Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 4,629 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish everything was explained to me when I lost my dad.I was kept up to date with everything and could contact them at anytime.Nothing was too much trouble”

Helpful Report

Posted 3 months ago

Thank you for your touching review. It’s wonderful to know that you felt supported and informed throughout the process. Best wishes, Pure Cremation Team

Posted 3 months ago

“So glad we chose Pure Cremation, not only were they very professional, but were also compassionate, helpful and always willing to answer our questions and couldn't do enough for us ,I would 100%recommend them.”

Helpful Report

Posted 3 months ago

Thank you so much for your heartfelt review. We're thrilled to hear that you found our team to be both professional and compassionate. It means a lot to us to know that we could support you during this time. Warm wishes, Pure Cremation Team

Posted 3 months ago

“Our mum passed unexpectedly which was a shock to us all. The first phone call we had as with a lovely lady who helped us tremendously. However, from then it just went down hill. I made a phone call after the coroner had advised that my mum had been released. We you advised that you hadn’t got the paperwork, which when I complained you in fact had the paperwork. Then the day after the cremation day I was called not once but twice to say my mum had been cremated. There is need of a more personal touch this process for us even though we know it a direct cremation felt so robotic.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 months ago

“I recommend Pure Cremation for piece of mind all your worries are put to ease. They treat me with dignity when my dad passed away.”

Helpful Report

Posted 3 months ago

Thank you. We are very pleased that our care and support made a difference to your family. All the best, Pure Cremation Team

Posted 3 months ago

“Absolutely incredible service from the point of contact after my father passed away until having his ashes hand delivered to me. Such a kind, respectful company who kept me informed throughout the process and today I received a certificate stating that they have planted a tree honouring my father. Just incredible and I would highly recommend to anyone. It really does help those left behind to have with one less thing to worry about. Faultless”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We are glad that our service provided you with comfort during such a difficult time. Wishing you all the best, Pure Cremation Team

Posted 3 months ago

“Excellent service, kept me informed of what was happening regarding my late mother, at every stage. Staff were very helpful and kind.”

Helpful Report

Posted 3 months ago

Thank you for your heartfelt review. We are grateful that we could provide you with support and kindness during this difficult time. Take care, Pure Cremation Team

Posted 3 months ago

“Everyone was very respectful and you do feel they care”

Helpful Report

Posted 3 months ago

It was our honour, thank you for these lovely words. All the best, Pure Cremation Team

Posted 3 months ago

“Thank you all for your help kindness and support at a time when I needed it. Everyone I spoke to was extremely compassionate and kind. I and my family are grateful for all of your help.”

Helpful Report

Posted 3 months ago

Thank you for highlighting each stage of care that you received, this means a lot to us. Best wishes, Pure Cremation Team

Posted 3 months ago

“I am once again very impressed with the whole process with Pure Cremation Everything went according to plan and everyone I dealt with was very polite, caring and compassionate. I would highly recommend you to anyone who wants a complete service with no hassle at all Many Thanks”

Helpful Report

Posted 3 months ago

We are so pleased to hear that our lovely team gave you the support you needed. Thank you for taking the time to leave a review. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Pure understanding, fully informed at all times and gracefully handle/ just easy and having a tribute later instead of a funeral , I lost my daughter SO PAINFUL but eased by pure cremation”

Helpful Report

Posted 3 months ago

Thank you, we are touched by your kind words and the fact that you took the trouble to share your experience with others. Best wishes, Pure Cremation Team

Posted 3 months ago

“They helped us so much very understanding and caring genuinely listened to us”

Helpful Report

Posted 3 months ago

Thank you for your kind words, we're honoured to have been there for you. All the best, Pure Cremation Team

Posted 3 months ago

“As someone that had never had to make arrangements after the death of a loved one, I cannot thank pure Cremation enough. Respectful, compassion, thorough- exactly what is needed at such a difficult time. Thank you so much.”

Helpful Report

Posted 3 months ago

Thank you for your kind words. We’re truly grateful that we could provide the respect, compassion, and guidance you needed during such a difficult time. It’s our privilege to support families like yours, and we’re honoured to have been there for you. Best wishes, Pure Cremation Team

Posted 3 months ago

“It’s one of the worst things in life to lose your mum but pure cremation made it easy to deal with even thro it’s never easy I would use them for myself thank you so much Maxine gatward”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share this kind feedback with us. It's good to know that we were able to make this difficult time that little bit easier for you. All the best, Pure Cremation Team

Posted 3 months ago

“I was super-impressed with Pure Cremation - my brother had chosen this option, and to be frank, I thought it would be very clinical and functional. The whole process was caring, extremely respectful and very efficient. I had several phone calls and emails keeping me informed at each step. I was very, very impressed that my brother's ashes were delivered in person. If this is your choice, I cannot recommend them enough.”

Helpful Report

Posted 3 months ago

Thank you so much for your heartfelt review, Sarah. We’re truly grateful for your kind words and are glad to hear that the process exceeded your expectations. It’s our priority to provide a caring and respectful experience, and we’re pleased that you felt supported throughout. Best wishes, Pure Cremation Team

Posted 3 months ago

“I am still waiting for my gift voucher if £200”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review. We will reach out to you directly to look into this for you. Please let us know if there is anything else we can help with in the meantime. You can contact us via email at customercare@purecremation.co.uk or on 0800 033 7737 Monday to Friday 08:30 - 20:00, Saturday 09:00 - 17:00. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Simple and efficient nothing was to much trouble they kept you updated every step of the way.”

Helpful Report

Posted 3 months ago

Thank you for this touching feedback. We're glad that you felt well-informed at every stage of care. Best wishes, Pure Cremation Team

Posted 3 months ago

“Extremely disappointed with pure Cremation. Mum chose them as she wanted no fuss and no added stress for us. Sadly that wasn't the case. On one phone call they got her gender wrong. Another phone call her name wrong. They took over 4 weeks to collect her from hospital. When mum was returned to me it was a very quick uncaring process which left me feeling empty and disappointed.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience with us. We are concerned by your feedback and we would like to look into this further. We would be grateful if you could contact us at customercare@purecremation.co.uk with your mum's full name and date of birth. Kind regards, Pure Cremation Team

Posted 3 months ago

“From first phone call to final visit to deliver lovely casket everyone was very kind taking all the worryaway from me. Love to everyone x”

Helpful Report

Posted 3 months ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. All the best, Pure Cremation Team

Posted 3 months ago

“From start to finish this company has been absolutely professional, kind caring, informative and helpful. The process has taken the stress away, albeit we knew our father was being treated with dignity, gave us peace of mind. We would highly recommend & personally like to thank everyone we spoke to you were all amazing.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful 5-star rating. Your kind words and recommendation mean a lot to us. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Excellent service from start to finish. No complaints whatsoever.”

Helpful Report

Posted 3 months ago

Thank you for this lovely review. It has been our privilege to support you. Best wishes, Pure Cremation Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 4,629 reviews