Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,560 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Cremation was stress-free from the day I booked it to the day my husband's ashes were hand-delivered to me at my house. I can't thank them enough for making, what was a stressful time, a lot easier. Thank you.”

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Posted 1 year ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 1 year ago

“Extremely pleased with the service provided for my mum by Pure Cremation. I was kept up to date every step of Mum's journey. Couldn't have asked for a better service.”

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Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. Kind regards, Chloe

Posted 1 year ago

“Simple enough process, staff were great however it took a few hours in a phone queue to get through to actually speak to someone to start process just after my dad died, this was upsetting. I also had to call a number of times to arrange to get my dad's ashes returned after 6 weeks”

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Posted 1 year ago

We appreciate your time in completing this review and for sharing your valuable insights with us. A Senior Manager will reach out to you directly to discuss the points you have raised. Kind regards, Chloe

Posted 1 year ago

“The service has been impeccable they got in touch straight away and kept me informed. The service was explained in straightforward terms and with respect to our feelings. Connor was lovely and guided me through the process with just the right level of contact. The ashes were delivered on time by a lovely man called Steve and the package was as expected and he gave Mum time to chat.”

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Posted 1 year ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning Connor and Steve, we will pass on your kind words to them. Kind regards, Chloe

Posted 1 year ago

“We had no idea what to expect as this was our first experience of a 'direct cremation'. Pure Cremation have been wonderful. Thoughtful, supportive, professional and kept us informed at every step. Add to this the very reasonable cost, compared to a full funeral, we would highly recommend them.”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 1 year ago

“Excellent service, I cannot fault the customer service especially from Connor. Very dignified. Thank you”

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Posted 1 year ago

Thank you for this lovely review. We will pass this on to Connor who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

“Excellence service”

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Posted 1 year ago

We appreciate your time in reviewing our service. Kind regards, Chloe

Posted 1 year ago

“Polite, helpful and showed respectful when the lady delivered the ashes.”

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Posted 1 year ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face-to-face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 1 year ago

“Compassionate, communicative, efficient, accommodating, using Pure really helped us enormously to cope with a totally unexpected death in our family just before Christmas when all the normal services were completely over-burdened. It's very lovely to have James back home so quickly. Thank you.”

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Posted 1 year ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 1 year ago

“When my wife passed away I rang pure cremation who picked her up from the care home that night. After the collection they were fully engaged with me on all details and returned the ashes in a very tactful manner. A most highly professional company with excellent staff”

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Posted 1 year ago

Thank you for taking the time to share your experience, we are delighted with this feedback about our team. Best wishes, Mia

Posted 1 year ago

“Dad had mentioned a year or so ago about Pite Cremation, he was a man who did not like fuss. We were a little unsure I suppose because this is not ‘traditional’. However we respected his wishes when he was taken suddenly ill and passed away. We found Pure Cremation Respectful and caring to us and Dad right from the get go. Helpful and kept us informed throughout the process right up until Dads safe return to us. Thank you very much.”

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Posted 1 year ago

It has been our honour to look after your Dad and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kindest regards, Mia

Posted 1 year ago

“I was extremely impressed by the care and support provided by the team and would certainly recommend the service to others. Very professional and provided with care and dignity.”

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Posted 1 year ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for these kind words. Best wishes, Mia

Posted 1 year ago

“Compassionate Service from start to finish. Everybody I spoke to was kink and helpful.”

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Posted 1 year ago

It was our honour, thank you for these lovely words. Kindest regards, Mia

Posted 1 year ago

“Excellent and respectful service provided. They checked in with us to confirm every step of the way. Extremely helpful staff every time and it feels like a personal service as you are assigned to an individual to take you through the process at what is a very difficult and emotional time.”

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Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Best wishes, Mia

Posted 1 year ago

“Sadly my father passed away on the 5th of December . The two gentlemen who came to Dad's bungalow very late at night ,were very respectful of my dad , and treated the family in such a caring , respectful ,and professional manner . I can not fault the services , from pure cremation , they communicated with me throughout the whole process , highly professional services . Young lady who delivered Dad's ashes yesterday was very professional and curtious. I have a pure cremation package myself , and have no worry's or concerns . Many thanks for making the process so easy , and not stressful .”

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Posted 1 year ago

Thank you for highlighting the care and support offered by our lovely team, they will be very grateful for these compliments. All the best, Mia

Posted 1 year ago

“Efficient and professional. Caring attitude and reliable.”

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Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 1 year ago

“At the most devastating time, when I had lost my beloved husband, Pure Cremation couldn't have been more caring and efficient. Everything was done in a dignified manner and their team kept us informed at every stage. His ashes were delivered by a lovely lady who was so kind and courteous. We were very pleased with their whole team.”

Helpful Report

Posted 1 year ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 1 year ago

“I was provided with an outstanding service, was always updated and told of everything that was happening. And there was always someone available if I had any questions, nothing was to much trouble”

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Posted 1 year ago

Thank you for highlighting how much care our lovely people devote to our important work. The team will be quietly thrilled with these lovely comments. Kind regards, Chloe

Posted 1 year ago

“I cannot praise Pure Cremations sufficiently. For my family, they were a godsend. Efficient, super sensitive and intuitively caring. All their staff were lovely. My 89-year-old dad lost his wife of 66 years to dementia. She passed away at home and Pure Cremations staff helped mum pass to her next life with super sensitivity. We were allowed her favourite cuddly toy and her best clothes plus lipstick and the jewellery she wanted for her cremation. They kept us informed throughout the process and a lovely lady Emma brought Mum home for us. Couldn't be happier with the whole process. They”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your mum, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 1 year ago

“I found the staff to be both efficient and sympathetic at a very dificult time”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,560 reviews