Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,581 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with this service, I admit I was a little apprehensive as its a different concept, its what my dad wanted and had arranged. Well I was so glad he did, it took a lot of stress away from us left behind, staff were compassionate and so very helpfull from the 1st call to the day he was brought home. I would definitely recommend pure cremation”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

“I found the staff at Pure Cremation very understanding, helpful, polite and considerate. I was kept lnformed at all stages of proceedings. I thoroughly recommend the use of this company.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 2 years ago

“What amazing service. Everything we could have wished for from pre-paying for the plan, the amazing service when calling to notify of the death of my dad and the incredibly respectful drivers. We were notified every step of the way and felt it was personal, despite the nature of pure cremation. The ashes were returned to us this week, and again, we were so grateful for the wonderful service shown by the driver. It has made it easy, private and taken away the trauma of a funeral service. Thank you all so much.”

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Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 2 years ago

“Very friendly and helpful”

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Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

“Brilliant service from start to finish. People on the phone and tge gentleman that brought my dad saflry home were very respectful and polie.”

Pure Cremation 5 star review on 10th November 2022

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Posted 2 years ago

It is our privilege to have been asked to care for your dad and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 2 years ago

“I cannot thank Pure Cremation enough for their kindness and help during this difficult time from the first phone call to the delivery of my father’s ashes. I would highly recommend this company.”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 2 years ago

“Fantastic service, professional respectful and kind. Kept informed and given choices at every stage and the whole thing was over and done within the month as my Mum hoped. She was hand delivered to us in a beautiful urn by a lovely lady who handled her and us with the upmost care and compassion, Thank you.”

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Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face-to-face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 2 years ago

“Really helpful people and no trouble what so ever”

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Posted 2 years ago

What a lovely review. This made us smile. Kind regards, Chloe

Posted 2 years ago

“Pure cremation were with us every step of the way. They made this difficult time so much more stress free. So professional, polite, in informative. Very highly recommended. We've told all friends & family it's the way to go and alot if people have said they will be using Pure Cremation when they learned how easy and pleasant or was for us. Thank you Pure Cremation from the bottom of our hearts XXX”

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Posted 2 years ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 2 years ago

“Exactly what my mum wanted, to spare everyone the grief that a funeral entails. It’s definitely what I’ll be having myself. Thank you Pure Cremation”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you as a plan holder and regard this as one of the highest compliments anyone can give our service. Kind regards, Chloe

Posted 2 years ago

“My Father died suddenly, totally alone, till found by a family member. Pure Cremation we’re contacted and their attendance is nothing but outstanding. I was kept informed each step of the way, till finally my Father was put to rest. His ashes, after being advised with a phone call as to the date of the cremation, were then delivered back to my home with kindness and servility. I am now in the process of arranging my own and my husbands cremation with this company. Courteous, polite, true sympathy for the family….. Thank you one and all for your excellent service 🌹❤️”

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Posted 2 years ago

What a touching review, you have summarised everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Mia

Posted 2 years ago

“Perfect service You couldn't ask for anything better”

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Posted 2 years ago

Thank you for this touching review. Kind regards, Mia

Posted 2 years ago

“We would like to say thank you for everything.”

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Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kind regards, Mia

Posted 2 years ago

“Having had to suddenly cancel due to Hositpal's red tape' Pure cremation were so helpful when we were able to sort out my friend's cremation. She wanted her ashes to go back to Turkey where she had hoped to retire and Pure cremation sorted everything out along with a formal letter to allow me to travel with the remains. Can't thank them enough. It just made a horrible situation a little easier.”

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Posted 2 years ago

Thank you for these kind words, we are so pleased our staff were able to help you fulfil your friend's last wishes. Kind regards, Mia

Posted 2 years ago

“Thank you so much for dealing with a very difficult time in a very sensitive way. From Chloe- dedicated point of contact to the drop off service provided first class would highly recommend”

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Posted 2 years ago

What a wonderful review, thank you for taking the time to share your experience of our care. Kind regards, Mia

Posted 2 years ago

“Appalling service and communication ignored and no details sent. They even lied to their own delivery driver who brought Mums ashes back.. Contacted them through social media and ignored. Will be requesting Father's pre payment back due to their shocking service with Mums ashes.”

Helpful Report

Posted 2 years ago

We are sincerely sorry that you remain unsatisfied with our responses to your multiple negative reviews, including contact from a senior manager during the arrangements. During this contact we explained that our care was impeded by the hospital, and you appeared satisfied with that explanation at the time. Call recordings confirm that the date for the ashes return was confirmed with you verbally, but we accept that the emotional state of the bereaved demands all such information is best given in writing, and we have amended our procedures accordingly. We hope that having your mother's ashes home has brought a measure of comfort. Kind regards, Mia

Posted 2 years ago

“It was my husband's wish to have a direct Cremation. My heartfelt thanks go to everyone at Pure Cremation for their professionalism, respect and compassion. From my first contact with them to the delivery of my husband's ashes I was kept informed every step of the way.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Mia

Posted 2 years ago

“Everything from start to finish was perfect and the staff where both helpful and understanding”

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Posted 2 years ago

These touching words will be greatly appreciated by our dedicated team, thank you for sharing. Kind regards, Mia

Posted 2 years ago

“The good old age off you get what you pay for this service is for anyone who wishes to save money stress to family/friends of there loved one & scatter there loved 1s ashes in there own time. Unfortunately you don't get a guarantee off when your loved one will be cremated & the communication wasn't always good. I was informed my wife would be cremated on the Friday but in fact she was cremated on Saturday unable to supply time. Apart from this the return off ashes was very good my wife arrived back to me safely by hand delivery and in a lovely urne with a beach picture very touching. My wife had the over 50s plan for reference . I would recommend pure cremation to anyone as long as they are 100% aware off full details”

Helpful Report

Posted 2 years ago

Dear Mr Wright, Thank you for your review noting your experience with Pure Cremation. I am sorry to hear that this did not meet our usual high standards, and I have had a look at the detailed notes on your wife’s record to understand what happened on this occasion. I can see that we were made aware of a discrepancy on the paperwork the coroner provided that conflicted with information we had on our records. Although you were made aware of this and the paperwork was rectified in time for the cremation date, we were then awaiting the final legal paperwork for cremation from the Medical Referee at the crematorium. The committal took place on Friday 21st October, but the cremation took place within the 72 hour period that is used at the discretion of the crematorium. I am glad to hear that the rest of the process went smoothly. Please do not hesitate to contact us should you have any other questions. Kind regards, Harriet

Posted 2 years ago

“From start to finish Pure Cremations where fantastic. Informative, caring, helpful, above and beyond. Would recommend to family and friends. Thank you Pure Cremations for making a difficult situation easier!”

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Posted 2 years ago

It is our privilege to have been asked to care for your loved one and it is heart warming to hear that we met your needs when it really mattered. Kind regards, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,581 reviews