Posted 2 months ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Best wishes, Pure Cremation Team

Posted 2 months ago

“Excellent service”

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Posted 2 months ago

Thank you for taking the time to leave a review and rating us with 5 stars. Kindest regards, Pure Cremation Team

Posted 2 months ago

“I am beyond impressed with the service my mum and I received in arranging cremation with Pure. There was no pre paid plan in place for my Dad but from start to finish they staff were outstanding! They explained the process professionally and thoroughly with so much compassion I am over whelmed. Everyone we had contact with were so kind and thoughtful even to the point of leaving me a voicemail having spoken to my mum about arrangements for the delivery of Dad's ashes, to let me know she became upset on the call and I may want to check in with her! When the ashes were delivered the lady was so kind to my mum it meant the world. I cannot recommend Pure Cremation enough for their service at such a difficult and what can be an over whelming time Thank you so much for everything. Sharon x”

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Posted 2 months ago

Thank you so much for your review. We’re glad that our team’s thoughtfulness, from guiding you through each step to checking in on your mum, made a difference. All the best, Pure Cremation Team

Posted 2 months ago

“Everything was done for me, received mams ashes very happy with your service thank you”

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Posted 2 months ago

Thank you for taking the time to share your feedback with us. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Excellent service from the beginning to the end caring but efficient they kept me informed every step of the way and my husbands ashes were hand delivered at a time convenient to me by the most loveliest lady called Helen who was very comforting to me they made such a bad time more bearable Excellent service”

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Posted 2 months ago

Thank you so much for your kind words. We’re honoured to have made this challenging time a little more bearable for you. Best wishes, Pure Cremation Team

Posted 2 months ago

“Couldn't off asked for any better very personal and always kept in contact really happy with service”

Pure Cremation 5 star review on 31st August 2024

Helpful Report

Posted 2 months ago

Thank you for your positive feedback about the service you received, it means a lot to us. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Words cant describe how much I appreciate everything that pure cremation has done for me. At this devastating time i was unsure about what I was doing but the pure cremation team talked me through it step by step with kindness and compassion throughout. They looked after my father with the upmost care and respect and I cant thank them enough. My father is back home with me now, and at this heartbreaking time I'm comforted to know he was well looked after. I will forever be grateful.”

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Posted 2 months ago

Thank you so much for your moving words. We are truly sorry for your loss, and it means the world to us that we could provide some comfort during such a heartbreaking time. We’re glad to know that our team were able to guide you through the process with kindness and compassion. Best wishes, Pure Cremation Team

Posted 2 months ago

“A very well run company keep you informed what's happing in all brill service would recomend to others Derek Hollins (son) it was my mother that died”

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Posted 2 months ago

Thank you for sharing your experience of our care. It was an honour to care for your mother. All the best, Pure Cremation Team

Posted 2 months ago

“Very kind and kept me informed. 2 weeks to collect from hospital whuch was longer than I expected but thar probably was the hospital taking so long with paperwork. It was what my brother wanted but would not be for me. Must put after cremation was quick to bring the ashes to me in a lovely container.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review and for your positive feedback. We will review your brother's arrangements to ensure that everything was carried out in line with our expected time frames. Kind regards, Pure Cremation Team

Posted 2 months ago

“Careing and compassionate through the whole process. Kept informed through the whole process and what was happening and when”

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Posted 2 months ago

It is so good to hear that you received the care and support that you needed. Thank you for your kind words. Best wishes, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,394 reviews